My sister, Linda Burnette, has been at this facility for a little over a year now since losing her…read morehusband, who was her constant caregiver and I can't say enough good things about the care she is receiving there. The staff goes above and beyond to care for the residents, are welcoming and handles everything with professionalism and care. I love when I go visit and everyone is so friendly. I can feel it in Linda's attitude. Thank you!

My aunt lived here the last two months of her life. I visited 20 plus memory care facilities this…read morepast winter. Grand Brook was one of the first and I worried my aunt needed more activity and action during the day. I went with a different place and it will be one of the biggest regrets of my entire life. I moved my aunt to Grand Brook at the end of April. I was desperate and just didn't know what to do and not wanting to make another mistake I spend half a day watching activities and lunch. I kind of just popped in after talking to Mark, who works in community relations. He invited me to come check them out. I fell in love. The people at Grand Brook really do care. The front office staff are all hands on when needed. It's what I liked best. I loved that they jumped in and helped whenever needed. I spent a lot of time there and am regretful my aunt didn't get to live long enough to take advantage of the family like feel. The facility had a home like feeling. She had a large room with roommate and there is a living room area where they gather to watch TV. The dining area is right in the kitchen so everyone can see the chef and see and smell the food being prepared. They always made sure my aunt ate something. She needed a lot of help as the days went on. She wasn't there long, but many of the staff really fell in love with my aunt. There were 36 residents, but I feel like they really give a personal touch. They of course can have staffing issues, but I never felt like it was too noticeable. The CNAs work hard and are always friendly. I realized more staff is better, because they all keep each other in check. This wasn't true at our last place. Several of the CNAs cried with me and comforted me when my aunt died. I spend the last two weeks there 12 plus hours a day and so many of the CNAs would pop in to just check on us. We had hospice, but we didn't really seem them as much. When we needed to move Mark and Karletta, the head nurse went out of the way to help me get my aunt moved over as soon as they could. I visited April 19th and my aunt was in her new home April 26th. No one in our entire 6 month journey from her fall and break of her femur helped us like Mark and Karletta. I will be forever grateful for them. I wish we had moved sooner, but I was worried about making another wrong move. My aunt was just getting settled and enjoying her time. I never worried about if she ate or did she get a snack she liked. I knew she was being well cared for at Grand Brook. The facility has 36 residents. 18 on each side. The activities are on one or the other, but the activity director always made sure everyone was involved and helped people back and forth. I liked if my aunt had made friends she could dine on either side. Usually my aunt was so friendly, but she was really struggling with Alzheimer's and some agitation. But as she she got comfortable she became happier. She liked having new friends. The garden and patio area outside is just amazing. They work so hard and making it beautiful! We spend some good times out there. She loved it outside and I was so happy we had that time. My only tiny complaint was the wifi issues. But I noticed my cell phone didn't really work even outside. It's kind of a weird area. My aunt didn't spend much time in her room anyway. She just liked to have her Alexa and tv hooked up and we were going to look into something, but never got that far. I always made something play and so did the CNAs and that was good enough for my aunt. She wasn't as picky about what she watched later. A lot of family and friends came to visit at the end and everyone really liked Grand Brook. My sisters were amazed how nice everyone was. The CNAs at the last place wouldn't talk to us. They also didn't talk to my aunt. But we never had that issue at Grand Brook. They treated my aunt like a person. They treated us like family. I would never hesitate to have a family member live at Grand Brook.

The absolute best Physical Therapy Team that I have ever had. Knowledgeable PT team members, caring…read morestaff and a modern, sweaky clean facility make Spring Mill Meadows a win-win-win for me.

From the owner: Caring People Make the Difference…read more Caring people make the difference at Spring Mill Meadows. You can feel it the minute you walk into our community and meet our staff. They are experts at senior healthcare who are not just doing a job, but following a calling. They are here to help you and your family find answers, solutions and peace of mind. In fact, they become an extension of your family.We are conveniently located on the north side of Indianapolis, just minutes from downtown. Spring Mill Meadows is close to emergency healthcare and full-service hospitals, with easy access to I-465, shopping centers and restaurants.Call and ask for a member of our marketing team for more information or stop by and visit. We look forward to serving you!

