They damaged the custom porcelain tiles I had installed over my concrete front porch by drilling between the tiles for holes to inject the termite treatment, badly chipping the expensive tiles, then filling the holes with a gummy plug substance. The cosmetic entrance was to my home in a gated, private community, an upscale neighborhood. If I lived in a single-wide trailer in the country it might not be such a problem. However, we, and our neighbors, take great pride in the condition and appearance of our homes!!!
The problem could have been simply avoided by using a slightly thinner drill bit to go between the tiles into the grout.
When I complained, I was told it couldn't be avoided, and that I should "put a rug over the damaged areas!" No offer was made to replace, or reimburse me for replacing the damaged tiles.
Replacing the damaged tiles would have cost me several hundred dollars in cost for materials and craftsman hours, as these expensive tiles would have to be custom cut, and properly installed for full exposure outdoor conditions replacement.
They also did not restore the drill sites around the house when they injected the termite poison. I had to fill several of the hole drill sites, and replace the rock ground cover to restore the site's original condition and cosmetic appearance.
Finally they had a man come out and paint over chipped areas on the damaged tiles. They did not offer a discount, refund, to replace or financially reimburse me for the expensive damaged tiles. For perspective, the damaged areas were roughly one inch in diameter. A total of 13 tiles were damaged.
Their inattention to avoiding damage, failure to clean up the hole drilling sites, and unbelievable indifferent response to my complaint regarding the permanent, expensive tile damage at my front door, does not permit me to recommend this company. read more