Excellent help provided today by both Dr. Hayes and Morgan Mory. Very much appreciated.

Ms. Baker, Morgan and the staff here are extremely attentive and amazing. From treatment plan to administrative support, the team has been a phenomenal partner. Highly recommendEd. read more

If I could leave zero stars, I would. My experience with Advanced Psychiatry Associates involved serious issues with billing transparency, communication, and continuity of care. I repeatedly requested that all communication be done by email due to a documented need for reduced cognitive overload ( excessive msrketing texting/ emails) Even after opting out through the technical tools available.. This was ignored, and I continued to receive repeated calls, texts, and automated messages, often multiple times in a row and outside normal hours. Even after explicit explicitly requesting in writing that I only received calls between twelve p m and five p m Billing has been especially concerning. I have not received consistent monthly statements, and when I asked directly, I was told they "don't send bills." Despite that, I received multiple "FINAL NOTICE BEFORE LEGAL ACTION" texts threatening collections. And phone calls as well. Harassing me to make a payment even though I $900 in payments within last 6 months. I have requested itemized statements several times and have not been provided with a complete record. There are also discrepancies between appointment records and charges. I am currently verifying claims through my insurance because the amounts and dates do not clearly match the services I actually received. For example, I might have a fifteen minute medication refill.But it appears it might be being billed.Also for psychotherapy. Same issue with video calls that are scheduled that instead turn into phone calls. And I wonder about this because I believe the billing is different. They can bill more if it's a video call. That's scheduled versus a phone call .. i'm not sure On the care side, I experienced a significant issue where a prescription was sent to the wrong pharmacy and not corrected for several months despite repeated follow-up. During that time, I did not have access to needed medication. In another instance, I had a telehealth appointment with a provider I had not previously seen, who immediately challenged my medication regimen without a proper review. The call ended abruptly, and within minutes a welfare check was initiated at my home. This was extremely distressing and felt like a disproportionate response to a disagreement during a medical conversation. Appointments have also been inconsistently handled. I have received threats that appointments would be canceled, but without clear confirmation. In some cases, appointments did not occur as expected, creating confusion about whether they were canceled or counted as no-shows. After reviewing other patient feedback, I am not the only one reporting: Lack of billing transparency Delayed or missing statements Aggressive collection messaging Poor communication and follow-up This experience felt less like coordinated medical care and more like a fragmented system where billing and communication are not aligned with patient needs. I too have also been cut off from cirvado with no warning However Dr motl was an excellent p t s d doctor who's now retired?And he gave me excellent care.Visits lasted about forty five minutes and he helped me significantly. Becky cha in records test consistently been responsive, and does a good job.In my opinion I strongly recommend verifying all billing and communication practices before engaging with this office. read more

Horrible customer service wise, mental healthcare wise and even BILLING. Had a horrible experience with my first provider, billing will wait for you to rack on $100+ to call you about a copay and are completely unprofessional with their calls. Will charge you for an appointment for a 10 min adhd online assessment i was able to find a similar one online for free.. never told i was going to be charged as regular appt for an online survey. Frank is the manager and is really nice and gave it a second chance solely because of him . Unfortunately that is not enough. Unless they at-least fix their office support and processes, i would NOT recommend this to anyone. read more

I love my practitioner Kelli and the office staff is friendly and prompt in helping me and responding to my questions/concerns.

Dr. Gaines and his staff Morgan and Ms. Cha are fab! Doctor G is compassionate and put me at ease at the first session. I would highly recommend him read more

I have been with advanced and Veronica is excellent and has guided me thru a difficult time and also adult ADHD. Very Happy and enjoy Zoom calls would highly recommend. read more

Spent about three minutes talking to my daughter in their first meeting and decided she needed new medication. Actually get to know the kid first. Doctor also kept me waiting for her to join meeting for 19 minutes at my appointment...that's wild, and convenient because at 20 minutes, I would no longer be financially responsible for it. Office staff is hit and miss when calling. Some are fine, but some have been really rude. Do not recommend!!! read more

