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    Santa Rosa Sports & Family Medicine - Sweetest office dog!

    Santa Rosa Sports & Family Medicine

    2.7(13 reviews)
    1.7 mi

    I am so sad to have to write this review. I LOVE Dr. Affleck. I have been a patient of his for a…read morewhile, because there are a lot of good things about this place. However, it's gotten to the point where the bad is REALLY bad, and they need to be shared publicly in the hopes that things will change, personnel-wise, because I am ready to change doctors over this. First, I should say that the one silver lining is Chris, the receptionist, who excels at customer service and patient care. I am always greeted warmly by name, and Chris puts forth extra effort to accommodate us from the second we get into the waiting room for our appointment to the minute we're leaving out the door. She is so great at her job and maintaining that "family practice" feel. The same can't be said about Dione, the office manager. She is actually MARRIED to Dr. Affleck, and thinks we don't know. Trust me; we know. But because she thinks we don't, she tries to get away with things that she knows better than to do. For example, she never actually provides requested documentation (like letters for work release and school permission forms) in a timely matter. Even worse, she rarely fills medications on time, which I have the pharmacy print-outs to prove. I have lost count of how many times she has forced me to come back into the office with blatantly untrue arguments about how the prescription was never received. Forcing patients to jump through hoops kind of seems to be her standard operating procedure; I have been forced to make numerous "follow-up" appointments during the check-out procedure just to have the doctor answer a simple question that should not necessitate another office visit at her insistence that Dr. Affleck requested it. And more than once, I met with a very confused provider, asking ME why I made an appointment to see him when either a few minutes at my last appointment or a separate phone call could have resolved my question. Eventually, I realized that is her endgame--they can't bill my insurance for a phone call, so the only way answering my question has any value is if they can charge for it. Considering I have never actually seen the doctor on time and my average wait time has been between 45 and 60 minutes every time, it just adds so much insult to injury. Really, what it comes down to is that Dione sees all of us as moneymakers. That's it. She doesn't even respect that we are people with our own lives and privacy needs. In example, basic confidentiality rules don't seem to compute with her. I have heard her talk about other patients--by full name!--complaining to Chris about how they irritated her. I have no doubt I'm one she's complained about to others too because the last time she told me I needed to make an appointment to get a question answered, I threw a fit and absolutely refused to let her bully me into forking over yet another unnecessary co-pay. I reminded her that since they kept me waiting for almost an hour, they could give me an additional five minutes to get my question answered versus trying to force me into yet another appointment. This review is already longer than I meant it to be, but please WAKE UP, Dr. Affleck! Dione is damaging your business from the inside out. So many of us are ready to find a new practice over her behavior but don't really want to leave you.

    Dr. Affleck is the kindest person and truly a gift to medicine. He is incredibly knowledgeable and…read moresharp, often to a point that astounds me with how much information he knows. He ALWAYS takes the time to explain scientifically/biologically/mechanically what is happening so you have an in depth understanding- I've never once felt on a timer here like with other doctor offices. They really prioritize the patient having as much knowledge as possible about what's happening with their body, which I really like. I've referred all my friends and family to him because I feel lucky to get this level of care I also noticed the other reviews are all based on front desk staff, which have nothing to do with the doctor or great level of medical care itself

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    Santa Rosa Sports & Family Medicine
    Santa Rosa Sports & Family Medicine - It's about the money not the cure here

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    It's about the money not the cure here

    Thomas C. Degenhardt, M.D.

    Thomas C. Degenhardt, M.D.

    3.9(7 reviews)
    1.9 mi

    Dr. Degenhart should retire. I brought my partner to him as she was having intense and debilitating…read moreknee pain. She had an MRI taken and he refused to look at it. We pointed out a strange line in the image and asked him what it could be. He glanced at the screen and said, it's a cyst. He is very rude and dismissive and said our only option was a cortisone shot. Went in again because the pain was getting worse. He again said "would you like a cortisone shot" he then repeated himself over and over as a way of dismissing our questions. I had enough and brought my partner to UCSF. they immediately identified two loose bone fragments and scheduled surgery. So much unnecessary pain and sleepless nights. Degenhart is chauvinistic and rude and obviously does not care about his patients. Don't go.

    I had my ACL torn badly while martial arts sparring and after seeing the MRI results, knew it was…read moresurgery time. This was a huge decision for me because I am extremely athletic (even at 45) and want to continue being so for as many years as possible. My martial arts teacher had had ACL surgery done by him years back and it was very successful. I also asked around and 2 other people I trusted told me he was the best in town. I was told his bedside manner could use work by one person, but when I met him, I didn't really get that comment. He was very nice, and patient, and answered all of my many pre-op questions about options and what post-surgery life would look like. He did the procedure on 2/12/13 and it went as well as could be expected. I chose the autograft hamstring option not only because that's his specialty and preferred method (vs. allograft/cadaver or autograft/patellar tendon) but because everyone I spoke with said that was probably the best option in my situation. It was tempting to consider the allograft option because the recovery time is said to be faster (since they're not poaching your own tissue), and when Dr. D does these he says he doesn't irradiate the cadaver tissue which is apparently what is said to cause the stretching in some cases that can cause a later need for a re-do.. which was the downside that I was concerned about with that particular option. It was particularly tempting to go that route because of his stance on that, but in the end I decided to go the hamstring option and I'm glad I did because as I sit here 3 weeks post-op, my hamstring feels pretty good and I envision that my recovery time won't be significantly longer than the allograft option. None of that is meant to constitute medical advice btw..lol.. just some thoughts from my own research in case it helps others in their own research. I'm glad I chose Dr. Degenhardt and would do the surgery again with him.. though I definitely hope that's never necessary.

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    Thomas C. Degenhardt, M.D.
    Thomas C. Degenhardt, M.D.
    Thomas C. Degenhardt, M.D.

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    Affleck Ty P MD - familydr - Updated October 2026

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