I've been going to this practice for years, and after becoming fed up with the constant errors of…read moretheir schedulers & a perceived belief that the focus of the practice was shifting from patient care to what's easiest for the office staff, after experiencing other practices, I now know how very wrong I was. I now realize that I had it very good with them & despite my earlier frustrations, I can say this about this practice, they always treated me with compassion & like the human being that I am.

There are bad reviews but let me explain. Richard is phenomenal. His medial assistant(KIM) is…read moreratchet. But the rest of the staff makes up for it. Elisa is so amazing. There were problems with communication, scheduling etc but Elisa has come in and has fixed most of those issues. Most doctors don't care to give you their time, even when Richard is not getting paid for it, he centralizes his attention on you. He is outstanding and worth what other problems there are. The review where they said they leave you in the waiting room. True, however, they don't rush you out of the room until you are ready. When you are ready they assist you to the waiting room and pay attention to you while you wait for your ride. The review where they said the experience was bad. The machine beeps loud. You have to be monitored. If your smart, you put on headphones and and eye mask with serene music and your experience is good. People choose bad music or no music and have their own bad experiences. Once I accidentally put on a grave yard sound and the experience wasn't great. That's not their fault. Absolutely weird to blame the staff for that. Not every experience will be perfect but if you take the right steps it will be fine. As well, you have a button that rings pretty loud for them to come help you no matter what. They check on you every 5-10 min. If the experience is bad, you made it bad. I have a friend who breaks down every so often but she listens to trash. The staff does everything now to make sure you have what you need, scheduling is on point. Etc all because of Elisa. I cannot praise her enough. ASK FOR ELISA and WORK WITH RICHARD. He will work with you.

i have been trying to get my billed straightened out forever, i have mailed them 15 cashier's…read morechecks of $20.00 for a bill of $294.82 = $300.00. and do you think that these moron's can get this straighted out nooooo!!!!. i have called repeatedly, been in the office repeatedly! the checks have all cleared!!! and yet they are still billing me!!! this has been going on for 2 count them 2 years!!!! and it is still not fixed.

Norma Mejia,Office Manager - West Valley Her excellence MUST…read morebe commended! Truly an exceptional, highly professional expert in her position! Norma is not only appropriately social and kind, insightful and flexible, but her cheery compassion and identification with others afflictions and pain is genuine and meaningful. I felt that she truly cared and accepted me, like a family member, even if I felt all grouchy and painful inside. She could not wait to help. She knows just how to listen, ask only a few great questions and never ends the call till the other person desires. She adjusts to various personalities perfectly and makes each person feel special with her focused attention and feelings for them. Norma also has great attention to small details, with wonderful follow-through to the patient to confirm everything in e-mails. She was able to get me quick pain relief appointments (which worked almost like a miracle). To me, she is not "normal", but Norma, the one who makes the Impossible and the Miraculous seem "normal" - though it could never happen so nicely and quickly. She definitely seems to enjoy her work there (8 years) and is a Beautiful BLESSING to the staff and patients. Norma deserves a promotion, but no one would let her leave them. So, could you just double her salary and make us all thrilled ???!!!! Patient - Pam Greene, Sun City West, AZ 85375

I have been a patient at Valley Pain Consultants Estrella location for nearly 4 years. The…read moremedical and office staff have always been kind, respectful & professional. However, as for Dr. Marc Soloman and his NP Dien, "professionalism, respect & compassion" evade these two individuals. At my last appointment both men displayed disrespectful & unprofessional behaviors, lacked knowledge & apparent communication between themselves, and with me as the patient, pertaining to my medical records and issues. Both men, became aggressive and hostile towards me, telling me, amongst many other things, that "I'm kicked out of pain management and can leave." This is something that I have discovered after doing some online research, that Dr. Soloman has a history of doing to a MULTITUDE of other patients under his "supposed care." As well as having an extremely overall poor rating of a 2.8 on a plethora of multi-media & medical platforms via the Internet. I was abruptly dismissed because I dared to take NP Dien & Dr. Soloman to task over their lack of knowledge, communication & record keeping. I have multiple skeletal and spinal issues, including osteoarthritis, RA & multiple surgeries, including a double fusion of my lower spine, all documented. I have requested no opiates in close to 2 years, & have only used opiates a total of 3 months in all since being a patient at VPC. I have only requested epidural blocks and/or cortisone shots to help me manage my pain. Last I looked, they are being paid very well to provide me medical care. They by no means are "doing me a favor." Due to their grossly arrogant & unprofessional behavior, I find it absolutely necessary to file a formal complaint/grievance against Dr. Marc Soloman and NP Dien with the Arizona Medical Board. I spoke with the Office Manager of VPC at the time of this incident (and she is also a witness to Dr. Soloman's actions i.e.throwing my MRI results down on the medical tray in front of his Office Manager and myself telling me "You're overreacting. You can leave!" And then storming out of the exam room like petulant child, instead being a PROFESSIONAL ADULT & speaking to me about the matter.) After Dr. Soloman's unprofessional display, the OM was apologetic & told me she would speak with the both of them and call me later that day. It has now been 2 weeks and I am still waiting for her call, that apparently isn't coming. I then proceeded to voluntarily discharge myself from Valley Pain Consultants Estrella & let the front office staff know why I was doing so. Not only was Dr. Soloman & NP Dien behavior insulting, but it was hurtful as well to have someone, especially a doctor, that I once had the utmost respect for, to literally become a Dr. Jekyll & Mr. Hyde right before my eyes. This kind of behavior from a Doctor especially one who is dealing with patients, like myself, who are suffering from chronic pain, for lack of a better word, is disgusting. Perhaps the AZ Medical Board should do some of their own research into Dr. Marc Soloman's deplorable behavior, as I did & read up on the mountain of similar complaints against Dr. Soloman from so many other patients he has mistreated & "kicked out" of Valley Pain Consultants Estrella location. Shameful.

