My husband and I have been actively looking for a smaller home since our oldest moved out and we no…read morelonger need a large one. We have excellent credit, steady income, and meet all the requirements that property managers typically look for. We found a beautiful townhome in Huntington Beach on Zillow and reached out to West Point Properties multiple times with no response. My husband eventually found the cell phone number of the person showing the property, Laura, and texted her several times. Again no response. It was only after calling the property manager, John, who sounded irritated with Laura's lack of follow up, that she finally replied, but only to me and not to my husband. When we arrived for the showing she was late. From across the courtyard the first words we heard were "are you waiting for me." There was no introduction or professionalism. She quickly unlocked the door and then stood outside the entire time while we toured. She never engaged with us, asked if we had questions, or showed any interest. It was very clear she did not want to be there. Afterwards I sent her a thank you email hoping to brighten her day. She never replied. I followed up a few days later and finally got a short "I'll find out tomorrow" response. After another email I was told someone else had been approved. The entire experience was off putting and disappointing. We will not be looking for a new place through this property management company again.

I really enjoy where I live. I have been living here for 4 years and the property management at…read moreWest Point have been helpful & kind. Jana & Heather always answer and or return my call right away. I feel like they do their best to keep the peace & make everyone happy. It's not easy to try to fix everyone's complaint, but they always move quickly & try their best. 99.9% neighbors are so kind and some have been living here over 15 years, it's definitely like family. Everyone says good morning, checks in with one another, and we even exchange dog treats & snacks. Besides all the dogs protecting us from the occasional Amazon guys with their barks, it's really quiet and peaceful. I will be really sad when the time comes to move on from this place. Thanks West Point & Owner! :)

I rented a condo for 4 1/2 years with Monticello Property Management. Any issue that came up was…read moredealt with and fixed within a day.The handyman was personable and careful not to make a mess. Gillian was always available to handle any request and lease extension and make living there easy. Won't hesitate to rent from Monticello Property Management again if the need arises. Brian B.

I had never worked at the property management company until I moved to Newport Beach. I have to…read moresay it was very nice to have a support system. Everything is streamlined in a portal making service calls, questions and inquiries, all very easy. Everything was dealt with in a timely fashion, service calls were answered the day of, and sometimes even performed the day of! In the past, I had dealt with private owners and it would take days to weeks to get things done... I truly believe that these guys work very hard as they are very busy, but still managed to find the time to help whenever I needed! I do not write reviews.EVER. But I thought that it would be nice to say something. Good about these hard-working people that made my life over the last nine years easier. Thank you, Monticello property management company. I will continue to refer people your way!

Extremely happy with Mrs. Garcia's work. She's been patient, transparent, and consistently helpful…read morewith all of our requests.

Wow, major shout out goes to Marcia at accounts department and all the staff, especially on the…read morephones. I called close to their closing time, but they were so swift to find my archived records proving that I do indeed pay for my current carport at a property that is now under different management. Major kudos and props! Marcia and staff deserve a raise! Thank you for saving a previous tenant several gray hairs!

Beach Cities has provided excellent and professional service for me for over 10 years…read more They are attentative and considerate of owners interests. I highly recommend Beach Cities.

I have rented a Beach Cities property for 9 years. I enjoy the ease of payment through their…read moreportal. Aliana is especially attentive with providing information about maintenance happening at the building. She was quick to set up a service call when I needed one. I would recommend checking the Beach Cities Management portal is looking for an apartment or home.

We have had a terrible experience with the owner of 16081…read moreMalaga Lane. The owner took an entire year to fix rotten wood underneath kitchen sink and broken mirrors, and screens and our electrical in hallway is still not working. When our lease was over he raised our rent by $200 to cover the costs of repairing what was damaged before we moved here. We have also had 2 mice and roaches. I should have known trouble awaited us here when the owner refused to sign our walk through of the apartment after we moved here RENTERS BEWARE!!

My family has been living in one of their properties for the last 4 years and I have to commend…read moreDreyer's on their great customer service. They do everything they can to treat tenants well, properties get updated based on owner budgets and repairs are done in a timely manner. I would recommend this property management company to my friends and family.

A professional team to handle your rental property needs…read more Worked with APG for about 2 yrs and am so happy to have found them. Very good at clear communications across each step from prepping a property, finding tenants, to signing a lease and monthly maintenance. The team is friendly and very knowledgeable.

We have been renting through APG Properties since June 1, 2021, for our home in Buena Park, CA, and…read moreour experience has been wonderful. Their team has always been professional, responsive, and quick to handle any maintenance requests or concerns that come up. What truly stands out is their patience and understanding. Life has handed our family a few sour lemons over the years, and APG Properties has always treated us with kindness, compassion, and respect during difficult times. It's rare to find a property management company that genuinely cares about their tenants the way they do. We truly appreciate their communication, fast response times, and the way they make renting feel less stressful. We are grateful to have had such a positive experience over the years and would highly recommend APG Properties to anyone looking for a reliable and caring property management company.

