Rich Rosa was fantastic. My wife and I were searching for a north-of-Boston home while living on…read morethe West Coast and Rich made the process SO much easier. 1) Great communicator with excellent attention to detail 2) Great at anticipating questions and getting you in touch with good professionals for different parts of process (home inspectors, RE lawyers etc) and helping you find a good one. 3) Great at raising questions that a home listing won't tell you (what is the home near/not near? busy street?) 4) He's not just firing his own ideas at you, he listens and works with what YOU want. If you're an engineer type like me, he'll give you a spreadsheet market analysis, if you are are more mood and feel, he will speak to that. 5) Great negotiator 6) Super punctual and responsive, we pulled off a 30-day closing window which wouldn't have been possible w/o Rich's professionalism I could go on. So glad we found him.

Rich was a great agent as he helped us buy our first house! He helped us navigate the process from…read morestart to finish. He was very thorough when looking at houses with us and pointed out things to look out for that we would have otherwise missed. He worked diligently on our behalf from the time we hired him as our agent through closing. In that time we saw quite a few houses and made several offers, but not once did we ever feel pressured by Rich - he very much works for his clients and is not at all pushy, which we sincerely appreciated! I would recommend Rich to anyone looking to buy a home in Greater Boston!

Diana Kim lacks the professionalism required for any realtor. As a renter who vacated the unit at…read morethe end of the lease term, I received a phone call in the middle of an evening from Diana several days after the end of the lease term where she asked why the apartment door & the window were opened, why the door key was on the kitchen counter, where the other key is, and why paint powders were on the carpet and called me "unprofessional" in a pissed off voice. Afterwards, I reached out to my previous roommate who had moved to a different unit within the same building, only to find out that it was Diana who let the painters into the unit herself and the painters left the windows and the door open to dry the paint after they had done the job. Also, my roommate had informed Diana that the keys cannot be left with the concierge, hence my roommate had it with him. I'm really unsure how she was not able to connect the dots here instead of having to resort to misguided judgements to respectable tenants who have vacated the unit on time in a cordial fashion. I would not recommend working with her.

Puspa Jelita added a personal, selfless touch to my tenancy that is typically overlooked when…read moreworking with a management company. Unfortunately, her pros were highlighted by her colleagues cons, and there is very little aptitude for customer service across the team beside her. My rental was OK, but we knew what we were paying for. Puspa continually personalized our experience, indubitably finding a way to accommodate us as tenants without sacrificing the interests of the landlord. I've heard some contradictory reviews on BBG. I can't recommend the entire firm, but I can recommend Puspa without a shadow of a doubt. Thank you for a great year.

I've been living in Boston for almost 10 years and when it came time to find my next place, Clovis…read moreAlves helped me quickly find the perfect unit. The process was so easy and straightforward. He was very attentive, personable, and took the time to carefully listen to what I needed, and then suggested a few units - he was right on. It was everything I wanted. I really felt like he took the time to really listen and shared his knowledge of the different available options. I had reached out a bit early and as soon as units became available, he took the initiative to follow up with me to schedule a time. It was a wonderful experience and I highly recommend him if you're looking for your next home! You want someone who cares, is knowledgeable and has your best interest in mind.

I had a true Dis pleasure working with ((((((Laurent Plaisimond))))))…read more from Boston city properties- Use at your Own RISK!!! Very very pushy habits, I experienced such a Hostile experience with this agency- very shady very sketchy, as I'm prepared to launch an ethics code with board of realtors against these dishonorable company! From day one, they pushed and pressured my Agent to obtain keys *****earlier to avoid obtaining prior****** to the Long holiday weekend The priority shifted to convenience on behalf of the NEW prospective tenants, vs the existent occupants- and the landlord needs The focus was to Get Keys as Promptly as possible, BY pass any essential details in between in a very highly dysfunctional approach Laurent Had a Nerve to ASK for the *****Commission check PRIOR to even having his clients move in***** He figured to obtain keys fast, and get Paid RAPIDLY prior to the 1st of September which he knows is (((((Prohibitive and also UN lawful)))) Above all, he was aggressive on the phone when I informed him, his boss would be briefed on the subject matter and valid warranted feedback would be posted on Google, Yelp and Zillow Laurent created a NIGHTMARE experience to the old occupants, and to my broker who had an awful experience with Laurent as well

owning property in the back bay area of Boston has been wonderful because of A&S realty . When a…read moreunit comes up for rent they typically have it rented before the present tenant moves out . Their advice has always been spot on. I highly recommend their services if you need a realty service.

