It's nice how the staff check in with you after your visit, not many places do that. I think it's good practice checking in with the pts. Everyone their is pleasurable. The wait time was short and I was in and out quickly, I would definitely recommend them to anyone. I live in Spanish Fort and like the Fairhope office the best. read more

go for care and pay up front, in full, at the desk. Recently, every time I go, they charge me again a week later. A fraudulent charge. I've already paid in full. Do not go!! read more

Uncrowded parking lot told the tale. Paraprofessional who did intake was great. Physician assistant gave incomplete care. If we hadn't of spoken up, we would not have ruled out a fracture and would have been sent home with unneeded antibiotics. Will try a different clinic next time. read more

Lady at the front desk was so rude that I just left. I would rather drive 20 minutes than give my money to people like that.

We went in there today for an emergency and was told they could not see anybody because their Internet was down Really? Since when does Internet keep a doctor from seeing patients? Even if Internet is needed then why is their no backup? The staff was callous and uncaring they should be fired and this place closed for being unprepared read more

A zero star would be better. The receptionist was almost too lazy to even speak. Her voice was very low and she 'thought the doctor would be back on Friday'. read more

I came here because I have a cough and I've been in this place since 2:40pm 11/16/21 and currently still waiting to be helped and it's 4:16pm. I've been here for a long time and the only thing they've done is weigh me and check blood pressure. No one has came in and checked on me nor help me. This place can be a Waste of time. Plus the workers are playing around outside read more

I know I came in almost at closing. I know the people that work here put in a full day. I don't question the quality of work that they do here. What I didn't appreciate was the way I was told that they were closed and no longer taking any more patients even though it wasn't 6 o'clock yet. I had my 91 year old father with me moving slowly due to a fall. The receptionist just muttered the facility was closed and didn't make effort to direct me to the best place to go at that time of the evening. read more

Sent my 18 yr old daughter here after she spent three days with aches and a fever. They never told her what her temperature. Told her to go home and drink water. And to get plenty of rest. When she asked if she should not go to work tomorrow the doctor told her that, that's good on the table I would go. After she told her she needs plenty of rest! Doctor was unfriendly, not helpful, and all the way around bitchy! Don't go here?!! read more

Everyone was so very friendly and I didn't wait long at all! I appreciated how caring everyone was and they called me the day after my visit to make sure I was better!! read more

My blood pressure was dropping too low (without my knowledge) so I went to this urgent care in December of 2020. I was told by the tech that It was just anxiety and that she had it too and I'd be fine with some anti anxiety meds. Slightly unprofessional but still. The dr was nice and seemed to want to help. She did some tests and labs and recommended I see a cardiologist. However no one called me to give me my lab results for almost three weeks. I found them in my lap Corp portal though and took them to my primary dr. To my surprise my labs were sent out twice and both and different results. So my primary care provider wasn't even sure they were MY labs. I did get a bill for these labs though (that who knows if they're mine). Of course I reached out to the practice many times with no calls back and no help. I left a google review with this same information and they said oh please call us at this number and we'd be glad to help. However 6 months later here we are. I believe because of covid and having such a high volume of patients my labs were sent out incorrectly. We're human and mistakes are made. But when mistakes are made my medical professionals they should be handled with care and corrected. Contacted a patient advocate that had the director of the practice review my chart. Said no mistakes were made and to take it up with the lab and sent my bill immediately to collections. read more

Service was quick, professional, and courteous. Of course it was Sunday and I went early. Staff was friendly and welcoming. The physician listened, and although I am sure she was busy, did not make me feel rushed. I would definitely recommend and would return. read more

If I could give this place 0 stars I would. Came here with intense stomach pain. Walked in and stood at the counter for probably 7 minutes until the lady said sign the sheet, I was in tears and she didn't even ask what my symptoms were or said hello. I should have just gone to the ER, it would have been faster. read more