This place does not have empathy for its clients. Their memory care is awful. Please do not leave…read moreyour loved ones there. They promise you the world until you sign on the dotter line. Then everything changes. Many of the workers are very nice, but management is very treacherous. The nursing staff is inept and often negligent.

I'm the Community Relations Manager at Willow Lake Place and have been here just over 3 months…read more While I've enjoyed professional success for over two decades in other industries I needed more service and giving in my life and an opportunity at Willow Lake Place found me at just the right time. Serving the families and residents in our community has made a profound impact on my life in the short period of time I've been here and allowed me to use the skills I've earned over my career in new and amazing ways. The entire leadership team at Willow Lake Place is new to this community and each and every individual brings such an amazing set of not just professional skills to the team, but a wonderful collaboration of drive for success and genuine desire to make our community an amazing place for our residents to live and thrive. I have seen bad reviews and listened to frustrations from the past at this community but I can't speak to what did or didn't drive those experiences. What I can speak to is what I see every day when I come to work at Willow Lake Place: - I collaborate with our interim Executive Director (ED) as she works so very hard to keep a keen eye on where improvements can be made. She listens to all concerns, managing expeditiously if action needs to be taken and truly drives for excellence, ensuring if/when she hands over the reins to a new ED, that transition flows seamlessly. - I smile watching our Life Enrichment Coordinator (LEC/Activities), hugging and laughing with our amazing residents as she engages with them in activities she's worked hard to ensure the success of. - It's thrilling every time I get to watch Charles our Memory Care LEC have success getting residents to rock out with him as he gets his groove on to the music they have listened to and loved throughout their lives. - It's a daily challenge to tie down Renita, our Care Service Manager (CSM/Director of Nursing) so I can get her to assist me with new potential residents because she's so busy ensuring the level of care for our current residents is paramount. It's inspiring to witness her knowledge in nursing and how she commands excellence for those caring for and supporting our resident's needs. - I've gained weight already because Brandy, our Director of Dining Services (Chef/Dietary) has a love of baking and making delicious meals she has her team prepare extra of so the staff can taste and provide feedback on, to ensure our residents are being fed well and enjoy the meals she takes ownership of. - I've been humbled watching our nurses lovingly monitor, comfort and calm a beloved resident having a health crisis, acting with amazing precision in engaging protocol to expedite receipt of care and ensure the best possible outcome for someone who is not just a resident, but a friend that we have watched thrive, care about and have the pleasure to serve. These are the things I can attest to seeing and experiencing every day I am blessed to come to work at Willow Lake Place. I see from my team members and personally behave in a manner that I have desired and want for my own elderly family members. This is what I can share about what happens within this beautiful brick home that houses, assists and serves the most amazing people I get to laugh with, dance with, listen to, cry for and serve on a daily basis. If this is what you desire for your family member then I can say with confidence that is what you'll find at Willow Lake Place. We do realize excellence is always a work in progress, but you couldn't find a group of people more dedicated to doing whatever it takes to help our friends, neighbors and their families thrive and enjoy the life they're living while in our care.

My mother was at this facility for 5 years until she moved 2 weeks ago. The current owners bought…read morethe facility in November 2024 and sadly the place is almost unrecognizable. The Executive Director who had been there for 5+ years and who really made it the Caring Place it USED TO BE was fired in January. The chef who was lovely and very talented left as well. The food quality plummeted, the public hallway lighting was dimmed, the staff is no longer acquainted with the residents, the activities diminished, the laundry is lost or forgotten on a regular basis, housekeeping is hit or miss. Local management has no authority and every question or request is met with, "I can't answer that. I'll have to get with corporate." The answers never come. Rent for Mom's last month's stay was paid by ACH in May as normal and then taken from her account AGAIN in June. This was an obvious error, but I fought for 10 days with local and regional management to have the charges reversed. They refused. I finally was able to reverse the charge thru the bank. DO NOT TRUST YOUR LOVED ONES TO GRAND VICTORIAN OF ZIONSVILLE.