I am very impressed with the care I've had at Palo Verde Pain Dr Kramer and his staff are very…read morehelpful and knowledgeable. I am able to continue and live a normal life and enjoy my family much better now.

From the owner: Dr. Kramer is double board certified in Pain Management and Anesthesiology. We provide…read morecomprehensive, compassionate and person-centered treatment to individuals suffering from various types of pain including work related injuries, sports injuries, automobile accidents, post-operative discomfort or cancer.

I saw Dr. Greco three times and he did absolutely nothing for me except up my dose of Gabapentin…read morefrom 4 to 9 pills a day which made me absolutely brain dead! He never touched my body to see my limitations. He was a pompous ass! Saw a new pain management doctor (Dr. Lai in Ranch Mirage) and he was fabulous. Not only did he check out my entire body, but he found other problems on my MRI that Dr. Greco missed completely. Thank god I found someone that cares more about his patients then himself!!

I have been to a lot of pain management doctors and Dr. Greco is by far the best I have ever…read moreencountered. As far as I am concerned, I never want anyone else treating me. I have gone through multiple RFA procedures over the past two years for my cervical and lumbar herniated disks. Even though I am not 100% pain free, I can say without a doubt that what he has done for me has made my life dealing with pain so much more tolerable and without heavy doses of pain medication. Recently Dr. Greco suggested botox treatments for my migraine headaches and wow what a difference! I no longer have to take migraine medication everyday like I used to. Dr. Greco is compassionate, understanding, through and walks me through every step of the process from checkups, actual procedures and followups. I highly recommend him to anyone that is currently dissatisfied with their current pain management doctor. I promise you Dr. Donald J. Greco is the absolute best! By the way, he is at a new location. Check my pictures for more info.

Professional and knowledgeable staff that help with the treatment and management of pain…read more Love this office. They don't tolerate drug seekers and they drug test you upon medication request. They have been helpful with pain relief options for my chronic back pain. I am so happy to have been referred here. If you are looking for a doctor to just give you pain pills and send you on your merry way then this is NOT the place for you. This is a legitimate pain management provider. Trigger point injections, Lumbar facet injections done at office. My provider has been helpful finding a treatment plan that works to manage my pain. Tip: DO NOT EVER BE LATE.

After searching and searching , since December because the pain management drs I was seeing DIDNT…read morewant to have more than a 5 min consultation with me. I have a bad neck and a new injury to my back. I was nervous about seeing my 3 rd Dr. well let me tell you I saw Samantha and she was absolutely amazing! I wish I could give her 10 stars because she made me feel completely comfortable, listened and gave me a treatment plan!!!! I'm so happy

The Office Staff Are Helpful And Pleasant. Anyone With Pain…read moreIssues That Linger Or Short Term Should Visit Nova Spine . They Specialize In Pain Management. They Care And Treat You With Respect. If You Need Help, Like I Did. Go Make A Appointment And Stop Suffering With Pain!

Dr. Baker and staff are caring. From the front desk to the visits and procedures done in this…read morefacility. All work together like a fine oiled machine!

Dr. Kramer and his team are very kind and considerate of you and your needs! They are always…read morechecking on you as you make your way through the processes, whether it be with pain management, or just reviewing with the staff about your devices and how they work. I think you will feel very comfortable with this staff.

Do NOT use this Doctor. I believe this office is a classic example of medicare FRAUD. In addition…read moreto everything else the 'assistant' or NP is very nasty and rude and unhelpful. Stay away from this doctor and his 'staff'.

Dr. Camarata and his great PA Michael have gone above and beyond the call of duty with my traumatic…read moreleg injury. I was an emergency patient and my entire right leg was broken/shredded and I had a shattered knee. They had to pick out bone fragments from my leg. I'm a 66 year old woman and they fixed my leg by replacing my knee and putting in metal rods in my femur and tibia. That was 3 and a half months ago. I'm lucky I can walk and feel as good as I do. I'm back to work and I'm not using a walker or cane. They took such good care and listened to me and took their time. I never felt rushed or invisible. The office staff is great too. If you need a top rate ortho surgeon he's your guy. Even my PCP said he was great and that I was lucky to get him as an ER patient.

He's good but his staff SUCKS. takes FOREVER to get an appointment or for anyone to call you…read more back.