OCTOBER 2025 I closed on my Refi using them about two weeks…read more It was a very painful 9 week process. In all honesty I had no intention of releasing a review until I was done with IRRL. this entire process has been exceeding challenging and disappointing. The communication has been dismal. I had to repeated ask for information to never get the information that i requested. I was lied to multiple time and every time they messed up on the process which cost me on the amount i was going to receive they always justified it was out of their control. it started with 44k cash in hand at the beginning. then they made a mistake and it dropped to 37k. then dropped again to 34k and then dropped again to 31k. what truly upset me was at the day of closing when they robbed me 3 grand. my cash in hand was to be 34k. i get a update hours before close that it was actually 31k. which i should have had just told them to piss off at that point but i really was broken down by them and my wife asked me to just close on it and move on. the 3k i was told was out of their control and was based off of the mortgage company. to find out they bought my mortgage to sell it to another company. so they could have done the 34k but decide to screw me over. even after the closing. i have asked for some information and still have not heard anything from them. I am terrified to see how this IRRL goes in six months. that is if i can actually get in touch with them to get it done. or if i don't lose it due to something that was out of their control. As things stand i would never recommend them to anyone and i actually used them. sad. ***** FEBRUARY 2026 The mortgage company they gave me just increased my mortgage payment 350$. Awaiting a call back from a supervisor from the mortgage company as to why. but if i miss or late a payment I lose the capability to get the IRRL so i am not surprised. reached out to eMortgage Contact. no answer. SHOCKER. *****APRIL 2026 They keep calling me about the IRRL even though i told them i will never use them for anything and they keep calling and harassing me on it. i am literally taking it to my local bank and not saving as much as i could but at least I trust my bank.

I worked with a loan officer named Donavan Best and had a very frustrating experience…read more I asked if I could review the loan numbers again from the e-doc so I could better understand everything. He told me he had already sent me a picture, but it only showed a few numbers and not the full breakdown. I asked if he could send the full details again, and instead of helping, he questioned why I needed to see them and responded with an attitude. When I said never mind if he didn't want to provide it, he replied, "good, have a good day." I was simply trying to review the numbers for a major financial decision. I would recommend that anyone working with this company make sure they are able to review all documentation clearly before moving forward. Who refuses to give somebody the numbers that they're asking for and then gets mad that I'm asking for the numbers again and questioning me for it and then when I get mad about it he just gets more cockier and more rude. And then tells me he doesn't have to explain anything to me yeah he does I gave him all my credit information he ran my credit and he told me that he works for me so you don't treat somebody like that and yeah I was cursing because he shouldn't be treating me like that. I don't know how your company ever does any business with someone like that but then again with the one star on the Better Business Bureau I could see why.

This group called me, gave alot of "fluff" and I fell for it. Long story short, I have the income…read moreand all the nuts and bolts to make a refinance pretty easy. The appraisal company they use, awful. They will appraise at a loss .. even with receipts of repairs and such. Go anywhere else but here, and don't fall for the nonsense.

We are currently refinancing our mortgage through a different lender. Due to this we get a lot of…read morecalls from other lenders as well. Most are respectful and no longer call. Blue Whale decided to call my work, recognize it was in deed my place of employment and then decided to text the number so that my whole work and employer knew my personal business. I called to talk to a manager and he was very dismissive and did not care about my privacy concerns, proceeded to talk over me then hung up on me. Not a professional company. They saw our credit was pulled by our lender and they jumped on board. Based on the conversation and lack of concern for my privacy and the way "management" treated me. I would never do business with them nor would I hire someone who treated a "potential customer" the way they did. I was unable to get his name as he never gave it to me and hung up. Good job Blue Whale Lending!

I have refinanced my mortgage from Citi Mortgage to Hall Financial. I have gone through the…read moreprocess of refinancing several times. I can say that this was by far the easiest, prompt, and user friendly that i have ever had. Props to Hall Financial and their team. I look forward now to see how their ongoing customer support is, but if it is like what i've experienced - I look forward to working with them. I would recommend without hesitation.

You can start by training your staff correctly. My loan officer didn't do his job. Jason Wagner…read moreaka Hall was made aware of my mistreatment of my refi. Nobody followed through with theblances. My creditors are being sent the wrong amount bc they didn't do their job to go over numbers. My advice. Stay away from Hall Financial. The BBB complaint is next.

I've been getting amazing service with Raquel Namo at Mortgagepros. She is very knowledgeable and…read morehas answers for all of my questions and if she doesn't, she's able to find them for me, promptly. She makes the process pretty painless! 10/10 recommend her and Mortgagepros for all refinancing needs

This is a company that depends on high pressure & dishonest sales people. When Sam Pokorney told me…read morethat he was going to door dash me bottled water to use for my well test, I knew something was not right. That was one red flag. When I saw that they wanted almost $31,000 in closing costs & had the rate as adjustable to go up to 10% that was another red flag. When someone you don't know says "trust me" we won't let that happen & then you get a docusign with that exact same thing on it you know they cannot be trusted. Sam even told me that he did not know the lender sent that out. The final piece being when I tell them I do not want to proceed I get very unprofessional text messages from him. This is not an organization anyone should do business with & I will be contacting the BBB about them.

