I fully agree with the majority if review and the generic responses while not doing anything to improve is a joke. While I understand that empathy and humanity are not always prioritized in business operations, I expected more from an HOA that represents and serves the residents of our community. It's disappointing to see that when responding to outreach, that the responses are driven solely by financial objectives, with little consideration for the people who actually live here. At the end of the day, this HOA exists because of our community -- and I believe its actions should reflect care, fairness, and a genuine commitment to the well‑being of its residents. read more

The webinar on Condo Board Meetings was very thorough. It brought up many issues that our board has faced in the past. One issue that has been a challenge is when a particular few owners are repeatedly disruptive during our Board Meetings. They behave inappropriately and unprofessionally and become hostile at every meeting. We have been advised to simply thank them for their input and gently move on. Hearing about Civility Codes for meetings and whenever in common areas is brilliant. It just so happens that we are in the process of updating the Condo Rules & Regulations and will be discussing it with the other board members. The questions that the attendees asked were thoroughly answered by the Speaker during the webinar. Under FL State rules, board members must take a course each year. I would gladly attend another one of Affinity's webinar. Well done. Thank you. read more

Absolute garbage. They recently were kicked out of a condominium complex in Boca Raton where my mother lives. To say that they were unresponsive is being polite. The property manager was completely useless. If you were thinking of using this company, you should have your head examined. Didn't respond to emails. Didn't respond to phone calls. Had a terrible attitude. Owner has tried desperately to work with her but they wouldn't even give us a new CAM. The property has already started to decline in the less than one year that they were managing the property. Property values dropped as well. read more

This company is horrendous. I concur with the majority of comments with regards to responsiveness and customer service, both are poor at best. Security has been a major issue as I have had two unidentified individuals come directly to my apartment without being checked in by security. I still do not know the identity of one individual and had to file a police report. I have had no explanation from management. Instead, they leave all main gates open during the day and their response to me was becuase constantly opening and closing them for landscaping would take a long time. Instead, they are left open all day, unsupervised, just inviting trespassers in the south of fifth neighborhood. They also do not respond to the many broken fountains on the property that are collecting water and have become breeding grounds for mosqiutos. Instead of addressing the problems, they placed chlorine tablets in the non-working fountains. Not only does that not kill mosquito larvae, it poses health risks. As I open my front door now I am greeted by the pungent smell of chemicals. Maintenance personal are rude and disrespectful and very unprofessional. I can tell this stems from management as they are just as rude and disrespectful. Maintenance staff has begun to park their vehicles behind the property in an area that is not meant to be a parking lot. This makes the property look like a used car lot with old, dilapidated vehicles and motorcycles clogging up the area. This is only the beginning of the list, but since they have taken over the property has gone completely downhill. read more

What could improve? Let me list: Responsiveness, efficiency, courtesy, accuracy. They can improve the whole management process. They can learn about customer service and how to interact and treat homeowners. Most of all, they can address issues promptly to get a resolution. This company fails miserably in all of the above. read more

STAY FAR AWAY FROM THEM. You call both numbers associated to them and they will not answer. You will need to try more than a couple times and if you're lucky, you'll get a representative (unprofessionally) on the phone. For any issues with your account, you need to dispute with them which takes a bit to receive a response back. Clickpay cannot call them, affinity has to call Clickpay which is absolutely irreverent. I was talking to a representative which I believe goes by the name Carlos. He asked for my case number, put me on hold and hanged up the call on. 4:59PM (they close the lines at 5:00PM) so that I wouldn't be able to call back. They are completely again, unprofessional and sarcastic. STAY AWAY x10. You do not want to conduct business with this scam of a company. In addition, they will charge you some completely unnecessary amount in late fees. Final notices are $50. everyone who works there are all part of this fraud of a company that will get you nowhere and do not care about what you are even saying in a phone call. It's all a game and a 9-5 quick pay for them. They do not care about you. Don't even waste your time because they will waste yours. read more