My son and I went to go get covid-19 testing. We were told we could leave and they would call us when it was time for us to go back. We were told it would be a two and a half hour to 3 hour wait from the time we arrived at 4 p.m. We left to get something to eat and never received a phone call. When we arrived back at 6:15 we were told that they were finished for the day and would not see us. The receptionist had my number and said she had called a few times but it went into voicemail and didn't ring. She never bothered leaving a message. This was the poorest service I think I have ever received. Other people had walked away very disappointed while we were sitting in the waiting room for the first hour and 15 minutes. I don't see how someone could turn someone away after waiting 3 hours and live with themselves. I said that to the doctor and he seemed to have no conscience at all and was not apologetic and said that it was my fault for leaving, when other people had left also and the receptionist had told us that it was fine to leave, that she would contact us. Poor communication and poor customer service. I wouldn't even give them a 1 star if I didn't have to. read more

Terrible experience. Doctor was completely unhelpful and unprofessional. Highly recommend you go anywhere except here.

I never review anything but this was a must. I currently have a CDL and after a year of being without a job I found a good job with great benefits with higher pay than anything else I have found in this area. I was sent to AFC for a DOT drug test and physical. I have been doing this for 10 years not a big deal. Well the doctor did my physical and I passed everything but she seen that I have sleep apnea and had depression earlier in the year. She said she can't pass me unless I go to a mental health doctor and have them fill out paperwork saying I'm okay to drive. Ummm I told her my depression was because I didn't have a job but now I have a Job as long as I pass this. She also wants me to get a sleep study I told her I did a couple years ago and have sleep apnea but use a cpap machine. It could take months to do these things and without a job I can't even afford to go to these doctors they are specialists. She was rude and discriminating against me for having depression. Depression and sleep apnea has nothing to do with passing a physical everything else was great even my blood pressure. If anyone has a DOT physical do not go to AFC in fairhope she will find something to deny you a renewal. luckily the company I got hired from also thought this was odd and unusual my current medical card is good for 6 months so they are not requiring me to do the physical and in 6 months I'll go to who I usually go to for renewal. read more

I went in with what I thought was an UTI. They sent the sample to a lab off location, so I was started on an antibiotic until the results came back. I finally called after a week and they had had the results for several days and didn't call me. It was negative, so I took a full week of antibiotics,that I did not need, and could have sought out the reason for the pain sooner. Their response was they don't call if it's negative! read more

I have been to this particular center many times. I have a suppressed immune system due to a kidney transplant and I am more susceptible to infections that require antibiotics. I feel very confident placing my health in their hands. The doctors are always very thorough and understand my condition. I never have to wait long or be given unnecessary testing. My last visit they gave me antibiotics for a sinus infection on a Saturday morning. Sunday the nurse called to check on me. I am so glad we have this place available and my whole family feels comfortable using them. I have a 16 year old minimally verbal son who has always been treated with dignity and respect at their clinic. 5 Stars!!!! read more

My wife had some heart issues and came in for an EKG on 6/9/19. The doctor told her she'd like her to come back the next day to get some blood work done related to the visit because the lab tech was gone for the day, and we wouldn't owe a copay the 2nd day due to having paid it the first day and it wasn't our fault the lab tech was no longer there. She came back the next day and we got a bill for the 2nd copay with a description that did not match getting bloodwork at all. My wife called 5x+ times and left messages to speak with manager. She finally got through to the manager and he hung up on her after telling her we owed the copay no matter what we were told and he would just send it to collections and we could talk to them about it. We have 5 kids and generally go to the clinic often and I would consider us valuable customers to the clinic - it's very upsetting to me that the manager on staff would speak so rudely to my wife and not listen to a reasonable description of what happened or try to follow up in any way. We are strongly leaning towards trying out some other urgent care clinics in the area as this was quite an annoying ordeal to have to deal with and I'm astonished a manager would be so rude to a customer over the phone and so difficult to contact - everyone else at the clinic could not handle the issue and we were told only the manger could resolve it. I would love to file a complaint with the regional director who supervises this store as I hope they are not aware of this type of behavior. read more

