I've been trying to get someone on the Dundrum phone number, but it's not working. It gives one ring then high-pitched noise. My visits to Affidea have been excellent. read more

Totally dreadful. Terrible to have to wait for scans. Get your act together. Lives might depend on it. Scans and reports should be much speedier. Please! read more

Absolute cowboys. I have no idea of the quality of the actual medical services but given that I have spent two weeks just trying to book an appointment, I'd have to assume that if they can't organize an online booking portal then the quality of care is likely equally abysmal. Looking at the other reviews here confirms my suspicion and also demonstrates that this is not an isolated issue; it has clearly been like this for years. My experience: - Doctor sends referral letter to Affidea - Affidea send me an SMS with link to their online portal to book an appointment - Enter my details - Website spits out error "You appear to be having difficultly" No, I'm actually not having any difficulty; I have entered my details and your crappy website is clearly malfunctioning so tell YOUR tech support monkeys about this problem and FIX IT. Don't tell me about it. Two weeks later still no sign of them being able to figure out what is wrong with their website just keep sending me more links in SMS messages telling me to book an appointment. How can these clowns not understand that this is not possible given that they don't have a functioning website ? read more

I just wanted to share my amazing experience with Affidea Dundrum. I had an mri scan done yesterday evening and from start to finish the level of care i recieved from all the staff was truly out of this world. The lady at reception was so friendly and helped me feel less anxious right away! The team in the mri room kept me so relaxed and talked to me during it which made me not feel alone. I want to thank everybody is Affidea Dundrum. read more

Overall terrible experience! Started when phone line was clearly unattended. Unable to get through over several days, I referred to the call-back option which was also not attended as 'mailbox is full'. Reverted to visit the clinic in person to get some basic information and my appointment confirmed. Day of appointment, treating doctor/nurse was 45 minutes late for work! Claims to be 'centre of excellence' but appears to operate more alongside a (badly) run public service organisation! ...Plus the price list published on website appears to be a bait! read more

My Husband went for an Ultrasound in Dundrum and had a very unpleasant experience. The radiographer did not even introduce himself until my Husband asked him his name at the end of the procedure. Nothing was explained to him and no regard shown to him in relation to how he felt, in fact he was quite nervous, not having an ultrasound before. Will never go there again and would not advise it!! read more

Customer care from Affidea simply could not be worse. This is day 11 after my €275.00 shoulder MRI, paid in advance. The images were posted on the portal within a couple of days, they are useless to my GP. The only thing that matters is the report. This is working day number 11 the report still hasn't arrived. Getting trough to Affidea on the phone takes more than an hour and when I did get through the staff have no idea whatsoever when the report will be prepared. They are helpful in as much as they promise to have it prioritized, but it doesn't happen. The Affidea answering machine options are labyrinthine, the caller ends up in the same holding pattern listening to the endless silly money driven A & E promotional material from Affidea. I have no idea why my GP referred me to this outfit and will advise him accordingly in the coming days. To wrap up, in case I haven't been sufficiently clear, they simply couldn't be worse. read more

Went in with a sore bicep. The "doctor" freaked me out saying it's probably torn and I should go to hospital right away. Said no one there would be able to do anything and told me to go to another private hospital. Got to the beacon and a doc ran some simple tests over a minute and said it was just a strain and I need to rest and take anti-inflamatories. So to summarise, the doctor in Affidea didn't know anything and there were no hospital services there to help, so I've no idea what good Affidea is, or what the point of the place is if they can't identify and help a simple complaint read more

The #booking #system is not the best. Perhaps emailing a SNAP SHOT of the referral letter would be acceptable rather than an old fashioned FAX. They use alot of #PAPER which is so unnecessary! Perhaps changing to ipads or tablets to sign the "privacy agreements". read more

