I was in a fendah bendah south of where i live, so at the reccomendation of my buddy who bought a…read morenissan at this dealership i made an appointment, Marlborough Nissan Reccomended a new bumper insert. Dropped the car off, and another happy customer was yelling at the customer service rep about them breaking their tire pressor sensors. I thought that sounded a little unrealistic. "Youre driving a 2016" said the rep, as if a 2016 couldnt be a nice car, an acura or something. Anyways, then my own saga began. I asked, the service rep to please balance my wheels, and align the car since theyre gonna be taking them off to do the bumper. They yelled at me, it doesnt need an alignment, were already done the car! i insisted, and when i picked up the car, my tires were low, below the tires reccomended psi. 30 instead of 39. I will say the wheels are balanced nicely. Also the bumper was repaired adequately. Appreciate that. however, upon picking up the car i had to go down to the tire shop immediately. Then, as i was driving the short distance, i noticed the car had been retuned, i would guess im getting only 105 hp instead of 169 at 7,000 rpm. Just the week before i had gone down to the mechanic and got an oil change, and noticed my car was getting great mpg, 36 mpg this week, and everything was tuner. not so when i picked up the ride from marlborough nissan. The mechanic left his pit momentarily "You're weak!" he yelled in my direction, a bald white guy in a blue collared shirt. i was using my blind guy cane at the time because my vision is diminished from the kia crossing the center line at 100 mph nearly killing me 2 years back. So it took me a few days looking over the car to notice all the damage these disrespectful, uncaring people did to my car. I use the car to transport my loved ones, and other things. anywaYS, THE CAR did have a slight rip in the drivers seat when i dropped the car off. when i picked the car up 2 days later, it appeared someone used a tool to gauge or cut the seat close to the original rip. My car had no lights on the dash, maintenance lights, i would have noticed since i just had picked it up at a mechanic i actually trust and go to regularly, a day before. While retuning the car, probably because the mechanic is a part of white supremacy groups, a common thing with mechanics who ride harleys on the weekend, the dash now has "Check oil" "maintenance required" lights on. I walked back in briefly, and they offered to charge me for another "diag" a 275$ upcharge. I was not given the receipt and asked them to email me, while talking to their disagreeable customer service reps. You chose to be in customer service, Marissa, and Craig the advisor, you could go into another field if you dont like being polite to people. I am paying off this 30,000$ car thats only 2 years old, I dont appreciate it being Vandalized. Marissa replied, what can you prove, bring paperwork from the tire shop. No, i will not set foot on your lot. Provide me with a copy of the what i signed when i dropped the car off. I will take you to small claims court. finally, lastly, i had an enterprise rental car, a 2024 audi with not a scratch on it. I turned the audi keys into Marlborough nissan, a day after i got it. Marlborough Nisssan lied to enterprise saying i had the rental an extra 9 days, no idea if they were cruising around in the rental or it was just parked. luckily i have rented probably 120 cars from enterpriese and they didnt charge me for all that extra time and fees. I felt i was fairly polite, up until today about how things were handled by this shop. Starting with Paul in the body shop, who was immensely rude and kept demanding some paperwork from Geico i was aving trouble accessing on my phone because im partially blind. I notice they reply to all consumer complaints, i look farward to the slander they are sure to post below my comment. I will spend all day on this today, yelp reviews, google reviews I called Nissan consumer affairs (again) I will make a complaint to the ACLU and then, I will take MARLBOROUGH NISSAN to small claims court. Not because i will make much money, but because you inconvenienced me, cost me time and energy, and im sure your legal team needs just another small claim to deal with. After all, your profit from this work was probably 300 or so or less, and now, with the loss of business and the legal hassles, youll be down easily 4,000 - 6,000$.... about what it will cost to repair the seats, retune the car, and move. In case you read where i live on my registration.

Heard a noise coming from the right front side. Figured it is a failing roll bearing, right front…read morewheel. On December 9th 2024 went to them to replace. $189 to diagnose. "Oh, you have failed right front wheel roll bearing". Total job $700. "Oh, you only have less than 25% left on your rear brake pads, must be replaced". $300+, don't remember exactly. Refused to replace brake pads, paid for the roll bearing replacement. Learned on youtube how to replace brake pads on Nissan I have. Bought replacement pads, pulled brake pad and found it has at least 50% left.