Morgan was incredibly helpful in escalating the documents needed for my husband's leave. We experienced some miscommunication between my doctor and myself, and without his assistance, we likely would not have received our pay on time. These documents directly impacted both our leave and our income, so his support made a significant difference. He handled everything efficiently and thoroughly, demonstrating a high level of professionalism and care. I'm very grateful for his help and would absolutely recommend Advanced Psychiatry based on this experience. read more

Made an appointment for one of my children three months ago. Nothing was known It was a telehealth appointment that was supposed to be at 3:00 PM. By 3:30 PM no one had showed up online, so I decided to call the office. They then informed me the doctor was running about an hour behind. It is now 5:15 PM and I have not heard from anybody in the office. I called again, and they transferred me to the doctor with her line went straight to voicemail. I find this very unprofessional. At the very least a medical assistant should have greeted us at some point at our 30 minute wait time online. read more

Seems like I'm not the only one. If I could leave zero stars, I would. My experience with Advanced Psychiatry Associates from 2021-2022 was shocking. My card was on file, and I had already paid for all services. Fast forward to today (11/11/2025): I received a text threatening collections, without ever receiving a single bill or notice. I checked their logs against my actual appointment dates -- they don't match. My credit card statements, however, perfectly match my appointments. It seems like their tactic is to wait until it's harder to verify charges, then claim you owe money. Communication with billing and administration is impossible. This is completely unacceptable -- avoid this company at all costs. Complaints exist on the BBB as well, which confirms my instincts. On top of this, the quality of services provided by the therapists was very poor. read more

Advanced Psychiatry Associates - Counseling & Mental Health Near Me - Folsom, California

PATIENT BEWARE!! AVOID AT ALL COST! I had one telehealth visit with this practice, but the problems started before I was even seen. Before my appointment, I was already being texted marketing messages advertising Spravato and TMS for depression, even though I had not yet met a provider and was seeking care for anxiety -- not depression. These messages came because I had given my phone number to schedule care, and I never gave consent for my patient information to be used for marketing. After my visit, things escalated. Within days, I began receiving threatening billing and collection texts and phone calls, including a message titled "FINAL NOTICE BEFORE LEGAL ACTION," despite never receiving a mailed bill, itemized statement, or insurance EOB. I was even told I had "refused to pay" something I was never given the opportunity to review. The demands came by text message, from multiple phone numbers, with links to a sketchy payment portal and threats of collections, credit reporting, and legal action less than two weeks after my appointment. This raises serious concerns under consumer protection and debt-collection laws. Their own intake paperwork says bills are mailed and collections don't begin for 90 days. None of that was followed. Between the aggressive billing, the privacy issues, and the pre-appointment pharmaceutical marketing, this felt far more like a sales and collections operation than a medical practice. I would urge anyone considering this office to proceed with extreme caution. read more

Advanced Psychiatry Associates - Counseling & Mental Health Near Me - Folsom, California

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100% scam. I had an assessment appointment that they asked me questions, but never provided any assistance. The questioner seemed uninterested and when I asked questions he told me they would set up an appointment. I asked what this was and he told me it was only a questionnaire. Ge attempted to set an appointment, but the next was months out. AND same as a prior Yelp reviewer, weeks later they told me I owed $138. Zero services provided. In addition, both the assessment call and the billing caller did not speak very good English I could only understand 70% of what was said and I had to ask them to repeat themselves. DO NOT use them. You will get zero medical service, but pay for it. They're running a scheme where they charge you, but provide NO help. Unfortunately, Yelp does not have a zero star option. read more

This business is amazing and they treat their patients like people not cattle that don't matter. They really listen to your concerns.

Excellent service she give Natalie .. gets to the issue and corrects the matter..Natalie and her father are very happy with her service

they really do care about you as a patient. The psychiatrist really went out of her way to make sure that I got my and the office experience. Well it wasn't so good. They $100 certificate. That was the only bad thing I say about them. read more

Absolutely the best experience with a therapist I have ever had. I credit Julia and Advanced Psychiatry Associates for saving me. I have been going to them for almost a year now and can't express my gratitude. I feel like I have been listened to and understood. I wasn't pushed to take any medications I didn't want and have full autonomy when deciding how to treat my mental health. I appreciate the options I was given to help me out of darkness and bring me into a happier and healthier life. The office is also great. They send many reminders for appointments and always make sure I have my follow ups scheduled quickly. read more

Quality care and wonderful staff. Everyone is so quick to respond and very helpful. I felt supported and well cared for, and I really appreciate their professionalism and efficiency. read more

Diana, Zack, And Morgan made my experience a very pleasant and thorough one. Thank you so much!!!