Affinity Management Services - Property Management Near Me - Doral, Florida

See all

A quick update on Affinity...the Property Manager assigned to our condo was fired last week (by us) due to money mismanagement...yes, he was taking money from vendors and contractors...he has been doing this since he started here two years ago. Affinity did nothing...they are still protecting this "thief." Also, the same week, we had a sprinkler problem in the building that flooded the gym and lobby. IT'S BEEN 4 DAYS NOW, AND AFFINITY IS STILL MISSING IN ACTION. Yes...this is Affinity...STAY AWAY FROM THIS CRAP! read more

STILL NO RESPONSE AFTER $900 payment!!!!! DO NOT USE AFFINITY MANAGEMENT SERVICES! After over 1 month requesting assistance from Affinity to provide documents for an upcoming closing in Sabal Chase, we were led down dead ends with dropped calls, no return calls and yet a hefty price tag of $900 to fill out a few simple forms which took 30 days to receive...one more simple check list is due to the mortgage company and Affinity hasn't demonstrated any professional urgency to assist. Employees do not return calls, and no real person is willing to accept responsibility in meeting property management needs... unwilling to fill out simple forms without a hefty price. When arriving at the so-called Corporate Office in Doral, there is no real Affinity person to speak to, only a receptionist who throws a pre-printed scrap paper with a name and tells you to call this "supervisor." This biggest joke is on their website which reads..."At Affinity, our approach has always been to elevate the community through our proven processes, hands-on management, and our greatest asset--a dedicated team that gets the job done. We look forward to getting to know you and your property better while working together to elevate your community." There is no team, nothing is hands-on, and they don't get the job done. read more

Terrible company! I was trying to get a hold of them for a long time, no responses they finally responded after an email. I HAVE HAD DEAD GRASS, In the front yard and the back yard from the day we moved in. This was a brand new home. I asked forever 2 years of going back and fourth​. More then 14 Emails asking them to fix the sprinklers and grass. She obviously did not know the rules until 2 years after which was ridiculous.I have never had a HOA company do this. She sends me page package online with circles saying we are responsible for this. We ended up putting in our own grass this is a townhouse keep in mind. We spent Overdouble of our water bill because their sprinkler system did not work. I had to track down the maintenance guy to help me. ​ Also don't get me started on the gate entrance. It has not worked properly from the time we moved in. I would love if we can get a new management service. read more

Affinity Management Services - Property Management Near Me - Doral, Florida

See all

In 45 years living in maimi and dealing with several managment companies, I have to say that affinity is the worst company ever and very expensive. It does not matter who you complain to, they will protect the company over the customers. They don't answer email, phone calls , lousy excuses.. soon to be fired from our communty read more

Extremely understaffed. No human person to obtain pertinent information on their services. I understand why investors shy away from your services. read more

Best management company ever! They solve your problems on the spot!! Customer service is on point!! Managers are knowledgeable! Owners really know what right looks like read more

Rebecca was wonderful!! She was polite and took care of my issue immediately!! I would highly recommend Affinity management services. read more

Carolina was professional, personable, patient, knowledgeable and helped me resolve my issue. THANK YOU!