Kailah Gittleman showed apt., we applied, were approved and put down the deposit. Lease came over,…read moreand our attorney called Kailah to talk about some terms. Kailah said JUSTIN GRAMMAR would discuss with attorney, and to email questions/proposed changes which attorney did. JUSTIN GRAMMAR refused to talk to attorney, emailed attorney no modifications and refunded the deposit. Our attorney replied that the addendum language contradicted some standard lease terms, and asked again to discuss, which he ignored. We never heard from either Kailah or Justin. Completely unprofessional, but more concerning, clearly didn't want to deal with tenants represented by counsel. Red flag!!! Thankful we didn't get stuck in a lease with a property manager this unprincipled and unresponsive.

I've been a resident of Equity Residential - Watertown Square for over 10 yrs and have been…read moreextremely impressed, I may never move. The front office staff is very friendly, helpful, professional and aim to please. The service staff (housekeeping and maintenance) keep the place immaculate and operating at a high lever. All in all, a fantastic place to live.

I lived at a property in Arlington VA and it was the worst residential experience ever. Stuck…read morethere during COVID, the quality of the building and service greatly deteriorated while they jacked up prices. Inhumane. Avoid at all costs.

I had a good experience working with Roman Zharakovsky. He was very responsive, helpful, and…read moreinformative about the apartment. He responded after work hours and on weekends, and reminded us to submit apps and things to expedite the process and increase the likelihood of getting the apartment we wanted. He was easy to work with and accommodating. He allowed our friend to visit in lieu of us, and then later after we signed the lease, he allowed us to visit again. Overall good experience, though I am still confused what is the purpose of a broker, at least we did not have to pay a broker fee! Coming from outside of Boston, i appreciate that Roman was able to answer almost any questions that I had.

Moving to a new city for work away from friends and family is a stressful, daunting task. Having…read morebeen scammed before when apartment hunting during undergrad, I was weary and skeptical of finding an affordable apartment in a city where units sell like hotcakes. Luckily, I had the privilege of working with Roman Zarakhovsky as my agent. As I'm starting work while applying to grad schools, I made it clear my priorities were proximity to work, affordability, and... a bathtub. From the start, Roman was incredibly knowledgeable, responsive, and patient throughout the entire process. He took the time to understand my needs and worked diligently to find options that fit my budget and preferences, going out of his way to send me 3D scans that he made himself for new units while I was out-of-state AND working to get me a unit within my budget. His transparency and professionalism reassured me every step of the way, making an otherwise overwhelming search feel seamless and stress-free. Thanks to Roman's expertise, I was able to secure an apartment that exceeded my expectations. I truly appreciate his dedication and would highly recommend him to anyone looking for a reliable and trustworthy real estate agent.

Do not rent an apartment managed by the Hamilton Company…read more They never respond to emails or maintenance requests. Our CO detector was broken for days with no repair. There is frequent late-night noise that management does nothing about. There was even a large fire in the trash area, and no one ever investigated the cause. When it snows, there is little to no effort to clear the roads within the property. Overall, management is unresponsive and neglectful. DO NOT RENT WITH THE HAMILTON COMPANY. They will take literally 15 days to respond to any message. What a garbage.

One of the worst places I've ever stayed & definitely not worth what we paid…read more ONLY PRO was the location - a double edge sword. Centered in a great area HOWEVER - CONs would be the location as well. Directly across the street is a homeless shelter and we got to enjoy a ton of arguing and fights at all times of the night and early morning. Lots of ambulances and every morning between 6:30-6:45 AM. we woke up to construction right outside the bedroom window. The building is poorly insulated and you get to hear everything. Hope you're not a light sleeper! DAY 1 the bathroom flooded due to the toilet not operating/flushing properly. The maintenance guy who came to look at it just put the lid on top of it and walked away. DAY 2 another maintenance guy came who admitted he was not a plumber so I helped him. Showed him the toilet needs a trip lever and a float for the flapper chain, which is on the instructions that is directly underneath the lid of every Kohler toilet. He swapped the trip lever and quickly left so we had to assume it was fixed. That would be a big NO. I adjusted the fill valve to the proper height. I bent the new trip lever so that it would work since it was the wrong one. Adjusted the flapper chain and made it so it will flush just have to hold the trip lever down the whole time. I alerted the property manager, they said they would send out another person. DAY 3 an older disgruntled man shows up, he was arrogant, condescending,and extremely rude. Making comments about me being a plumber longer than me and not knowing what I'm doing, even though the directions for the toilet are directly under the lid and I showed them that. He continue to insult me even though he was incorrect so I told him to go ahead and leave. I called management asked them to have a supervisor or someone important to give me a call about the way I was treated and crickets. They were supposed to send me the check in instructions. They didn't. I called and left several messages. I texted the phone number several times. For an entire hour I got no response. I walked into one of the buildings where the address was supposed to be and that building's desk person knew exactly who I was supposed to talk to and ended up getting me a hold of somebody right away. They completely ignored me, but this guy had a different number for them. They misplaced my info & online info form so I had to do that again. They falsely advertised this place. They gave us an address in between 2 buildings. They have over 200 pictures online and 3 of them belong to this crappy condo and of course they only put the best pictures of this dump online. This condo is subpar, it's got lipstick on the pig. It needs a serious renovation, a lot of things don't work correctly or at all. This place is gross and the management is absolutely horrible.

