I have been using Key for many years. I bought a new Lincoln LSC from them in 85, 60K miles later…read moreit started acting up. Was at many places and Ford/Lincoln told me I had engine blow-by and told me the car was junk. Stumbled upon Key's repair service when a guy named Jim Jimmerson started working there. He took my car for a 5 minute ride and told me it was a $40 sensor. Air Intake?? Anyway, problem fixed and I drove my beautiful LSC for 13 more years. Love love them all. Todd, Dana and Jim. They won't screw you on repairs!!! I did sell my LSC to a guy who gave it to his teenage son.........I missed the memorial service!!!!

My car had been to many garages trying to solve my problem, hesitation..transmission shifting…read morewildly. Then I took my car to the service department. at Key. Jim took his time to research the problem. The fuel injectors..were worn.. my car has 189,000 miles on it. But now my car runs great. Thanks Jim for fixing my problem.

Took my car into get a routine oil change. They kept it for 3 days then called me and told me I had…read more$8200.00 worth of repairs that will be filed through my warranty. Now I work from her so I rarely move my car. Except for the weekends. The told me it will be done in a few days and kept my car for 4 weeks. Went to pick my car up stepped in my car airbag error light was on. Went back into the Volkswagen to let them know that was not on when I dropped off my car 4 weeks ago. They then told me that was om when the pulled my car in to check for repairs. Which they never mentioned this to me when they gave me the list of $8200.00 in repairs. They told me over and over this was done by me and was already on and I repeatedly told them it was not. They refused to fix it and my car left in worse condition then when I dropped it off.

This dealership is outstanding!! I went to an auto parts store to get a battery for my Volkswagen…read morePassat, and found out that a Volkswagen dealership had to do the work. I walked right in the staff is very professional, and polite. They got me in and changed the battery for cheaper than what it was at the parts store. And they also washed my car. I highly recommend this business

This was the most kindest wonderful establishment I've ever seen they had a wonderful kid and so…read morenice my car was fixed and cleaned so fast and I think I will be coming back this was a wonderful experience and the lady at the desk was super nice make sure to come here

NO CUSTOMER LOYALTY AT HILLCREST VW ! I made an 8AM…read moreappointment two weeks in advance for the first service call on my 47K SUV. Work to be done was Inspection, Emissions, oil change and software update. A two hour job by my estimate. At Noon my SUV still wasn't pulled in the garage! Work was finally finished at 2:45PM. The bill was $185. They charged $90 for an oil change which was supposed to be free. $10 to rotate my tires which they had pull off anyway for the inspection! $80 for inspection and emission on a vehicle with 4300 miles! In Pa. vehicles with under 5500 miles are EXEMPT for emission and you only pay for the sticker. These people clearly are not interested in earning any repeat business, My suggestion is to steer clear! I love my SUV by will take ie elsewhere in the future for service!

Hillcrest has been trying to fix my car for over 2 years to the point that I purchased a second…read moreextended warranty from Hillcrest since my first warranty was expiring. The latest debacle goes like this....I had the same problem of my 2009 VW Eos dropping to 20 MPH while the RPMs go high which was the same problem that I had for over 2 years. I dropped my car off and 2 days later got a call saying that they got a code and that I need a new transmission and it will be $5,000. I said what about my extended warranty and he asked if I had it on file which I reminded him that they sold it to me. He told me that the warranty company would need to come out and validate and it should be covered. Well this is where things went south. When the warranty company came out Hillcrest had cleared the code before they got there and the warranty company drove the car and said that they couldn't validate anything was wrong. Hillcrest told me to come get my car and wait for the code to come back on. Hillcrest had cleared the code so they wouldn't be caught in a lie that I didn't need a new transmission. Then when I went to pick up my car they wanted to charge me $100 and when I asked for what they said for diagnostics. I told them that I wasn't paying it since it was their fault the warranty company wouldn't pay. The owner of Hillcrest came over and told me that he wouldn't charge me but I was to NEVER step foot in his dealership again for service or repairs. I have had 3 different mechanics confirm that there is no code that says you need a new transmission. One of those mechanics who said there is no such code was a VW certified mechanic from a different dealership. The code was P2711 that I saw on the paperwork. I have never been treated so poorly by any business in my life. Hillcrest was paid over $6,000 over the years that they were TRYING to fix it. I want to share this in order to help someone else from being ripped off like I almost was.

These people are terrible. My 95 year old mother bought two cars from these ripoff artists and she…read morehas me take the car back for maintenance. No matter what you go in for they charge $1,000. No matter what they do these ripoff artists jack up the maintenance to charge you $1,000. They put 4 new tires on and the junk tires leaked from the first day they put them on. Took the car back yesterday and they told me they weren't leaking. I went out this morning and two of the tires had gone from 35 psi to 14 psi overnight. Complete ripoff. They continue to deny the tires are leaking. Total ripoff artists. DO NOT GO HERE TO BUY A CAR OR FOR MAINTENANCE. Ripoff artists

Great Service Department Staff! They were very helpful and led me in the right direction when…read morefixing my Vehicle. I'm in from out of town visiting for the Holidays and very happy with the department!

Car dealership...that's it, seemed to have some cool cars, but no deals…read more But seemed like nice stuff The 12 Air aluminum corvette is killer

NEVER buy a car online from any dealer or private party & have it shipped to you. It might be a…read morelemon with all kinds of engine, tranny and suspension problems that will cost thousands to repair. Always inspect the car in person & open the radiator to make sure there is no oil mixed with the coolant. Check ground under car for any sign of oil/fluid stains. The car I bought from this dealership came with a blown head gasket, and suspension and exhaust issues that cost me around $10,000 to repair. Buyer beware.

Horrible lot. The manager is unprofessional, rude, arrogant, etc. The salesman are nice, but can't…read morework with a jerk. Don't ever buy a car from this place.

They're just another a-typical slime-ball run used car lot…read more They gave me an offer on a car yesterday, then it magically sold after I left the lot (after closing time), when I said I would accept the offer today. There was ONE person browsing the lot when I left, it was after 5PM, and they close at 5PM. I had a friend of mine who lives up the road in Creighton, drive by and take a look, it was still there at about 1pm. I called at 1230, when I was told it sold. So, you're dealing with typical used car lot liars if you deal with these people. They don't stand by their offers. Sure, I countered at $100 lower, because it needs $600 worth of repairs, the car was hit, and the headlamp assembly gets moisture in it; and rear brakes. But in the end, I accepted the offer I was given, and the car magically gets sold, but it's still there and the ad it still up.