if I could not leave a star I would, I haven't even moved in to the association I am suppose to move into, the experience I've dealt with thus far, is beyond disturbing and I may just cancel my lease. being a CAM, myself, and speaking with friends who were tempted to apply at this company, I would never treat tenants, owners, guest the way this company has. unfortunately, I may just cancel my lease, and choose another place to live that has better quality Managemnt. Luckiky I managed to talk my friends from applying there, you don't treat other human beings, without regard to their situation, especially when your dealing with a BOD that are under the developer. Lennar should be ashamed of itself for not pushing for a management company that excels on costumer service for both owners and tenants. First they use an App to do its background check, then after the app doesn't work properly to notify that there is something missing, upon clearing that aspect.. is when they start their 15-30 day nonsense, over looking the date the lease begins. Now, unfortunately I was pressed to have to pay 2 rentals, and still have not received my application approval. While you can lie to the public with the nonsense, I clearly know it's doesn't take more then 2 weeks these days to complete your non existing 15-30 day policy, that only benefits the company, and puts the tenant in a tough spot. when I called to speak to someone they don't even give me the opportunity to speak to a manager of the property, but keep pushing their crappy protocol in an association that more then 1/2 of it is still being built. I'm sure this will put a target on me if I were to decide to stay with my rental, luckily retaliation laws protect me, and I have plenty of lawyers I am friends with. Reading your reviews below show exactly the type of management you have there. These Yelp review are just the tip of the iceberg, when looking up this management company. if I have any say or will in making it happen I would def make it a point to have a better management company take over the association. I've been in this business long enough to know you are suppose to be build relationships with all tenants and owners.... to make the communities great for all. You can't do that with crappy Management protocols, costumer service, follow through, responses, etc... read more

I want to inform to Affinity Management that I just had....I'd say one of the best experiences with a property management - usually they're terrible - (I've been a realtor for many years, so I've dealt with a lot of management companies) but this time I was blessed and lucky that SOPHIA QUIJADA answered my call, and she super exceeded my expectations! She was courteous, friendly, patience, willing to listen without any rush! I only wish management companies will employ more people like Sophia! I was having a problem trying to set up an account for one of my clients and she made it so easy, I had called before, and nobody answered and/or returned my calls. KUDDOS TO SOPHIA!! She is an asset to your corporation and deserves a pay raise! read more

As president of my homeowner's association for several years, I have dealt with several management companies. We have had Affinity Management for three years now and have had GREAT service from them. Everyone I deal with is friendly, knowledgeable, and trustworthy. They have the latest in technology for paying online, for recording violations, for association bill paying, and even a drone camera for getting into hard to reach places. They have made my life a lot easier. They care about their clients. I have spoken with our manager, our District manager, and sometimes even the owners. I would highly recommend them if you're looking for a good management company in the South Florida area. read more

Affinity Management Services - Townhomes of Country Village - Property Management Near Me - Doral, Florida

Since the new management took over a couple of months ago things are looking a lot better. The communications are timely and I am getting all the answers I need. So far, so good. Today I had Sam assist me and was very helpful. read more

Rebeca Borges was extremely helpful, patience and kind. She took the time to take care of my issue and walked me through the entire process of registering my account so i can make my monthly payments. I highly recommend Rebeca for any inconvenience or question you have regarding your home owners association with Affinity. Thanks a million Rebeca. read more

In apreciación for the great services I receive from Becky at Affinity Management. I'll like to say thank you for your hard work and dedication, you make ours job much easier. We truly appreciate and value your assistance on getting ours client approval. Carmen Leffler Security title LLC read more

Not even one star is good enough for this joke of a company! I was left on hold or hung up on a few times when I tried calling. Emails I sent took days for a response or no response at all. This is something I've never in 60 years seen before, such horrible disrespectful atrocious unprofessionalism Affinity is just awful and I'm so upset with their customer service. They are a frustratingly crappy, shitty company and their personnel has no empathy for the homeowners! Whoever heads this office SUCKS!!! They have no regard to the people they should be serving. Something had to be done to get rid of this management group,,,today I've been on hold for over 30 minutes and I'm sure when they do answer they'll again conveniently disconnect the call as they have been doing for the past 5 plus weeks. read more

Mariana, great job on handling my issue today quickly and professionally. Your positive attitude and willingness to go the extra mile to help me demonstrated excellent product knowledge during our call. Thank you so much for everything you did! read more

Do yourself the favor and find a home that IS NOT managed by Affinity Management Services, LLC. I've lived in many neighborhoods and never dealt with such corruption and incompetence. From charging multiple times for new barcode for cars to just randomly having all your info removed from the gate system making you unable to enter your own homes gate. If i can save someone the nightmares i went thru by sharing my horrific experiences it'll be worth it. read more