Working with National Mortgage Home Loans was an excellent experience from start to finish. Their…read moreteam was incredibly responsive, knowledgeable, and made the entire loan process feel simple and stress-free. They took the time to explain all of my options clearly and helped me find the best solution for my situation. Communication was fast, professional, and consistent every step of the way. I truly felt like they had my best interest in mind. I would highly recommend them to anyone looking for a reliable and efficient mortgage lender.

Advertised that they do bank statement loans... Talk to no less than 8 different people through…read morethis process sent hundreds yes, hundreds of pages of documents paid for an appraisal then after two months of jerking me around they couldn't help me. Alan, Remon, Wilfong, just to name a few, and then finally some D-bag named Angelo that promised me the world including refunding me my $600 for the appraisal. absolutely horrible experience they shouldn't advertise that they provide a service that they know. Absolutely nothing about . Just another bunch of mortgage crooks.

Amazing customer service and mortgage company! They were so quick with their response and service!…read moreNothing but good things to say!!!

Easy closing. Helpful service Everything went well with no…read moreproblems. Easy to work with........,......,,............... _------------------------------------------

We recently moved across the country and had to do our entire home search virtually. Matt and…read moreLindsey made the whole experience seamless from start to finish. They truly went above and beyond by recording detailed video walkthroughs of homes and doing FaceTime sessions so we could feel confident about every property we considered. What really stood out was how much time they took to help us understand each neighborhood, including the pros and cons from their honest perspective. They always made us feel like a priority. Matt made the financial side of the process unbelievably easy and was extremely diligent throughout closing. He caught mistakes from the title company that we never would have noticed ourselves, and his attention made us feel much better. Even after closing, Matt and Lindsey continued helping us by connecting us with trustworthy contractors for work on our new home. That level of service and care is rare to find. We are so grateful for everything they did for our family and would absolutely recommend them to anyone buying a home, especially if you're relocating from out of state. When the time comes to sell our house, there's no question we'll be using Matt and Lindsey again!

After 25 years in our home we were unsure what to expect when we decided to sell. Our experience…read morewith Lindsey and Matt was exceptional! They were very clear when explaining the process and coached us through the steps needed to list and sell our home. Communication is definitely one of their many strengths. We always knew exactly what each step of the process would bring. When it came to negotiations, we always felt that they had our best interest in mind - and that we were well represented. I know they were working with many other sellers and buyers but it always felt like we were their primary focus. In the end we were so happy to have such a smooth sale. I highly recommend Lindsey and Matt!

They have forged documents to mimic my bank! The banks investigation team found Town Mortgage was…read moreforging documents in attempt to get more money! They also stole the escrow money and I had to pay out of pocket on top of the escrow money. My brokerage agent wrote a letter to town mortgage with no response. We have just retained an attorney and with the assistance from my bank and brokerage can show some very egregious behavior. They need a congressional investigation. My email is seanstephens25@gmail.com. If you have legitimate claims that can be proven, please contact me.

Mortgage company is trash. It's sad that you get a mortgage with a real lender and end up with one…read moreof these backyard or basement organizations. As many others my mortgage amount has accrued fees without any explanation or sensible reasoning. They seemed to have lost my Mays payment although I have the tracking number and all other necessary information. You can't get a supervisor on the loan. I would love for them to sell my mortgage back to a reputable company. UPDATE: They claim below that the misapplied my payment which is the most non-sensical thing I've ever heard. In addition I checked my credit this morning and they reported me as being 30 days late so my credit just took a 70+point drop from that reporting. I will provide an update if this is ever resolved and corrected. In addition I have been asking towne mortgage for over a year why my payment increased. I understand that my taxes went up however my mortgage is about 300+ more than it was a year ago and the answer was the taxes which can't be true because the taxes are about $900, that amount would have been satisfied with the extra money I'm paying in about 3 months or so but I pay this additional amount faithfully for over a year. When I call no one wants to answer as to why this is happening. I also have sent emails to get something in writing, also no response. I get having a business model that makes a company profitable but I'm sure I'm not the only person this company is taking advantage of. It's a shame there's nothing you can do but refi and who wants to do that? I shouldn't have to be inconvenienced as much as I have been with this company. If your loan gets sold to this company... prepare for headaches. This company strives to fill their pockets there's no interest in being fair or providing a quality experience. This company has just made me feel robbed inside of my home.