On June 3, 2026, my husband and I visited Autofair Honda, 200 Keller Street in Manchester, NH…read more Upon arrival, we came in contact with a sales consultant, MATTHEW PEREZ, standing outside the dealership. As we were walking up to him, I told him that he has a tough job ahead of him, as we have been Toyota owners since the 1990's. MATTHEW acknowledged that and took on the challenge with a smile. He was genuine, not pushy at all, which was a pleasant surprise. I said, we continue to be Toyota lovers, but are hesitant to get a Rav 4, because this year it is a hybrid model. We were looking for something similar in size. He took the time to listen to what exactly we wanted in our car, which was a sunroof, heated, leather seats and safety features. We decided to look at the Honda CRV and take it for a test drive. Although MATTHEW was young, he obviously learned a great deal about being good at his job, he was extremely knowledgeable about Honda vehicles. Before the test drive, he took us through the entire CRV, explained in detail the features that it had and how each of them worked. Throughout the process, MATTHEW was patient and never pressured us, making sure we felt comfortable with every decision. MATTHEW was easy to talk to, he answered all our questions honestly and provided helpful suggestions, which made our buying experience smooth and enjoyable. We would HIGHLY recommend calling Matthew Perez to anyone looking for a new car. You will not be disappointed! You can contact MATTHEW at (603) 657-5680. Donna and John R

On July 1st, 2026, my husband and I visited Autofair Honda, 200 Keller Street in Manchester, NH. My…read morehusband spoke to Derek Sanders who set us up with Britt. She was amazing and helped us every way she could. We were trading in 2 cars at the same time and from start to finish things went smooth. We left there feeling thankful we decided to give them a chance. Everyone was very friendly and helpful. Would advise anyone thinking of getting a new or used vehicle to go visit Britt at Autofair Honda in Manchester.

I go to Imperial for all my oil changes. My truck is a 2015 and I love her but she's getting older…read moreand things always seem to pop up, understandably. The main reason I keep going back is Jarett Viens, he's simply the best. He knows his stuff, very friendly and is understanding when he might have to give some not so great news! I knew I needed new brakes and I waited until I knew Jarett was working to go in and talk about prices and scheduling. Imperial Toyota knows it's stuff and I trust their work. Thanks Jarett!!!

I arrived at Imperial Toyota for a 12:15 p.m. test drive and was told that was the first available…read moreappointment while they prepared the vehicle, but the car was not available until 12:40 p.m. because another salesperson had been using it for personal purposes despite claiming a customer was viewing it before me. I found personal items in the car (wallet, Apple CarPlay cable, paperwork), which the salesperson said belonged to the other staff member when I asked. Advertised features on their website, such as wheel locks, were not included. The online listing was misleading: the "Buy For" price effectively adds $1,000 if you do not have a trade‑in; in small print it states a $1,000 trade‑in bonus is included in the sale price while dealer fees are not. The salesperson sent the front‑desk receptionist I met earlier instead of a manager, saying they could not drop the price because another customer was ready to buy it with a trade‑in; I stood up to leave, then the manager came and said they would give me the advertised price. If you wonder why they sold me the vehicle instead of the other customer with a trade‑in (who would have generated more profit), it is because no one else was actually looking at the vehicle. During paperwork the finance manager added a $215 Protection Plus charge I never authorized or signed for and pressured me to purchase a $2,900 warranty, even making an unprofessional remark when I declined: "I will let you make that mistake." I made a second trip to the dealership and they removed that charge because it violates Chapter 93A of the Massachusetts General Laws. The overall lack of transparency and professionalism left me feeling scammed, deeply disappointed, and deceived. A few months ago I bought the same make and model from a Subaru dealership and the experience was the opposite: I was treated with respect, the online price matched the in‑person price (aside from disclosed dealer fees), and there were no hidden fees or games. Prospective buyers should verify advertised features and review every line of paperwork before signing.

T and L operates with integrity and honesty at a fair price…read more I needed the brakes done. At drop off I also asked them about a problem I'd been having with the tire pressure monitoring system, that another shop struggled to resolve. T and L were able to quickly diagnose the issue based on the error codes and fix it during the same appointment! When I picked up my car it felt "new"! Quiet brakes and after 2 years, the TPMS warning light on my dashboard was finally off. Thank you T and L!

I'm a lady broken down at the service plaza by herself, they said they can fix it but not until…read morenext week. Enjoyed telling me this, had no recommendations for other shops in his area, was arrogant when asked. Not very gentlemanly, just another sick person in this world, honestly.

