On my first trip to CBC Foot Products it was solely for the purposes of potentially buying some new…read moreorthotics, seeing what they had and if it would work. My initial orthotics were purchased many years prior from Dr. Joseph, a licensed Podiatrist . I had worn his orthotics for many years to places like Everest, the summit of Kilimanjaro, Patagonia, etc. and never a problem. They were properly fitted which is essential providing excellent support and aligned with my foot perfectly. However, they were old and and Dr. Joseph had retired.
Upon my first visit to CBC Foot Products I was told by Richard a salesperson and later by the owner Lance Colins that fitting would not be problem as they guaranteed the product and workmanship. I should have had a tape recorder. I ended up purchasing two pairs of orthotics for a cost of $800.00 and a Lift Chair for another $800.00 for a grand total of $1600.00.
My next visit was to pick up my brand new custom fitted Orthotics and I was looking forward to it but that was short lived. Yes, they looked pretty, nice and shiny but once inserted into my shoe it was visibly obvious my foot was not going to fit into my shoe with the orthotics there. Lance immediately piped up and remarked " your shoe is too small " . That was a First ! I have never ever heard that before and I have worn size 8D shoes for 30+ years and probably have 40 pairs of shoes including dress, runners, casual, work, sandals, etc. and they are all size 8. All of a sudden this "professional " is suggesting my shoes are too small or in contrast that my foot had grown. One cannot buy moments like this ! Lance had no reasonable explanation and I was getting frustrated by his lack of suggestions or attempts at explanation ( and I paid $800.00 for this )
Needless to say, I walked out of there in discomfort with the laces loosely tied on my Merrell all weather shoes with his words ringing in my ear, "wear them for a while and see how they fit ". I did wear them for several extremely uncomfortable weeks and was back within the month where good ole Lance, the professional who after a brief discussion took the orthotics promptly into the warehouse and I could hear immediately the sound of a sander or grinder being used for fine tuning / technical adjustments. Upon his return Lance advised me that this should be better as he had shaved off some of the base of the orthotic to make it slightly less bulky. It wasn't even close !
By this time I knew I was in trouble but I had paid $800.00 for these " professionally designed " orthotics and I was going to wear them even if it killed me and they almost did. I wore them for several months and they never once felt comfortable in any of my shoes and I tried a lot of different shoes . Further, it got to the point that my toes started changing color due to the cramped condition of my feet and I felt that losing both nails on my large toes was inevitable. I should add during this period I has been in to see both Lance and Richard and neither one of them had a solution to my problem. You would think with all their so called expertise, professional education, trained Plethorist ? experience, etc. they would be able to assess the problem and come up with a solution. Did Not Happen !
On July 28th, 2020 at approximately 3:30 on a sunny afternoon I decided to visit my good ole buddy Lance and his partner/successor/protégé Richard and ask for my money back. The orthotics had never fit since Day 1 and in spite of my many visits and even purchasing size 8-1/2 shoes , they were never comfortable and AWAYS caused me pain. I should add the pain was not localized to my foot either. Everything is connected as you know so in time the pain in my foot began to migrate up my leg to my ankle, shin, calf, thigh, etc. yes, and it only cost $800.00. Wow, what a deal !!!
So Lance was in ( did not see Richard ) and he seemed to recognize me and I politely and slowly went through the chronology from date of purchase touching upon my many visits to his shop and concluding with, " Lance , I have tried over many, many months of pain but these orthotics do not fit and have never fit . I would like to have my money back ". Lance, the one that runs the deal, the so called expert, the Plethorist ??, the salesman who is so sensitive to the needs of the customer, the " professional " promptly said , " that's never going to happen".
I was expecting more than a 5 word bark. So I am out $800.00 I showed my Podiatrist good ole Lance's orthotics during my first appointment for his comments and he politely said, " we don't sell door stops around here ".I showed my Podiatrist good ole Lance's orthotics during my first appointment for his comments and he politely said, " we don't sell door stops around here ".Contact me if you need some $800.00 door stops or just buy direct.
Contact me if you need some $800.00 door stops or just buy direct CBC Foot Products .
Ask for Lance and be treated like dirt !
