Renting a car in a foreign country is nothing short of an adventure- I'd say renting in Italy is…read moreone of the most time consuming of all. From begging the rental clerks to do an inspection of the vehicle exterior to ensure they don't try to blame you for existing dings and scratches to returning the car, it can literally take hours! The wait isn't really the issue though. To avoid lengthy times and additional confusion do come prepared with your documents and definitely reserve your car online in advance and always go directly through the rental agency, not a third party website, but this applies to any and all rental agencies you're looking to rent from. Two stars for charging us for an empty tank of gas for our stolen vehicle. Yep- our car was stolen just outside of Bari and they did of the courtesy of charging us for a full tank of gas plus a late fee for a car that we clearly were not going to return. Is their fault the car was stolen? No. But their customer service is completely lacking. It's took us two hours in line to give back the car keys, Drop off our police report and yes, get charged to refuel a stolen vehicle.

Line was absurd both for the rent and for the return. My cheapness got the best of me again.read more

(this is for Budget, which is co-located with Avis in the Bari airport)…read more (questo è per Budget, che è co-localizzato con Avis nell'aeroporto di Bari) Amazing service from Tiziania, no problems at all I'm not sure if everyone else who works at Budget is awful or what, but Tiziania was the absolute best person I have ever picked up a rental car from, ever. She was warm, friendly, helpful, and did not try to upsell us extra insurance at all. We showed her our two proofs of insurance (one on the credit card, one from a third party travel insurer) and she said "great!" and let us know it was a reimbursement system if anything did happen. Then she upgraded our vehicle, gave us our keys, and took the time to write out a list of her favorite spots to go visit in Puglia. Returning the car was painless, with no issues around dents or anything. Thank you Tiziania! You deserve a big raise! ---- Servizio straordinario da Tiziania, nessun problema Non sono sicuro se tutti gli altri che lavorano in Budget siano orribili o cosa, ma Tiziania è stata la persona migliore in assoluto da cui abbia mai preso un'auto a noleggio, in assoluto. Era calorosa, amichevole, disponibile e non ha provato a venderci un'assicurazione extra. Le abbiamo mostrato le nostre due prove di assicurazione (una sulla carta di credito, una di un assicuratore di viaggio di terze parti) e lei ha detto "fantastico!" e facci sapere che era un sistema di rimborso se fosse successo qualcosa. Poi ha aggiornato il nostro veicolo, ci ha dato le chiavi e si è presa il tempo per scrivere un elenco dei suoi luoghi preferiti di lei da visitare in Puglia. La restituzione dell'auto è stata indolore, senza problemi intorno ad ammaccature o altro. Grazie Tiziano! Ti meriti un grosso aumento!

Warning!!! Budget in Bari Italy are the worst staff ever,…read morethey charged us over 200 Euro xtra for insurance we already had prepaid 3 weeks before arraival! The staff gave us no chance, just to sign the new contract or else NO CAR. We tried really hard to solve the problem at their office the day after since we landed late at arrival day (13-10-22). Their coordinator Giusy just laugh at us and talked ever so loud that ALL the Customers in line heard her proud attitude toward us, she meant that we were the problem an d had our self to blame. Our vacation was totally destrotd and at return date, I took some photos att Giusy and Budgets office to have some proof of their attitude and inform and warn rental Customer at Internet. Giusy and a colleague threaten us with the Police, and told us that we were going to get our money back. Still after 2 months!! Budget show no interest to give us the money back that we got charge xtra for. Budgets Customer Service still blame us and have no interest to solve our experience made by their Budget staff in Bari Italy and their coordinator Giusy. Please chose another car rental company!! That would really help us mentally. TL Sweden

These people are beyond crooked. I paid in full for a car from them through rentalcars. They told…read moreme they had no record of this when I arrived so I had no choice but to pay for the car again. I returned the car early and was told my credit card would be credited. That never happened either. Then the bill is through AUTONOLEGGIO AUTO EURO so my credit card company would not credit me because it was to a third party payer. They have dishonesty down to a science. DO NOT rent a car through them.

Brutal Service and experience at the Bari Airport location. They charge late fees for picking up…read morethe car late, even after you already paid. This was the first stop on our vacation and were greeted by a lot of stress from an attendant was rude, lazy, and deceitful. We tried at all hours of the day to inform them of the change in arrival time and could not get through because nobody picked up the phone, nor is there an answering machine. When we arrived and explained our situation, the attendant was unhelpful, and preferred to lay blame on the online booking company instead, I even showed the attendant that the agreement said to call the location office. Because I had already paid for the car I was entitled to rent the car, but then were exploited by the attendant would not release it, without forcing us to pay further. She wouldn't even give us her name. And while we were there we saw the phone go ignored a number of times. Poor experience at Autovia. And would not rent from them again. Their desk attendants make it difficult for customers, even after you follow their instructions.