If I could rate higher than a 10, I would. I always have such positive experiences at your service…read moredepartment. Consistently amazing customer service. Even though I'm well out of warranty period, I would not trust anyone else to maintain my car, not even the dealer I purchased it from. Simply great efficient friendly honest service.

I have purchased several cars from Amherst Subaru (was Milford Subaru)…read more They are honest and treat their customers with respect. No pressure, just helpful info to help you decide what you really want. Service is great, too!

I was charged over $ 500.00 at Milford Nissan for a check engine light reading. Milford Nissan had…read moremy vehicle for 2 days. Milford Nissan said it was all set and that I had to drive it for 100 miles before they can put on a inspection sticker. The check engine light came back on the next day coming home from work. Milford Nissan told me to come back because they need to reset the switch. I got the car back and the check engine light came back on. I brought it back to them and they said that now I need a rebuilt transmission amounting to $ 4500.00. . I decided to try Bellingham Imports because of the review. Amazing customer service ! They fixed my problem for a portion of the cost that Milford Nissan charged me. Warning ! stay away from costly dealerships ! Bellingham Imports will take care of your problem and not charge you for things you don't need. Trust me, I learned my lesson.

High Quality,Honest people,The Best and I've been to many different mechanics!…read moreI also save a lot of money going there as well.

I bought my Maverick from Best Ford a Year ago. The sales process wasnt too bad and I've had no…read moreproblems with it. There was a recall or 2 that the service department was very pro-active in completing, they sent a tech to my home to address it before I even got the recall notice in the mail. So far so good!

GO ELSEWHERE FOR SERVICE OR SALES!!!…read more Even though I made an appointment for an A/C service, they seemed surprised I wasn't dropping off the car for 2 days... so what was the purpose of making an appointment?? I know they have a reputation for super slow service here, but appointments for freon refills should be same day. Even though I knew that my car just needed freon, I was being charged a comprehensive diagnosis fee of over $200. After waiting 2 hours to hear that my car was out of freon like I told them, they then wanted to charge me over $540 to fill it! Despite the fact that I know I can get it for a fraction of that price at a different provider two towns awat, at least I got the comprehensive diagnostic, right?... WRONG! I asked if there was a leak in my system and they had no idea because they don't diagnose that until after the freon is filled?! So why did I pay over $200 for a comprehensive diagnostic report when zero diagnostics were done? No test results OF ANY KIND were given to me or emailed either. I told them there was no freon and I was right... Shouldn't you pay me $200 for doing your job? I bought this car at Best Ford and it's clear that they don't backup the quality of their service. Then because I wouldn't be able to make it back to pick up my car before closing, they have a lockbox system so I could grab my keys to get my car without waiting 2 days for them to open again. But I didn't get the lockbox code texted to me like the rep said I would get right away because he admitted that he accidentally sent it to the wrong phone number! So my lockbox code with my car keys was sent to someone else who could have easily shown up, grabbed my keys and stolen my car and the belongings inside of it. All because the rep was careless with my personal information and too lazy to change the code to something other than 0001! So the problem that I made an appointment for was not fixed, I paid over $200 to have a 4-hour inconvenience on my one day off work and it put my personal property in danger.... I should just challenge the credit card charge because I literally received absolutely no product or service. Let's see how they like processing fees getting raised if I don't get my refund. DO NOT DO BUSINESS HERE!

Going well so far, but every dealership has its good days and bad days. The Manager Lynda is more…read morethan a friendly hand shake with a smile. She is a positive asset to Allen Mello. Every dealership needs a courteous manager to put clients needs met with follow up calls and text messages. "I am liking my sales team so far"

The incompetence at this jeep dealership is astounding. Our salesperson knew absolutely nothing…read moreabout jeeps and made no effort to learn about them. As potential buyers we knew more about the cars which he joked about. He continued to tell us he had been selling cars for 22 years but in all honesty this seemed like the first car he'd ever sold. He made every mistake in the book including not having us sign the title for the trade in and multiple mistakes on the registration which all told took multiple unreturned phone calls and 3 weeks. We had to demand temporary plates while they figured out their mess. The sales manager is pushy and sneaky. They continued to try to trick us into paying more than the advertised price. When I repeatedly called them out on it, they started making endless jokes at my expense about being "tough, difficult, a pit bull." The jokes continued every time we had to go back to their dealership. I don't think they appreciated a woman calling them out on their deceiving tactics. The only knowledgeable and respectful person we dealt with there was the financial manager, Dakota. Save yourself a lot of hassle and take your business elsewhere.