New management company started Oct 1, 2024. Turned over management team (Community Director,…read moreDirector of Nursing, and other key positions) in January 2025. As such, the jury is out on whether these changes will be positive.

If I'm being honest, there's little I fear more than ending up in some type of facility-based…read moresetting as I get older. I dread the thought. However, as a person with a disability whose last family member only recently passed away I'm aware that at some point I may need another level of care and support. Marquette, a Life Plan retirement community, is one of Central Indiana's better options. I've experienced Marquette in a multitude of ways - from visits to chaplaincy to friends who have lived (and continue to live) here to my own experiences. Marquette is located on Indy's northwest side. It's on a 47-acre wooded campus that offers independent living, assisted living, a health campus, short-term rehab, and memory care. They're getting ready to create a new area called "The Commons" to create a pickleball area (I really need to try that sometime), a lounge, a grilling area and more. As you enter Marquette (which used to be known as both Marquette Manor and Marquette Senior Living), you pass through a monitored gate entrance. I believe it's 24/7 and I've never been here when someone wasn't present. It helps to know the names of the different areas as signage is really geared more toward community than commercial. The different areas are clearly defined. This is a wooded setting with trails, a small lake, and an abundance of parking (though I'll say one deficit is that finding accessible parking if you're not a resident is difficult at times). Services include transportation (shopping, medical, events/outings), valet parking, bi-weekly housekeeping and weekly flat linen, healthcare at the on-campus Lynne O'Day Clinic, maintenance, lawn care, snow removal, emergency call systems, pendants w/GPS tracking, expanded basic cable/internet, all utilities (except phone), and free wifi throughout campus. Assistance in living is extra. Amenities include a variety of dining options in pretty amazing settings. This is a "facility," yet so often I'm amazed at what they've done to make it not feel like one. There's a more formal dining room, casual grill, outdoor dining area, and even a "Township Tavern." Marquette has an athletic center run by the National Institute of Fitness and Sports. There are wellness programs run by two full-time, on-site personal trainers. There's a performing arts center, on-campus BMO Harris banking, a massage studio, guest suites for visitors (and private dining room areas), a woodworking shop, a business center, a chapel (that accommodates different faiths), walking/biking trails, a gift shop, and Marquette is pet friendly (small pets). Marquette, of course, has all the usual stuff - library, billiards, patio space, gardens. I've never had a bad experience here. Employees are well dressed, friendly, helpful, and discreet with personal assistance. They are protective of residents, however, it feels like almost "Disney" in a way. It's like friendly yet very definite. I've gotten the feeling more than once that these employees would kick your a** if you tried to hurt one of their residents. The front desk people are helpful and knowledgeable. The website features a wealth of knowledge about community including strong knowledge about costs (Yes, it's expensive. Every retirement community is but I love that they're open about this kind of information). There are very few retirement settings where I think "I could live here," but Marquette is definitely one where I think "I could live here." I dread the day when I may actually need more help, but if I reach that point I sure hope I can find a place like Marquette to live.

Marquette rehab has excellent front line care but poor medical management for patients who do not…read morehave their own primary care physicians.

Heart to Serve Home Care truly lives up to its name! They cared for my dad like family.Every…read morecaregiver was kind, patient, and deeply compassionate.Their support gave us comfort and confidence every single day. We're so thankful for the love they showed our family.

From the owner: At Heart To Serve Home Care, we pride ourselves on service of excellence. Building trust,…read morenurturing connections, and treating you and your loved ones like family. We understand that every individual has unique needs and we’re here to provide the support, respect and personalized attention you deserve. Whether it’s assisting with daily activities or offering companionship, we’re committed to helping you and your loved ones feel safe, comfortable and cared for while maintaining your dignity. Heart To Serve is founded by a nurse with over 20 years experience caring for others. At Heart to Serve, care isn’t just our job, it’s our passion.