I called Sutherland to get an estimate for replacing my water heater after my neighbor's unit…read morestarted leaking. Since all of our homes were built around the same time, I assumed my water heater was also 17 years old and might need replacement soon. After I sent photos of my water heater and the model details, Ti took the time to look up the serial/model number on the Bradford White website and discovered that my unit was actually only 11 years old, not 17 as I had thought. He texted me back and asked for clearer photos to confirm the manufacturing date. I called him right away, and even though I currently have no issues with my water heater, he generously spent time explaining everything in detail. He told me that Bradford White is a very reliable water heater and that this model generally does not require routine tank draining for maintenance. He also gave me valuable advice for the future, recommending that when I eventually replace the unit, I should install it on a metal drain pan with moisture detection for leak protection. I was genuinely impressed by his honesty, knowledge, and willingness to help without trying to sell me something I don't need right now. He could have easily pushed for a replacement, but instead he gave me thoughtful, professional advice and saved me unnecessary expense. I truly appreciate the time he spent helping me over the phone, and I would absolutely recommend Sutherland to anyone looking for an honest and knowledgeable professional.

We have engaged Sutherland several times this year for plumbing jobs at our home. The office…read moremanager J'eerie, owner Ti, and plumber Jack each have provided excellent customer service in each of our interactions. Jack's plumbing workmanship quality has been top-notch. We also appreciate Jack's thorough and patient explanations and his professional demeanor. Thank you to Jack and all the Sutherland Team!

They got us in same day and did an excellent emergency repair, thankful to Jeff and his crew!read more

I've hired Alchemy Plumbing a few times at my home in Lake Oswego for plumbing repairs. 2 years…read moreago, I hired them to install a new kitchen sink, kitchen faucet, instant hot water tap and garbage disposal. All seemed fine until we realized there's been a slow leak from two connections off the garbage disposal, which has created some water damage and mold. No big deal, right? Easy fix! Today I called to see if this was considered a warranty repair. It's been more than a year, they say, so they'd need to charge me $85 to come and diagnose the issue. Well, ok....but that new work would be warrantied a year, right? 'The technician would need to tell me that.' she said. I asked to be transfered to someone who might be able to tell me if they'd warranty this new work. I was transferred to Kenzie in dispatch. Kenzie then told me, because I've complained in the past about this $85 diagnostic fee (which is true....once, when they refused to call the charge a trip fee and told me they needed to 'diagnose' a leaking exterior hose bib. I told them then I knew the issue, it was just a crushed gasket, and it didn't need to be diagnosed further. I said then that they could charge me $85 for a trip fee, but if they were going to attempt to diagnose something that I can clearly already diagnose, I'd skip their diagnosis and they can work from mine. They refused service. So for that repair I ended up using a different plumber without a 'diagnostic fee' who charged me $45 for the trip fee and $1.10 for the new gasket). Kenzie then said because I've complained in the past about a diagnostic fee, 'they'd need to separate from me, professionally.' And hung up on me. Plenty of options for a decent plumber in this town, I'd suggest you look elsewhere. Thanks for nothing, Alchemy!

Brian was able to come out and handle several different tasks at my house. He was knowledgeable,…read moreprofessional, and did quality work. I'd happily hire him again in the future.

Showed up on time. Clean and quick. Was able to remove and replace the kitchen sink, install…read moregarbage disposal, faucet, and glass washer in 2 hours.

Sean was awesome! Our hot water heater went out on the Saturday and he was the only company that…read moreanswered the phone. He was able to help me try and trouble shoot over the phone and diagnose and let me know I most likely needed to change out my 20 year old water heaters. He was able to move some clients around his schedule and got us in on Monday! He was very professional, knowledgeable and friendly. He was also very thorough and pointed out various things to me that I needed to understand. He also was very honest and let me know that my pressure was off and that the city would actually fix it for free because of what part of the meter it was located on. Other plumbers could've taken advantage of me and charged me to replace that but he did not. I definitely recommend him and will use him again! He was also reasonably priced! It's great to know that someone actually is still honest in this day and age.

Sean from Imagine Plumbing did a wonderful job. He was honest and practical about what needed to…read morebe done. He communicated well about timeline. He he was thoughtful about our home and cleaned everything up well after the job. Plus he had everything paperless, which was a big plus! Thank you for your work!

Good work the last two jobs went well fair priced and able to tackle on my different jobs will be…read moreusing them in the future.

Always responsive, knowledgeable, efficient. All my plumbing needs from installing toilets,…read moredishwashers, water heaters have been done by them. Highly recommend! Great team.

Quick to respond and professional. I definitely recommemend Matthew! From 1st contact to job…read morecompletion within 24 hours.

Easy and seamless. They text me each year with a date and I leave the stickers for them. Thank you!read more

Great experience with John. We were able to schedule him to come out the next morning to replace…read moreour outdoor faucet, and he arrived right on time. Our home is over 30 years old, and John was clearly experienced -- he explained what could potentially be behind the wall and what needed to be done. We had originally planned on a ball valve faucet, but John explained that it wouldn't hold up well in freezing weather and wouldn't be up to code if we ever decide to sell the house. He suggested a better alternative and had the part on hand, so there was no delay. I learned a lot from John throughout the process. His communication was great, and his pricing was very competitive. Highly recommend!

Fast response, then completed high quality work at a very fair price. Replaced an outer water…read morefaucet. Would definitely contact again when we have other plumbing needs.

John is extremely knowledgeable, communicative, and willing to research the unknowns on a project.read more

Great experience with Fusion plumbing. Reasonably priced, quick response and scheduling. They…read morehelped us with more urgent problems related to master bath shower and toilet. We have scheduled them for additional work helping to address some items identified during our home inspection.

Brenden was awesome! He came out early in the morning and was very helpful and friendly. After…read morelooking at my unit and listening to my explanation, he determined that my water heater would most likely need to be replaced. He also listened to my warranty situation with my particular unit and price break down if I were to go with another plumber qualified for the warranty service. I appreciated that he was upfront with me about everything and never tried to push me into replacing it through his company. He was very honest about what their price would be compared to going through my warranty and what if he would do if he were in my situation. I am extremely grateful for the honest work that this company does.

This company is going to break your bank. I hired them in August 2025 for air conditioner service…read more The technician said my unit was leaking Freon and too dirty to clean. He said ge would not service it because it will only make it a couple of weeks. They charged me $89 anyways. I called and got a refund since they refused to service it. Nice that they refunded money for service they never performed. They gave me an estimate of over 10k to replace it. I called clean air act. They serviced it up and said it's still has a lot of life left. Now 2026 Chris is texting me wanting to service it on a special of $49. Why? So they can refuse to service it again? They only want to replace units not service them. Here is a picture how they left it last summer. Refused to clean it too. It is still running strong.

I had a very good experience with ProDrain. Journeyman plumber Chris Benson diagnosed and fixed…read moresome long term issues that no one else had been able to identify. Chris was knowledgeable, patient and kind. He took the time to explain everything clearly. I also worked with rooter technician Joshua Valdez who removed all the existing clogs in my drainage pipes. He did an excellent job while being respectful of my home. I appreciate the care and attention both Chris and Joshua provided and would gladly recommend ProDrain.

Cheap prices compared to everyone else. Can normally get you seen same day. Great service techs!read more