The type of care that I received from my first visit via Telehealth Zoom call was great! Jee Estavilla is awesome so far! She is very patient, nice, understanding, and very helpful. I hope that I don't ever have to switch to another psychiatrist because of insurance reasons again. The office staff is so supportive and very helpful! read more

Care providers were patient, listened to my concerns, and were attentive when I would answer their questions. Felt like I truly mattered to their practice. read more

I am healthy and happy!! My psych Nurse Practitioner was professional and listened well to my concerns. I am grateful that I found this practice read more

They listen to you, and are alll about trying to help you in every situation . I would recommend them for anyone that's needs help with there own personal life read more

Great experience with the medical team. The staff was professional, compassionate, and attentive throughout the process. I felt heard, respected, and well guided in my care. Highly recommended. read more

I had a really horrible experience here. I had an evaluation with Jeanette in 2022, and she was wonderful. She was attentive and kind, but she left the practice after I had only had a few appointments with her. I was transferred to Eucharia, and she was often late to start appointments and didn't really listen well, but I stuck it out. On my last appointment, she was almost 10 minutes late to start my appointment, and once she logged on, she started pulling up my medical records, including an EKG Jeanette had ordered almost a year previously. She started reading random things on the EKG as if she didn't understand them. I'm in healthcare, so I had to try to explain over the phone how to read it. I had already reviewed the results when I had the test done and also had it sent to my PCP, and the results were normal, so there was no reason to be having a lengthy conversation about it. Me trying to explain this year old EKG and her continuing to be confused took up what was left of my appointment. Then she looked at the date and realized the test was a year old and started shouting at me asking why I hadn't gotten another one in the past year. I explained that no one had asked me to or ordered one for me and that I'd be happy to get one. She kept shouting and said I already should have gotten it (again, this is the first time she brought it up) and that she wasn't going to fill my prescription until I did it. This was the day before I was leaving on a 2 week trip, so there was no possible way for me to get the EKG, which I was just now hearing about, until I got back. I started trying to explain this to her, and she continued shouting at me that we were past my scheduled time and that I was making her late for her next appointment. Even though the reason we were past my time is because she started the appointment late and then couldn't interpret my test results. So, I was just suddenly without medication with no warning. I called my PCP and just got my medication filled through her and never came back to Advanced Psychiatry. Then one week ago, I got an aggressive text saying that I owed $120 back from 2022 and I was being turned over to collections. I had never received a bill, and my credit card had been on file with them the whole time, so the tone and timing of this message seemed really suspicious. I was concerned it was a scam from someone who had stolen my contact information and was trying to scare me into giving them my credit card number. But when I called, they confirmed that, yes, they had never billed me from 2022, and yes, they just have a really aggressive person in their billing department who decided to threaten me with turning me over to collection upon first contact about a 3 year old bill they had never mentioned. My interactions with this place were way more stressful than they needed to be. I suggest avoiding them if possible. read more

Advanced Psychiatry Associates - They aggressively threatened me with collections over a 3 year old bill that they had never sent me. - Counseling & Mental Health Near Me - Folsom, California

Morgan provided excellent support with quick responses, clear communication, and consistent diligence. I truly appreciated the care and professionalism. read more

My experience with Caroline Cella was so extremely disappointing and unprofessional. For months, every time I asked her to assess me for ADHD, she would brush it off with vague promises like "we'll look at it next session," clearly just to silence me. After dragging this on for far too long, she finally told me that if I wanted her to assess me, I'd need to schedule a formal intake with her. I did as i was told, but the very next day her assistant canceled my appointment. He cycled through excuse after excuse before finally admitting that she didn't want to do it. I was told by her assistant to find someone else, who almost immediately diagnosed me with a high level of ADHD. If I had relied only on Caroline, I would still be untreated. She also fought me on getting medication to help me with my sleep, insisting it wouldn't help and refusing to prescribe "for no reason." When she finally relented, it made a major difference in my sleep and overall quality of life, proving she had been wrong the entire time. I left every interaction with her feeling dismissed, invalidated, and disregarded. I would strongly caution anyone considering her for psychiatric care. read more