If you've been wronged by this group I'd recommend filing a complaint at:…read morehttps://www.mass.gov/how-to/file-a-consumer-complaint Hard to believe this company still exists. The absolute worst of the worst. They managed my building for two years and in that time we received fines from the city for uncleared sidewalks and complaints from vendors for unpaid bills. Ultimately they just stopped paying for the emergency phone in the building elevator seemingly because they just forgot? There was never an explanation or apology. That led to a failed elevator inspection with 90 days to reactivate the phone and install working fire extinguishers. In that time they took literally no action and didn't respond to repeated emails and calls from residents and vendors. Then the city shut off the elevator.... Needless to say, avoid at all costs

I couldn't recommend this less. In the years our building was under their management I must have…read morecalled hundreds of times and they picked up the phone zero times. Their email responses are absolute trash. They do no care about you one bit. I hope no one has to experience their "services".

I would highly recommend Melanie to anyone looking for a realtor in the Boston area! I was…read moreexpecting the home buying process to be complicated and stressful, but Melanie was there through all of it, and I closed on my first home this week. She's responsive to questions, knowledgeable (and happy to share that knowledge), and reliable. Beyond that, she was easy to talk to, kind, and fun to be around. It can be difficult to place your trust in someone with a big milestone like purchasing a home. Melanie is definitely someone you can trust to make the process easier and more transparent.

Melanie is the best and was truly the best resource for my husband and I when navigating the ins…read moreand outs of purchasing our home, especially as first-time homebuyers! We had so many moments when we could've put in an offer, or we could've settled for less, but Melanie did not allow that to happen. With her expertise and her ability to just fully understand what we truly wanted, she was able to give us advice that was thoughtful and she would not let us settle for less than what we wanted! Even when we had questions or any concerns, Melanie was super responsive and made us feel like we were her only clients, even though we know this is far from true. She really helped guide us through the whole home buying process and made sure we felt 100% comfortable before moving forward in the process. She helped us get our offer accepted on a home where she could tell that we could really picture ourselves, and 4 months in, my husband and I couldn't be happier living in our new home!

Kristian Kotov of Jacob Realty was the real estate agent who was able to assist me in finding an…read moreapartment quickly. Very professional, knowledgeable, quality service and handled the process quickly. June 2024: I had to find a new apartment. While browsing apartments online I found a listing by Kristian one weekday morning and called him to let him know what apartment I was interested in viewing. We discussed things I was looking for in an apt, what my income was, apt style/amenities I was looking for and my budget range. Kristian was able to do a late evening showing the same day, and also provide info on other viewings in the area I might be interested in. Kristian answered all my questions, was knowledgeable about the premises, landlord, lease, and next steps to apply. He also let me know he was available by text or phone if I had any other questions about the apartment. Within 48 hours, I signed the lease, provided the deposit and received the keys. Due to my time constraints with work, Kristian was so kind to drive to my workplace (near Jacob Realty) to provide me the keys and receipt. 5 stars!

Kristian Kotov with Jacob Realty made it happen!! Stumbled across this 1 of 1 agent while having a…read moredifficult time looking for my own place in the Boston Area. As y'all might know, looking in the Boston area isn't the easiest and can cause a lot of stress. Not with this guy, Mr. Kotov helped me find the most ideal place for my price range quick and thoroughly. I recommend you guys reach out when starting your search!!