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    AEG Credit

    3.4 (5 reviews)

    By appointment only

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    Fidelity Investments

    Fidelity Investments

    (16 reviews)

    North San Jose

    Terrible service at this Fidelity office. I requested tax documents for my 88 year-old mother who…read morehas eyesight issues and is not computer savvy to obtain them online. I requested to come in with her into the branch to pick them up. I was surprised when the person whom we spoke Rysheim H. alleged Fidelity does not make copies of tax forms for customers. We simply went to another Fidelity branch (the one in Campbell) where the staff there was happy to make copies for us. Go figure. My conclusion is this office on N 1st St, San Jose is incompetent, and will make any excuse to not work for their customers. Fidelity, if you're reading this, shut down this branch as it does not serve the local community.

    Everyone should review the reviews from this office. Prasad/Prashand and Thomas McCarthy were…read moreextremely unprofessional. They repeat tax implications as a reason why they cannot service me and irregardless of me rephrasing my need to transfer to a different account, they still fixate on not being able to assist with XYZ with no solution to move forward. They scoffed in the background when I repeated the need to transfer. I ASKED to transfer to a different branch for assistance and Prashand just disconnected me right when I asked for the number. I don't feel comfortable giving personal information to these representatives. Consider using a different branch --I had excellent calls from advisors before about my retirement and various fidelity accounts in the past where they provided answers to my questions without scoffing or laughing. When unclear of an answer to my question, my previous representative from the Campbell or Palo Alto branches would connect another person onto the call. Please choose your branch wisely to avoid this unnecessary and inappropriate experience.

    AEG Credit - financialadvising - Updated July 2026

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