I would misspell the person's name and I don't want to do that so let me just say that I just had my first telehealth appt. and I think it went well. I'm looking forward to the next one! read more

If I could give a zero stars, I would. I spent 2 months going through their process of getting an ADHD assessment and evaluation to get treatment from my psychiatrist. They are very disorganized, it took 3 appointments just to get the ADHD computer test. They never went over my results with me. I asked them to send my results to my psych and they did not sent the complete file. I got connected to the office manager Becky to move my records over, she is currently now ignoring my psych office and my emails and calls. She was sent an email saying that they had my approval to talk to them about my records and get my results and recommendations for treatment. I have now had my care delayed for 2+ months because of this clinic and their lack of organization or customer care. I am now having to restart the process elsewhere to actually get care. Don't waste your time with them. read more

Dr. Amanda Layman is a wonderful help for my disabled brother. She is flexible, caring, and supportive of complex family situations. She is a joy to work with. read more

Professional, respectful and reliable service and easy to access information. I appreciate the entire team of professionals.

Completely unethical practices & lack of accountability. Supervisors cannot even be trusted to return calls as promised. Treatment not provided. Repetitive reassurance without empathy or resolve. Supervisor laughed at me on the phone, & office assistant told me, "YOU are not helping yourself" I have been attempting to recieve treatment for months, & my mental health has severely declined, from dealing with this provider alone. Devastatingly disappointed. read more

Amanda told me she would write an emotional support dog letter. She never mentioned a $100 charge. They called while I was on the phone with another doctors office and I gave them permission. I wish I had more time to think about it or get a lower price read more

I have had 2 appointments so far, and the MD and the administrative staff have all been very helpful, easily reachable, and supportive. Communication process with administrative staff has also been easy so far, often utilizing emails and texts which is helpful especially with a newborn baby at home when you have your phone ringer off and miss calls. read more

All around terrible experience. A psychiatrist who asked my minor child "what do you want" in relation to medications. Their billing practices are aggressive and fraudulent. When I questioned billing codes on my bill, I was offered a "deal" to private pay instead of going through my insurance for $30 off, super sketchy, would not recommend especially if you actually need mental health help read more

My therapist Bhavani always helps me very much to help focus that things will get better. To prioritize my relationships with those who are always very helpful especially with our Heavenly father to keep my priorities positive and productive. read more

Been with this facility for almost a year now and I'm very pleased with how smooth they operate and how caring they are. My psychiatrist truly listens without judgment, takes the time to understand my concerns, and explains treatment options in a way that makes me feel informed and empowered. I never feel rushed, and every session feels productive and supportive. I've noticed such a positive difference in my mental health since starting care here, and I'm deeply grateful to have found a place where I feel respected and understood. Highly recommend to anyone looking for compassionate, professional, and effective mental health care. read more

Staff seems incompetent, I was supposed to send my EKG to someone and after 6 months I still haven't received the text/email that was supposedly sent repeatedly. Also, the worse issue is they refused to sign my Calpers insurance continuation form that says I'm a disabled dependent, which I am. This leaves me without health insurance, and now I have to pay my medical, dental, and medication bills out of pocket. My medically necessary inhalers that I use frequently are extremely expensive ($600), which I now have to pay out of pocket and now insurance won't pay for me to go Advanced Psychiatry anymore. I doubt their stance on the form was intended to screw me over, but it most certainly did. read more

I must say that I was apprehensive at first when you're dealing with seeking help especially when it's is around your mental health. I must say that Antoinette Taylor is an awesome psychiatrist she puts you at ease with your concerns she has a great personality and just overall my sessions with her have been astounding. read more

I really want to thank Jonathan for getting me in yesterday for my psychiatrist appointment. Even though you are not my regular psychiatrist you listened to me and were careful with my safety. Also thank you Finn for scheduling me an appointment to fix my meds the same day. But I really want to thank Kai! You resolved the problem the same day with and followed through. You guys are amazing. Thank you with all my heart. ​ read more