I booked this cleaning company over a week ago. I provided my zip code and my home information. I…read morebooked a house cleaning due to my daughters graduation party Saturday. It was scheduled for tomorrow at 9:30am. This woman has had my address for two days. She sent me a confirmation email today. I just got a call from her that she cannot clean my house as she does not come out this far. "I thought you were in Detroit." Obviously I am not when I gave you my address and city a week ago and I've been in constant contact with her confirming everything. Now I have to scramble to try to find someone to clean my house last minute. Thanks for nothing. "We enter the wrong address in our system".... really? Here's the screen shot of the RIGHT address.

I hired this company based on their 4 star rating. My regular company could not accommodate a…read moreSunday clean after an Vacation renter moved out. The woman answering the phone was lovely and said the charge would be 250.00 for a 2000 square foot house. The house was not very dirty at all. One girl showed up and worked for a while an hour later the second worker showed up. They must have left right after I did because I had to totally clean the house after they left. They didn't move items, they wiped around them. The floors had spots of dirt and the sink didn't look like like the touched it. Be careful about hiring this company they were not what they claimed to be.

I've worked with Danielle and her team for years…read more She is dependable and responsive. I admire her as a small business owner. Any time I've had an issue, she's been receptive to feedback and found a way to solve it. She's also just friendly and pleasant to work with. I appreciate her use of green products and our house smells great each time her team visits.

We've tried almost every cleaning service in Detroit and Green Maids is our go-to. Been working…read morewith Danielle for over a year and she is the best! She and her team offer excellent service for a fair price. Professional, friendly, thorough. Highly recommend!

The early communication was very good but I was disappointed in the results. They said a deep…read morecleaning was needed and spent extra time there. When my agent came to look at the property there were too many obvious areas not cleaned. Countertops still had obvious signs of dirt, debris on the floor and bathtub was as if untouched. The only reason I'm giving them 3 stars is they came back and made it right but a whole week later! If it where my business I would have gone out there when notified to rectify. Really disappointing with the reviews I saw and what I should have received was the same quality.

Very competent team, good communication and punctuality from start to finish. Would recommend for…read moreoffice cleaning and residence only.

Kimberly and Emma did an excellent job on the deep clean of our home. They were prompt and…read morethorough, and our home sparkled when they were done! I highly recommend Exclusive Cleaning Services.

On time, Professional and Kimberly did an excellent job…read more Will use service in future.

This is my first time ever using a cleaning service, but I couldn't be happier. Samaya and her team…read moreis extremely professional. They followed all of my requests to the letter. I came home to gleaming floors and a wonderful clean smell. Thanks, you've got a customer for life!

Note: This review has nothing to do with the quality of service as I didn't end up getting any work…read moredone. My issue with this company was their request to receive the payment upfront. I have a rental property that is being put up for sale and I wanted to have my home professionally cleaned. The home is over 1300 sq ft with 3-bedroms and 2-baths. The quote of $250 seemed like a fair price compared to other places I called. An appt was set. I notice that prior to the appt, I received an emailed invoice requesting payment. I thought I was just receiving the invoice in advance. I received yet another email the following day. I sent a text stating that if they were expecting me to pay for the service in advance, I wanted to cancel. The woman, whose name I can't recall, called me thereafter to explain. She said that they can't trust I will pay them after the work is done. I explained that the trust issue goes both ways. I can't just submit payment to someone that I've never met and be sure they will show up. After going back and forth, I told her if they called me before the work is done, I'll come to the house, check the work and then pay. She even asked me if I would sign a document on day of service stating I would pay. I had no issue with that plan. The following day, I get another email asking for the payment. The invoice specifically stated, payment required before work is done. At that point, I was confused. I figured I'd just show up to the appt the following day and if payment was required beforehand, I'd just decline and send them on their way. Out of conversation, I told my mother about the issue, and she volunteered to call them. She was told by this same woman, that if her workers didn't receive payment in advance the day of, they were instructed not to start work. So the conversation I had with her the previous day meant nothing. My mother found this woman to be rude and lacked professionalism. My mother could barely get a word in and told her she had to go and hung up. This woman called my mother back three times in a row so she could continue her rant. I was very disappointed with the turn of events. This company actually missed out on two jobs. I had another home I wanted cleaned as well. If you have no issue paying for work in advance of service, perhaps this company is for you. Not how I choose to do business...

