This office is all about money, not compassion, empathy or patient care…read more The reason I say that is, I called this morning to readjust my physical therapy schedule and they said there would be a charge because I'm missing today's appointment which I have scheduled out through September. I explained my daughter is having an emergency tonsillectomy surgery this morning @ physicians regional Hospital because her throat is bleeding and she couldn't breathe Tina the horrible front office staff person just argued with me and told me that's their policy. even after knowing it was an emergency tonsillectomy, her position remained the same. In addition i reminded her I had been a shoulder surgery patient of Dr. Guerra's - she just raised her voice and said that's policy Then I called upstairs and Tia gave me the same nonsense Good doctors, horrible staff

I had a shoulder replacement done by the dr, I remember the initial appointment went well. I…read more Had severe arthritis that would not allow me to raise my arm over my head. The one question he asked me was what did I want to achieve from the surgery. wow i was sold. I told him I would love to be able to play catch with my grandchildren. the doctor assured me this would be the result.To date I am unable to pick up and throw a ping pong ball more then a couple of feet without excruciating pain. After a year of therapy and visitations he recommended more cortisone treatment. A year of therapy and over $100000 in charges I get to watch my grandchildren play catch with my neighbors

This office is all about money, not compassion, empathy or patient care…read more The reason I say that is, I called this morning to readjust my physical therapy schedule and they said there would be a charge because I'm missing today's appointment which I have scheduled out through September. I explained my daughter is having an emergency tonsillectomy surgery this morning @ physicians regional Hospital because her throat is bleeding and she couldn't breathe Tina the horrible front office staff person just argued with me and told me that's their policy. even after knowing it was an emergency tonsillectomy, her position remained the same. In addition i reminded her I had been a shoulder surgery patient of Dr. Guerra's - she just raised her voice and said that's policy Then I called upstairs and Tia gave me the same nonsense Good doctors, horrible staff

Went to their office 2weeks ago with a broken leg. Never heard back from them until today when I…read moregot a call from a different Dr saying they received a referral from them. they waited two weeks to send me a referral for a broken leg that needed surgery. Not even a phone call from their office.

My husband went to the Jaffe facility in Cape Coral, on DelPrado, for almost one year. He got…read moreexcellent results from a broken hip and really liked the therapists there He needs to go again for falling and balance issues. I called five times with no response, even leaving messages. This is totally unacceptable and if this is an indication of things to come, we will go somewhere else. We are very disappointed.

If zero stars were an option, that would be my rating…read more Before traveling for work, I confirmed with this office that my Low-dose naltrexone (LDN) and Lyrica could be refilled while I was away. I take it every night to support my immune system and to help reduce pain and inflammation. They assured me this would not be a problem and continued refilling it for months. Then, without any warning, they suddenly refused to refill my prescription. They are the original prescribers, and I have been taking it for years. I called on a Thursday with one week of medication remaining and did not receive a callback until Monday, when they informed me they would not authorize the refill. By that point, I had only four days of LDN left. They suggested that I find a doctor where I was staying and schedule an appointment when I returned home. This was completely unrealistic, as it is nearly impossible to obtain a same-day or next-day appointment with a new physician. I had to stop everything I was doing and treat this as an emergency. With the assistance of my pharmacy, I was able to find another practitioner on Florida's East Coast who provided an emergency prescription so I would not have to go without a medication I rely on every night to function. Communication with this office has been consistently poor, and they seem unable to retain practitioners.

Awful follow up care Got infection after knee replacement…read moreDunchis punted to nurse and pa for care who were terrible Had to have HSS in New York remove replacement and 3 months of antibiotics infusion and another artificial knee 3 surgeries

My experience with Dr. Dounchis was a 5 month nightmare. I was not told of risk factors prior to…read moresurgery, had a "spontaneous" femur fracture 7 days after surgery requiring complete revision surgery, was told that the cause of the fracture was due to my age and weight (but never told of this risk prior to surgery). In rehab, nurses, caregivers and therapists could not reach him or his office staff for follow-up instructions. I was unable to reach the office on several occasions, even when my question was urgent. My star rating would be a -2 if possible. Beware.