Affinity Management Services is responsible for the community in which my daughter and her family currently live and the company is doing an excellent job. Because the family is moving to a new townhouse in this same community, they had to submit a new Affinity application for HOA approval. Applying was a lengthy but quite simple on-line process. Affinity uses TenantEvaluation.com to process all of the required information. The instructions were clear as were all of the questions and requests for materials. Documents and photos uploaded easily. At every step, the system provided feedack to acknowledge that the the information had been received. Having the option for Premium Service was well worth the additional charge. This HOA is well served by Affinity Management. read more

The value is good for the price. Quality is good. Service is good. One of the better companies.

Mariana was super great in helping me with the issue on my account very helpful she explained everything and helped me to solve the issue

Siempre una solución !!!siempre una buena atención!!mucha organización en cada comunidad!!

My name is Ingrid Fernandez and I'm a realtor, I would like to say that this HOA application has made my life and my client's lives so much easier. I submitted the applications on a Friday and received the approval the following Thursday. The front desk, Mariana, picks up the phone every time you call, if not she will call you back. I have nothing but great things to say about Affinity! read more

This company is impossible to get hold of. I've called and called. Holding for hours. No one answers their phones or responds to the emails. This is crazy. I'm going to be speaking to the property managers about this. read more

I live in Cambridge Park at Oakland Park with Affinity Management service is managing. Parking has always been issues in this community since day one. With that said this company has came into this small community and enforced parking regulations on us. We only have two parking spots assigned to homeowners, inside your garage and outside your garage. I'm not disagreeing with the two parking Dilemma but this community has been here 10 years plus and growing with family's and kids. Where do my kids park there cars if they can't park in guest parking ? We forced to parking out side our on community just not to get towed if we park in a parking spot that's guest. I just like to say this management company and what they are doing is wrong. Please If your looking for reliable and with high integrity company then this isn't one of those companies. read more

Affinity Management Services - Parking issues - Property Management Near Me - Doral, Florida

Horrible practices. They invent violations for nearly every home in the community that aren't in the Docs creating anger and frustration among all the residents. After weeks, they refuse respond to the owner's replies. Multiple complaints among the owners in our community alone. read more

OMG......... I wish I would have done my research on this Company earlier this year. I too have had several issues with their service from not returning calls, acknowledging receipt of e-mails, and not responding for several months and they only took over January 1, 2022........... read more

Affinity Management Services - Me. When I was Happy - Property Management Near Me - Doral, Florida

So far these people are impossible to get a hold off. The only way to talk to anyone is by leaving a message and hoping they call you back. I have been trying to get back my security deposit for months! they are suppose to return it to me when my lease ends. I have kids, work and a very busy life as everyone does and I am here doing their JOB! Its been over two months and I still haven't received anything. If they keep my deposit any longer I will be sending an attorney as this is theft. They are not allowed to keep a deposit that had to be in escrow. read more

It's impossible to speak to someone. I have been calling for 3 weeks trying to get an issue resolved and when someone does answer its a "we are working on it, it will be done today, call me back." This was last week, today is Thursday and still no answer. I've left messages and emailed and nothing. Poor service to say the least. Sucks that we pay for service and just don't get it read more

My parents have been home owners at country village HOA for over 30 years and their dues had never been late till recently. My father is 84 and has a hard time managing online bill pays and the quarterly due was late for the first time, I tried to contact the management company and speak to the property manager and was told I had to dispute it online which is ridiculous, I attempted to do that and explain to the manager the situation and they didn't even give me a valid response or even wave the fee for ONE TIME. Besides that I'm not really happy with the new management as they have done nothing to maintain our tiny park. The playground has been closed and has been Withering away for 3 years, the lake shore is overgrown and not nice to look at, the electrical box is all graffitied, the bbq are all taped up. We basically pay our dues for them to "maintain" the grass. You would think with the 2,200 homes they collect dues on which is possibly $300,000 in dues they would put the dues to good use. Our community park has so much potential yet they don't do jack with it. Overall I'm super disappointed that this community was handed over to this company. read more