I was calling around for cleaning services and spoke with Shannon of Brite Way Cleaning as my third…read morecall. Spoke with her over the phone, discussed all that I wanted to be cleaned and detailed (it sounded like she was taking notes), and Shannon took her time to explain to me what a move in clean was and gave me a quote of time and prices. I was very pleased with her call so I booked her services. Mind you, I had just bought my first place and it was EMPTY save for a couch, 1 armchair, and a TV stand. I was very explicit with the areas I wanted her to focus on during my call. The day came around for her to clean and my mom went over to let her into my place since I was working. She proceeded to then tell my mother that this would be a 5-6 hour job, minimum; no where near the quote of 3-4 hours I had received over the phone. She then texted me and told me it would take 6 hours. I had JUST bought my place and didn't have it in the budget for that long of cleaning. I told her to forget the blinds and only take 5 hours. I received a text when she was finished so I went over to pay her. I always feel very awkward looking things over when someone is staring at you so I didn't check out their work with Shannon and her helper present, which was my only mistake. I checked the place over after she had left and I had paid her and found some issues. I proceeded to message her about my concerns and she texted back and then called me right after her text and was quite rude over the phone with what she did do. I didn't want to argue with her so I just agreed and hung up. Two weeks later, I am now starting to move my things in to my new place and found many more issues. I had initially requested a move in clean. I told her I wanted the fridge inside and out, the stove, light fixtures, all kitchen cabinets and basement cabinets detailed. I also mentioned to her that the closests were just painted and not needing to be cleaned and the carpets did not need to be touched, no vacuuming or cleaning at all, because I was going to hire a carpet cleaner for that. As I was starting to unpack my things today, I found that the top shelf of all the kitchen cabinets, the small cabinets over the microwave, pantry, and fridge all weren't clean and still dusty. Also, on top of the fridge and underneath the fridge and stove all were still filthy. The basement cabinets and the light fixtures, which I specifically requested, weren't cleaned at all. Overall, I am extremely dissatisfied with Shannon's promise and what she delivered.

I had read the reviews for Brite Way Cleaning services. I was thrilled to hire someone based on the…read morereviews I had read. Shannon did an ok job. The problem is she was very unprofessional and didn't complete the job I paid her to do. My home is only 1640 sq feet. I keep up on cleaning but from time to time like to have someone come and do the detailed stuff and have it all done in a day. Shannon came to my home and quoted me $200, which I felt was sort of steep for what needed to be done. However, I agreed because of the reviews I had read. We set her up to arrive at 9am and she did not leave until around 5. Unfortunately, Shannon of Brite Way Cleaning Services never finished the job. I made the mistake of paying her before she completed what we agreed on. She assured me she would come back to finish my kitchen cabinets, some dusting but never did. She also left dirty rags and all my rugs outside. She didn't want to change the bedding and wasn't as clear as she felt she was in what I was paying her to do. Then not only did she not show up to finish, she sent me a text at 3am on a Sunday to tell me she wouldn't be able to finish the next day. At 3am she felt the need to let me know she was in need of rest based on her Dr's recommendations. She brings her own vacuum, which I feel is unsanitary because you do not know what is being brought in to your home, from another person she may be cleaning for. She also brings her own products and rags. So if you have any qualms you should know that. For what I paid her I feel my entire house should have been completed in the 8 hours she was here. I also fed her lunch and was as accommodating as I could be while she was working. I prep cleaned for her so it was just surface cleaning, no nicknacks, papers, all bedding removed, etc. Needless to say she never called me again to set up a later date. She didn't finish the job I paid her to do and she not did call to even apologize. Which in my opinion, she was unprofessional, unorganized and I feel overpriced for the services she provided me.

Booked carpet cleaning online, got confirmation text. Downloaded the app, was in communication with…read morethem via app. Took the morning off work for the appointment, no one showed up. After calling 4 times and messaging the app, they finally messaged back that I did not have an appointment and they are booked for the month. Was very disappointed. I called Modernistic Cleaning and they were more affordable and came out right away.

Blueface cleaning did an incredible job! I needed my place cleaned and turned over for an Airbnb…read moreguest and Taneisha did a phenomenal job. They took care in making everything clean and didn't skip out on the details. On top of that, their prices are the most fair I have come across in Detroit. I highly recommend using them!

In the beginning, everything seemed great. However, communication progressively got worse over…read moretime. The crew was running late without notice, calls went unanswered, and the company became extremely unresponsive. It's very frustrating when you arrange your entire day and plans around a confirmed appointment and can't get any updates or responses. After two bad experiences, I decided to look for a different company.

They did a wonderful job in my 2 bedroom apartment that needed a deep cleaning! Left it all…read morespotless and it was so easy to book too! Great prices and definitely worth it. Can't recommend them enough!