When my 20 year old Mendota gas fireplace insert failed, the company that had sold it to me told…read moreme that parts were no longer available and I needed a $7,000 replacement. I then found John through recommendations, and told him the symptoms. He had someone here one week later who knew exactly what the problem was and had the replacement parts with him. Alex knew exactly what the problem was and fixed it within one hour, cleaned up the mess from 20 years use and it works like new. The cost was around seven hundred as opposed to the seven thousand that a new one would've cost. A wonderful operation and I am thrilled with the result.

John Devito should have 100 stars for a rating. Not only do they provide exemplary service ..2…read moreyears after my service, I was having an issue with my fireplace. John contacted me first thing in the morning with an explanation what was going on with my fireplace, and no need for a service call. Not only are the prompt, & reliable but it is a pleasure doing business with. Thank you John! Jill Corwin

I never received an email and I've been waiting!!!! Regardless, you can't return any of my numerous…read morephone calls?????????? How about referring me to someone who could help?????

Show up On time. Pilot replaced and cleaned up the burner. Very professional. They left the…read moreplace clean.

Duran Chimney fixed my damper with a new, more energy efficient model. The quote was fair, and the…read moreowner is a super nice guy. I feel like this is a great business to work with if you need help for your chimney; good work!

Duran provided prompt and professional service with no weird ludicrous upselling. I will use them…read moreagain next year, no question.

Customer service is the worst No personality…read more Couldn't be bothered to help Walked out and will find another dealer

My fireplace insert has never worked properly and I hv a terrible downdraft which causes my house…read moreto stay cold. It's been an ongoing problem. Hearthwork s didn't help at all.

My husband and I live in NH and we have purchased two Mendota gas fireplaces from Chelmsford…read moreFireplace Center. The sales department was very helpful however the service department is unable to service NH fireplaces. The service department is not able to answer calls so you do have to wait for a return call. I had called and had to wait days only to hear that they never got my message. I did call the owner, Corey, who called me back and heard my concerns around the service department communication. I will say that every person that CFC has been sent to my house was courteous and knowledgeable however getting in touch with them to schedule a visit was more effort than expected.

Terrible customer service. I called to ask about a fireplace for our porch. I was given a number to…read morecontact their estimator/installer - made the call and was told to text. Sent the text and never got a response. Waited three days, followed up and was told "on the way now". No showed. Waited two weeks and called the shop again, only to be placed on hold, and then told to call a different estimator/installer. They won't even schedule for you. Sales office showed zero desire to even attempt to make a sale. What's worse, the person on the phone didn't care that I had been ghosted by the very person they asked me contact to schedule. If you are looking for a business that actually wants to provide the service you need, this is not the place.

Pretty much everything went real well. Our gas insert works great. You were very impressed at how…read morewell you coordinate all the different parties that are needed to get a gas in it installed when we had questions. Our questions were answered promptly whenever we reached out the response was always almost immediate. I would highly recommend fire element along with architectural fireplaces. And also your plumbing company, CRN was great. Thanks again, Brad and Noreen Gilliss.

The manager, Greg, was great! I found him polite, clear and responsive- and prompt in his…read morecommunication when answering my many inquiries while we narrowed down our choice. Ultimately, we chose the Escape 35. It's beautiful and toasty. We used our own contractors for gas lines and electric which was the only glitch in the process, but I worked through it and we love our new insert.

I booked an appointment about a month ago and wasn't sure what to expect since it was my first time…read moreworking with Caliber Chimney, and let me tell you I was more than impressed with the professionalism and quality of work with Travis. I called in for a new pellet stove install along with new heating flue liner and I couldn't be happier. The value for this quality of work is priceless. Thank you, Caliber!

The service was excellent and the technician polite, knowledgeable and efficient. My only surprise…read morewas not realizing the cost involved. I do however feel better knowing everything was addressed.

Great service from Sweepnman, we had used two different chimney cleaners the last 2 years, because…read morethey were on the cheap side. I've decided that there are things worth spending more on, such as a well swept chimney that prevents fire and loss of house and life and limb. (Things not worth it in case you were wondering: burgers over 11 dollars, beer more than 6 dollars, tacos not from taco bell, you get the gist) Anyway we we were not happy with the people who swept our chimney the last few years so we decided to go with Sweepnman because of their 5 star reviews, even though it was a little more money by about 50 dollars for a sweep. Well worth it! Eric (I'm pretty sure) and Tim came out today between the window of 11-1 they showed up at 11:20, were polite, thorough, clean, and nice people. They did a thorough job of cleaning, explained a few things to us and were comfortable people to have in your house. I will definitely go with sweepnman again for future cleanings, well worth the money and a great business

Very expensive. 2 very young kids showed up to sweep my stove liner. Then one says that I should do…read morethe boiler flue as well. I considered it thinking he already looked at it. When he looked at it, he said "oh no, can't touch that". Meaning, he was ready to upsell me before he even looked at it. This company has nice shiny red trucks. Who do you think pays for them? Watch the upsell and get multiple quotes.