Paid €260 for MRI when I made my appointment over the phone. Had MRI, received a receipt, which I then sent to VHI to claim back whatever I could. VHI said I should not have been charged as they have an arrangement with Affidea...so back on to Affidea who now say they can not reimburse because I did not say I had VHI... I explained that I obviously must not have been asked that question, as I have had VHI for over 20 years! I was basically told there was nothing I can do to be reimbursed!!! The lady I spoke to was extremely rude and unhelpful. read more

Unbelievably poor service. There must be nobody there as I cannot get a call through despite waiti g on the phone fot 2 HOURS today over 5 calls. This company is dealing with people who need medical attention. Ithey simply dont inspire trust or confidence read more

Horrible money robbing place STEAR CLEAR GO ELSEWHERE FOR YOUR SCANS. After waiting 2 months I finally got an appointment for over 100 euros which is standard, they misinformed me of the details so I missed my appointment time i told them I was told different as I have the proof in text and asked to reschedule they wanted me to repay over 100 euros for another appointment after misinforming me in the first place. Iv been trying to ring and iv been told twice ill get a call back to no avail as its been 3 or 4 days. Truly appauling customer and professional service. read more

Really not good in my experience and I would advise people to avoid here as the stress that can be involved is not worth it. No issue with medical staff or scan I received. The issue was with administration staff who came across highly in competent. My results were never sent to my referring Dr. So after waiting 5 months for my Dr appointment I had to wait again. You would think my results would then have been sent as requested, but no. I got to the next appointment and they still had not managed to get them to my Dr. They blamed it on Covid, a fax machine possibly being relocated, a Dr moving post. My Dr team wrote to them twice for my results and still they did not get them across. I requested they be emailed and was told they couldn't be due to GDPR. Next I get a call from my Dr team secretary saying she requested they were emailed and she eventually now had ??? This took place over months and was so stressful. I was so annoyed to hear my boyfriends elderly mother attended here for scans recently and experienced the same issue.. as if its not enough to be dealing with worry about possible negative results, you could have this to contend with also. Really really poor service and I would never attend here again, ever !!! read more

Avoid at all costs. If I could leave minus stars I would. MRI scan carried out on 1st October, when booking we were told results would be out in 6 working days. On the day of the scan we were told GP would have results in a "couple" of days. Today 17th October rang the clinic to be told results only sent to GP today and their policy is 10 working days for results. Staff are like robots she just kept repeating their "policy". Disgraceful attitude its only about the money, they obviously don't care about a patients well being. If only I had read the reviews before today I wouldn't have gone anywhere near them. read more

My rating is not based on the Affidea Dundrum Facility, it's for the overall booking management for all the different Affidea sites. I frequently have to get scans, and have a long history with them, but every time my specialist/consultant requests an MRI scan, the unprofessionalism starts. My mobile gets the call - either I'm away or or unwilling to answer a call from a number I don't recognise, and my voicemail clicks in. The person whose job it is to make an appointment for a scan does not leave a message - is this Affidea policy, that agents are not allowed to leave a voicemail? This goes on for a while, and finally I get a written letter that they could not contact me. So I then call Affidea and set up the appointment, something that could be done in a more efficient manner by leaving a voice mail or sending an SMS text. Again, I have no problem with the staff at the actual Affidea Dundrum site and would give them a much higher rating, but the aggravation I have to go through before I can even get to them make the whole experience a poor one. read more

I came here for an MRI scan and the service overall was excellent. They are open on Saturday and Sunday as well which was very convenient, and the clinic is within easy access just above the Balally Luas stop. The call for my appointment was delayed by 10 days due to some management change issues, but as soon as I mentioned it to my GP she contacted them and I got a call the same day and was booked in 2 days later. Everything was on time and there were no delays. The staff were very nice and explained everything well. The scan was shorter than I'd expected; it only took 12 mins, while the last MRI I had in Hermitage took 25 mins. Not sure if it depends on the area though. The clinic itself is very modern and clean with pristine white furnishings and a coffee machine too. All the scans here are fully covered by insurance and you need to have a referral letter from your doctor. They gave me the CD afterwards, and the report went to my doctor 2 days after. Overall, timely and efficient with great service. read more