Excellent Service & Good Prices for Storage Units. The…read morestaff is wonderful, friendly & has an uplifting, comical & energetic personality.

I've never had a problom with this place ,, I see somone said something about bugs that's not true…read morenever seen them I've been here for a couple years now, when they add Ed more room and torn down the trailer court next to it. Yes a mouse or two but with in a couple weeks never seen them again, Chris did a good job , he even gave me a trap for my unit no bugs or mice ,it just fine , would recommend to anyone good price and well light units and safe!thanks chris!

Rod took excellent care of our vehicles while we were out of town for six weeks. He even let us use…read morehis trickle chargers when we forgot ours. I highly recommend his facility for your classics, exotics or any vehicle you care about. Thank you!

From the owner: Climate control indoor open storage limited access for winter storage. Plugins for battery tender…read more Store for winter with no worries. Outside trailer storage

Gave notice of move out and was locked out of my unit before the month was over. There was no…read moreemergency support for this type of issue and the only thing I was told was to call back in 2 days on the last day I have to move everything out. It's not the fault of the phone representative, but this should not have been an issue in the first place and the owner should have an emergency contact number to get these things taken care of quickly. It's also very frustrating to be told that there is no record of my tenancy when I have emails documenting this whole process.

Horrible customer service. I have been trying to contact via phone and email to cancel my unit. I…read morefinally drove to the facility today and the man inside was extremely rude. He was frustrated when I walked through the door and then I couldn't even access my unit because they had the gate blocked. I asked if they could unblock the gate so I could access my unit and he refused. Don't recommend!!!

I have to say the representative was very helpful when I got my storage unit but things went…read moredownhill from there! They claim they don't have a rodent problem but they do. Almost half of the items in my storage unit were destroyed by mice. I found dead mice in my unit when I moved out and even had a live one run out of there! They also raised the rent on my unit multiple times. When I tried contacting the business to let them know I was moving my things out it took 3 emails, as they wanted it in writing, and almost 2 weeks before I heard from them. I have tried calling to let them know I no longer needed the storage unit but never received a call back. Don't try to leave a review on their website. They only post the positive reviews. I would not recommend an outside storage unit to anyone needing one and good luck getting in contact with anyone once you don't need it anymore.

From the owner: Affordable Family Storage in Council Bluffs is committed to offering you convenient, secure, and…read moreprofessional self-storage solutions. When you rent with us, you'll get more than a self storage unit. You'll receive value, convenience, security, and great service. You'll be greeted with a smile and a guarantee that your storage space will be clean. We want to make your experience with us as easy, convenient, and pleasant as possible for all of your moving and storage needs.

My daughter is a Creighton student and everything about this storage was perfect. I felt the staff…read morewas helpful and protective of her, this being one of her first opportunities to "adult". The building is beautiful and old with lots of history. There were some neat old features that you don't see much anymore, and all in pristine condition. The unit was half the price of others I had researched. I had been told by other people that storage units are dirty places with pests and that my daughter needed to pack everything in plastic bins. NOT TRUE. The Storage Loft is clean and all of her items were exactly like we left them, all packed in storage bags.

Sam and the team at The Storage Loft were great. The location at Old Market Omaha was only a few…read moreblocks from our hotel and close to Creighton University. The storage unit has secured access and is climate-controlled. Reservations and invoicing could be handled online which was very convenient. I will definitely be using them for my future storage needs.

overall they were friendly and got the job done. I was initially quoted a wrong price. so before…read moreyou go thru with the move call the actual office that is doing your move And make sure you know exactly what you need to pay. The movers scraped a wall, however the company promptly sent us a check to fix the wall. I would use them again. The guys in Omaha are awesome!

Worst of all.No clear pricing. Charged me 800 bucks to 6 mile to storage no packing nothingread more

I called last minute to rent a U Box so that my college kid could put his things into for summer…read morethe gentleman that helped me was so nice and professional and even gave us a creighton student discount. A few hours later we realized we didn't need the unit and I thought that I would have to at least pay for 1 month but they were so nice to my son when he went there to cancel no issues. Thank you for the professional service to your customers I will definitely use your services in the future!

Absolute zero stars!!! Was charged over 700 total for 2 seperate rentals within 30 days of each…read moreother and drove less than 80 miles total. There was never any discussion about charges nor was I ever notified before they charged my card and what for the second trucks mileage did not match my paperwork and he charged me for 100 miles before I even left and only needed it for 24hours ?!?? I was robbed!! I contacted their help line through an email and received no phone calls no resolve .. they have sent me maybe 100 dollars back out of over 700 for 2 trucks I didn't even use that long !!! I used to rent trucks out for the storage company I used to work for and I clean for a living and I used to drive one of those trucks daily .. I know how to return them and I know that the charges I received are absolutely out of this world wrong !!!! The U-Haul on 18th St will take your money over charge you up front and have false dashboard readings!!! Do not rent from them !!! If this reaches any upper management I'd like my money back !!!