It was my first time being a patient at this location although I have been seen at others. My fiancé & I didn't arrive until 7:40 but we were checked in & called back immediately. My initial impression of Dr. Roy came while I was still in triage, & he came to peep around the corner at me as if he was checking to see for himself that it was really a patient there. He did not say hello or anything, he just peeped in & looked at me, then proceeded to put on gloves & a mask because I took the liberty in wearing a mask to keep everyone else from getting sick. After triage, the nurse showed us to our room where Dr. Roy was waiting & came in right behind us. The consultation with him was very quick. So quick he was asking 10 questions all at once & I'd say no because by the time he asked all 10; I forgot to mention that everything was a no except the "3rd" question you asked. I proceeded to tell him that I'd been exposed to the flu via my 6 year old son. His response was that, "I did not "look flu-y" & that the flu test takes 20 minutes & he just didn't have time to run a test to confirm or not." I failed to mention that my fiancé works for you guys' company as well, as a lab technician & she stepped in & inquired why would their flu test take 20 minutes when most take 10 or less. He didn't know what to say, his response was that he was calling it bronchitis. So my fiancé asked again, could he at least write me Tamiflu as a precautionary due to being exposed. He said no because he didn't think it was flu & he doesn't write Tamiflu unless the test was positive & he proceeded to the door. So she asks how would you know if you're not going to test especially since he's been very closely exposed? She goes & gets a test herself because we needed to be sure. What's the point in coming to see the doctor, pay a copay & file my insurance if you can't confirm what's wrong with me & not try all steps you could take just because "you don't have time"?? One of the staff told him who my fiancé was & then is when he "okay-ed" the test to be preformed & began to be more "professional". The test showed positive for Flu A within 6 minutes of it running. He still did not want to diagnose me with having flu. I'm guessing he just didn't want to admit he was wrong & still was trying to call it bronchitis. My fiancé saw it was positive, along with all the other staff that was working. The doctor even took measures as getting a magnifying glass & stating that his 20/20 vision & military experience gives him the right to call the test as he sees it. But if 4 people are telling you it's positive; 3 out of the 4 being lab technicians that do 100's of these test weekly, why not listen & write the prescription?? That took all of another 10 minutes to convince him that I indeed have the flu. I hate to write reviews like this, especially having someone so close to me represent you guys but this was by far the worst urgent care experience I'd ever experienced in my life. He was very rude, rushed, & unprofessional. He told me that I said I wasn't running a fever but during triage I was told my temperature was 99.5. That was one of the 10 in 1 questions he asked that I said no to cause I couldn't keep up with all he was asking me. I feel as though, had he taken the time to look at my chart before hand, other than waiting for me at my exam door, he would've been more knowledgeable of my health that night. The staff, on the other hand was amazing! No bad review for them, they all were great from the front desk to all in the back. This isnt directed towards any of them. This is solely a physician complaint! read more

I would give no stars if that was an option. After 3 days of fever and coughing I brought my 17 month old in. The tech then got no accurate read on my baby's temp and told me she didn't know why they even have junky equipment, that didn't work. Then the PA came in and tried to look in my baby's throat, only to give up, tell me that we would swab for strep and flu. She suggested we continue to alternate between Tylenol and Advil and lots of hydration.(this was what we were doing exclusively leading up to taking him in) We waited 3 hours, never to see a dr., Never to get an official temperature and no additional suggestions on how to treat. I took my sons to the pediatrician today and he has a severe ear infection. The dr took one look and confirmed what I tried to tell the physician assistant the day before. It was a Sunday and bogged down but it was a total waste of everyone's time and my son suffered another day needlessly because the PA for some reason didn't want to prescribe him antibiotics. What is the point of these places if they can't accuratly diagnose and treat ear infections in children? Willl never step foot in this place again. Beware. Long wait times and flippant care. read more

Wonderful experience. Kind and curtious service and very effective in solving my inner ear problem. In and out quickly with awsome treatment. Thank You all so much !!! read more