Came here a couple weeks ago to have one of my daughters dresses repaired. There were a few tears…read morein a few different areas of her dress. I had been recommended this place by a few people. I don't feel like there are too many options for places that alter and tailor around here. The location is a little confusing because it is like a house. I almost passed it by. They have a few parking spots in the front and more in the back. When I walked in there were a couple people being helped, but I did not have to wait too long. Even if I did, I would be fine with that because it is important customers are taken care of - which I felt they did! They told me they would call me when it was finished. It was done within a few days and they called me as soon as it was finished. I feel like pricing is comparable with other places I have gone to (in different states) for tailoring. I would have to come back again with different items to have a better overall idea of their pricing.

The wedding dress was supposed to be ready weeks ago. They did not communicate with us. The wedding…read moreis less than one week away. It is STILL NOT DONE. This is UNACCEPTABLE. PERIOD. DO NOT GO THERE!!

I had a complicated request with some difficult to work with materials and Deb did a great job and…read morefinished on schedule. Very happy with the final product.

New owner but still same great service. Alterations still offered but on an appointment basis. This…read moreis a great little dry cleaner with some very friendly owners and staff. We've had several pieces altered from heavy winter coats to women's pants and dresses.

The best clothing cleaners and alterations service in Rogers. The nicest people and always doing…read moretheir best for you. Have been a customer here for many years, wouldn't think of going anywhere else.

Victoria did an amazing job on my wedding dress! I needed it taken in from a bridal size 12 to a…read morebridal size 6, and you honestly can't even tell it was altered. She also hemmed multiple layers of lace, tulle, and beaded appliqué, and everything turned out beautifully. She put so much time and care into making sure the dress fit perfectly and looked exactly right. I couldn't be happier with how it turned out. I'll definitely be going back to her for any future alterations and would recommend her to anyone, especially brides! She also is very up front with the cost, and works within your budget!

I've always gone here for my tailoring needs - weddings, graduations, suits... you name it, they'll…read moredo it! (And for a reasonable price)

I brought military uniforms to have new rank sewed on them. Many places snuggle with military…read moreuniforms but the put it on correctly with a neat finish. Luckily the rank insignia is the same size and form, just a different color making the swap a little easier. I would have awarded 4 stars but it wasn't clear when my items would be complete. I think they just got a new tailor in March 2018 and hadn't worked through timing, workload, and communication yet. Overall, I'm pleased and would go back again.

I have been here a couple times and have been satisfied each time. Pricing seemed reasonable and my…read moreclothes were cleaned and not damaged. Customer service was pretty good, nothing special. Turn around time for my clothes to be done was within a couple days. Overall, pleased!

Almost 3 years ago, I moved from Chicago to NWA and was on the hunt for a great dry cleaners. I…read morestruck gold stopping into Benchmark and will continue doing business with them because of their first-class customer service. This is a wonderful example -- This evening (Monday), I made it 5 minutes before the store closed. My fiancé needed 2 of his suits cleaned by tomorrow. Long and short, they had already picked up the garments for the day and it would be Wednesday before they'd be ready. However, Olivia went above and beyond and said she would personally drive them over to their plant and make sure the suits were cleaned and ready by tomorrow. Thank you Olivia for being a solution provider!! I can't express how appreciative I am for Kristi and her staff. Thank you ladies for all you do! Your hard work and amazing service doesn't go unnoticed!

I have used Long Branch Dry Cleaning for my personal items in the past without issue. However, my…read morerecent experience regarding a vintage leather fringe coat I intended to sell for my business was extremely disappointing. Given my experience over the past few years including significant delays in the return of my daughter's wedding dress after preservation, as well as the damage to this vintage coat I would advise others to use extreme caution when considering this company. When I brought in the coat, I clearly informed the attendant that it was vintage leather. I was confident in this, but the attendant argued that it was faux leather after briefly inspecting it. I explained that, given the age of the coat, I did not believe faux leather would have been used at that time. Despite this, she insisted it was not leather and assured me it could be processed through standard dry cleaning. Based on her confidence, I trusted her judgment, although I was asked to sign a waiver prior to service. A week later, I was contacted and informed that the coat had been damaged during the dry cleaning process. When I returned to discuss the situation, the attendant acknowledged that the coat was, in fact, leather and admitted that sending it to a leather specialist would have prevented the damage. Despite this, I was told they had attempted repairs through their seamstress and that I would be responsible for the cost. I requested to speak with the owner, Forrest Ward, and was told he would contact me. After waiting over a week and leaving follow-up messages, I did not receive a response. Instead, I was later contacted by a manager who informed me the coat could not be repaired. During that conversation, responsibility was shifted onto me, citing the condition of the coat rather than acknowledging the improper cleaning method. Overall, I found the handling of this situation to be unprofessional and lacking accountability. As a long-term customer, I expected better communication, ownership of the mistake, and a reasonable resolution. As of 03/07/26 I still have not had my coat returned to me. Based on this experience, I cannot recommend this dry cleaning company.

Fast friendly sho that was able to fit my one off custom design for a cosplay in. The turn time…read morewas under 2 weeks which is fine for me.

They were incredibly friendly, helped me Embroider something critical in a timely manner, and had…read morevery fair pricing! Their work is high quality, and I'll DEFINITELY come here again for future related needs!

Angela and Amanda are a dream to work with. We had a very specific vision for our retail apparel…read moreand they were able to make it happen on an extremely tight deadline for not one, but two of our events, including our Grand Opening. I can't say enough good things about the speed of their follow-through and the quality of their work.

I highly recommend Angela and Amanda!!! Oh my goodness, they went above and beyond on helping me…read moreprepare gifts for a trip. They assisted me with the colors and did such a quick turnaround on the shirts. Their enthusiasm and helpfulness made it a pleasurable experience. The embroidery was awesome and I was beyond pleased!! Work with this group and you will not be disappointed!! I feel as if I have new friends!!! Great job!!!