More appropriate name should be Affinity Mismanagement Services. Association was raped by Affinity and it's overpriced vendors for illegal and defective work. Bank overdrafts, no monthly acctg reports provided, costly tenant screenings returning too late and owner refused to cancel contract. read more

If you are considering going to an outside management company for your condo association, think twice and long and hard. Most importantly if Affinity Management Services is on your list, erase it, burn it and run as fast as you can from these guys. They are rude, condescending, give nonsense responses and if you keep after them for something to be done, they will basically tell you, you are pestering them. Are they responsive, not in the least, they will put on a initial happy face, do not be fooled, want a resolution, they will continually change the story as to what YOU NEED to DO, not helpful in the least. Give it serious thought and RUN don't walk away from these impersonators. I guess that is why their "corporate office" is in some shared office space building in Doral. Forget trying to call them, all you will be given is an 800 number or an email. Want to pay your assessments, etc. send them to Tampa but really want you to do auto pay. Want to go to the office at your condo and pay, forget it, they won't take it. DO NOT ENGAGE WITH THIS COMPANY IN ANY FORM OR MANNER. Scratch them off the list. Terrible is too kind a word for these fly by night jokers. read more

I typically do not write reviews, but I wanted to acknowledge the excellent service I've received from this company's customer service department. Prycila Stamers is the reason why I am giving 5 stars! I was in need of HOA approval within a short timeline and she made it happen quicker than I expected. Ms. Stamers timely response to both emails and phone calls made me feel that she really cared about her customers and meeting their needs. Having lived in Miami for decades, it is really a pleasure to see that there are still companies and people who strive to provide the best service they can. Thanks to Ms. Stamers and to the Affinity group! read more

I contacted Affinity Management Services today with a fairly complicated question and Albany went above and beyond to resolve my problem. She was professional, polite, and personable. Over all great experience and I'm happy to do business with Affinity Management Services. read more

Absolutely the most incompetent, ill-prepared and unresponsive property management company I have ever had the displeasure of being associated with. From financials to basic day-to-day operations to rudimentary customer service, this company fails on every single fundamental point and they are wholly unapologetic about it. It is almost absurd how poor they are at the very basics of managing a condominium building. Emails and inquiries go unanswered, manager's office is frequently closed for 'private time', complaints go unrecorded and unaddressed, and ancillary staff (when we can get them) do not meet even the minimum requirements for condominium security and maintenance/housekeeping. It's like pulling teeth to get the on-site manager to actually leave the office to review the property. Mostly it is left up to an over-worked maintenance associate to report issues resulting in deferred maintenance and basic cleaning jobs. This, I feel, is not down to laziness on the manager's part - I wish it were that simple - instead I think it's down to a complete lack of understanding of what it actually means and entails to manage a condominium building. Our manager is simply more comfortable sitting behind a desk all day, everything else just seems an annoyance. Other comments about Affinity's attitude being as if the association works for them, not the other way around is spot on. A more entitled and condescending attitude from a service provider is hard to imagine. Without a doubt, my condominium building has taken several large steps backward since we hired these people. Just shockingly poor. You've been warned. ***UPDATE*** Since writing this review Affinity has been replaced and the improvements are immediate even allowing for the mess they left behind and their total lack of cooperation during the transition period. Today I finally found a critical piece of legal mail that was missing but confirmed delivered on February 17th. I never got it, couldn't find it anywhere. Today it was found in the office lost and found box. The Priority Envelope had my name, address, and unit number on it and still the Affinity manager couldn't manage to get it to me in 3 months! Shocking. Goodbye and good riddance. read more