Very helpful and professional. When anything need to be addressed they take care of it.read more

I have personally been working with Gerard Properties for 25 years. They are always very…read moreprofessional and easy to work with. Scott is amazing!

I've been a tenant in one of AllView's properties for around three years, and the property managers…read moreand landlords, Mark & Andy, and Michelle & Marshall, have been wonderful. Their response times to maintenance requests and overall customer service have always been excellent. After several stable years, we recently experienced a number of condo issues following the rainy season. Every issue was handled compassionately and as promptly as possible. After submitting multiple maintenance requests (right before the end of business hours), we were contacted the same day and again the following day to schedule repairs. Since then, they've arranged for construction workers to repair a leak in the staircase ceiling, ant control services, a termite inspection for worn wood in our garage, and are currently scheduling the replacement of an outdated dishwasher with a brand-new one. Not only that, but every contractor they've sent for repairs in our condo have been very considerate and professional. When working on our roof, the crew explained the whole process beforehand, sealed off our entire staircase, and answered questions even on their breaks (not to mention they were understanding and warm towards my very confused ESA dog). The ant/pest control worker shared he's personally sprayed the landlord's home in the past, which gave me great peace of mind knowing that AllView only hires people they trust to work on the properties they themselves habituate. The termite inspection was quick and efficient. I appreciated the worker's professionalism as I noticed he immediately covered his shoes with plastic before entering to avoid tracking in mud or chemicals, which was thorough and kind of him. The two property managers who have stood out most during my time here, Andy and Mark, have always maintained clear and consistent communication regarding concerns, scheduling, and next steps, especially now as we move forward with termite treatment in the garage and the dishwasher replacement. I'd also like to add for any prospective renters: although our unit is under rent control, the landlords have always chosen minimal increases rather than the maximum allowed at lease renewal. In other words, these are genuinely good people. If you respect and take care of their property, they will absolutely take care of you.

This is not for WORKING PROFESSIONALS!! You will be…read moremiserable in their properties. NOT SAFE, NOT PROFESSIONAL, AND NOT WORTH THE RISK I truly tried everything to resolve the issues I experienced with this property, but the management company refused to take responsibility for extremely serious safety problems. From the first day, my apartment had plumbing issues and a strong odor. I emailed repeatedly, but no one ever came to inspect. eventually contacted the gas company, and they found an active gas leak coming from the stove--a stove owned and maintained by the complex. I had been unknowingly exposed for weeks. The storage area directly beneath my anartmant apartment was packed floor-to-ceiling with hazardous chemicals, paint buckets, clutter, and materials, which only worsened the smell. Even with photos and written complaints, management did nothing. (Attached pictures) Despite the uninhabitable conditions and their negligence, they kept my deposit and even sent me to collections. I filed a BBB complaint and attempted to work out a solution multiple times, but they refused to act responsibly. I'm now considering small claims court for personal injury related to the prolonged gas exposure. I also want the property owners, Linda and James Reitch, to know how poorly their management company is representing and maintaining their property. I will be forwarding all documentation to their Trustee through proper channels. To make matters worse, the application process was extremely intrusive. I have a high credit score and a stable job, yet they demanded a very high deposit AND required third-party access to my bank account. With such strict requirements before move-in, l expected much better safety, maintenance, and professionalism afterward. Based on my experience, I cannot recommend living in any property managed by this company" Daniel, I am responding with documented facts and dates. I moved in the first week of August. From the start, the bathtub had issues that worsened quickly and became unusable. I submitted a formal work order on August 30, only weeks after moving in. On September 13, I emailed and submitted a work order reporting persistent fumes/odors in the unit. No one was sent to inspect. After continued inaction, I contacted SoCalGas myself on September 25 because the odor persisted. They confirmed and repaired an active gas leak from the stove, which is owned and maintained by the property. While it was fixed the same day once SoCalGas was involved, this occurred only because I escalated it after management failed to respond. Had I not done so, I would have continued to be exposed. I was also charged for a bathroom screen that was missing at move-in. I have the original email and ticket number requesting installation. The ticket was closed without the screen ever being installed, yet your BBB response incorrectly states I owed for it. I raised safety concerns about the garage beneath my unit being used for non-residential purposes. After reporting this, tenants were informed of my complaint, which led to hostility and caused me to feel unsafe. I did not leave "simply to break a lease." I vacated due to unresolved habitability and safety issues after repeated attempts to resolve them in good faith. All of this is documented through emails, work orders, third-party findings, and video evidence. I stand by my review.