My first orthopedic recommended immediate surgery, Dr Rubin said, this is what happens with surgery…read moreand this happens if you wait, so surgery is postponed maybe forever, pleasant office, painless steroid shot, and a plan forward I feel good about

From the owner: Dr. Gregory Rubin, DO is a non-surgical sports medicine physician at OrthoCollier in Naples,…read moreFlorida. He is board-certified with a Certificate of Added Qualifications in Sports Medicine, earned after completing fellowship training at the University of Kentucky. Dr. Rubin specializes in non-operative orthopedics, acute sports injuries, orthobiologics, and ultrasound-guided procedures. He has served as a team physician for Florida Gulf Coast University (FGCU), the Florida Everblades, and the Collier County School District.

if i could give them a zero i would.... reckless and…read moreirresponible..... severe lower back issue...... after getting mri i call them per doctors recommendation... meet with the therapist...we talk...it's cordial then he has be do some exercises.... mind you lower back pain that radiates down your back, into your thigh, calf, foot and of course lower back is still tender.... then he has me do some exercises......the pain climbs and is getting serious......then i ask, did you read the mri report? the answer was, we don't have it! i ask if they will get it, after all it was a $4000 mri....seemed all old guys have the same problem and they are all treated the same... this was on a thursday late in the day. monday at 4:30 pm i get a nasty phone call from the office, advising i missed my appointment fot 4 pm.....and i better show up for my wednesday and friday appointment. this is all news to me, nobody set and appointment with me, everyone up front already went home when i left with the therapist on thursday..... then i ask if the got a copy of the doctors report on the mri, that was a big inconvienece for her majesty on the phone. she agreed to do it then call to set an appointment with me. never did and it's been almost weeks. needless to say, the pain and tightness is still with me, but next week i have another appointment with an office that gets a copy of the mri. as far as this place goes, i'm done with them.

After a very talented salesperson convinced me this was the answer to my arch issue, I came to my…read moresenses and realized this 3 - arch system is not the answer to my pain. $1500 BTW!! Under Florida and Federal Consumer Protection laws I should have 3 business days to cancel the contract they talked me into. I went to the store & the manager insisted he could not take them back. I insisted that he file a report with corporate. 24 hours later, they offered me a store credit (there is nothing to buy besides Brooks sneakers) minus 20% for a restocking fee. They are crooks. Well trained scam artists that take advantage of people in pain. Save your time and money and go to a Medical Professional. I am not giving up on getting a refund. If you have had the same experience file a complaint with the Better Business Bureau

Dr Wallace and his ENTIRE TEAM contributed and continues to contribute as I am healing from a…read morespiral break in my left humerus bone. So grateful for their positive, compassionate and profound heartfelt professionalism on this unexpected and challenging journey...

I have been a patient of Dr. Brian Wallace's for several years following a torn ACL repair. I…read morerecently made an appointment due to shoulder pain and decreased strength in the gym. Dr. Wallace ordered an MRI which is conveniently located in the Joint Replacement Institute practice. His staff worked with my insurance when they first denied coverage even though it was the last few days of the year and my family had more than met the deductible. The MRI was covered and revealed a 50% torn rotator cuff and Dr. Wallace suggested PRP (Plasma Rich Platelets). Blood is drawn from the patient and spun to produce PRP which contains a mixture of platelets, including cytokines and growth factors, and has anti-inflammatory properties which injected into an injury site can stimulate the healing process. I have truly been more than pleased with the results. I no longer have shoulder pain including when I lay on my side and I am working my way back up to push-ups and heavier weights in the gym. As a surgeon, Dr. Wallace looks for non-surgical remedies when they are an option. Dr. Wallace also has incredible bedside manner that make me know I have been heard and takes his time to ensure that the patient understands all pain relieving options. Dr. Wallace has empathy, knowledge and surgical skills. We are fortunate to have Joint Replacement Institute with skilled surgeons right here in Naples, Florida.