Traveled from Colorado to Florida to spend some time fishing. Upon arrival I discovered I had a serious problem with the hydraulic steering on my boat. They were able to get me into the shop and back on the water on the same day I reached out to them. Price was fair also. read more

I am a big believer in supporting local businesses and this why I chose this establishment. My service request was to adjust throttle cable and shifter cable (fwd and rev). After a week and 2 days they tell me that they got it started. No surprise to me, I know my boat starts so. Then they tell me that they are going to go through it and see what going on with it. They take off the stern drive ( don't know why my new boat tech said he adjusted it from the engine bay). They told me the bellows were old and needed replacing. The bellows were put in 8 months ago!!! They told me I needed new spark plugs because they were corroded, they weren't bad at all. Then here is the kicker, ready ? It's just better if I get a whole new stern dive!!!! at this point I told them to leave it alone don't put the stern drive back on and took it to another place where work had been done before ( in okechobee, Fl). The tech there who had done close to 6k in work the previous year told me to bring it back he will check everything out and take care of it all. But I still had to pay $328 for them to rip the bellows apart, lose parts and hit the crap out of my stern drive. Yeah that was my experience. The two stars is for Richard who had to give face to all this. Boat was fixed over the weekend and I got to enjoy it the same weekend I picked it up from Advance Marine. More like cash advance marine. It's sad to say but this is my neighborhood marine store and I can never trust them that I had to drive an hour and fourth mins to another location for something that they could of done in a day down the road from me. read more

Saved the day!! was in town for a practice tournment and broke a transom bolt on my motor, called 20 min before cloing time and Harrison told me to get there and they would get me fixed up, was met with immediately and was assured they would get it fixed asap, and that they did. In a time of lackluster customer srevice these guys are top notch, i can not thank them enough for the hospitality ...you all are truly the best in the business. read more

I would give a negative star if I could. My husband took our boat to these guys and it took four trips to get it right. We still are not satisfied however are not sure taking it back is a good idea. As they could just make it worse again. On a return trip he heard the clerk ask one of the men in back what he should tell a customer was wrong with the boat as he knew it could only be 1 of 2 things the fella guy in back told him to tell the guy on the phone that he needed both parts. Now the front desk guys says. I can't tell the guy that he knows his boat. And the guy in back said " tell him he needs both". Every person that I have talked to in reference to these guys has had a bad experience. Stay as far away from this company as you can read more

I am a big proponent of reviews but took my boat here for repairs after a someone recommended it. Very sketch place with haphazard customer service. Went with my gut and took my boat somewhere else. I told the owner the negative online reviews seemed accurate and asked if he even cared. He didn't. read more

A little background. I bought a new boat and engine. I took it to Advanced Marine for the 20 hours service. Since then, no one else has touched the engine. A few weeks ago my engine data on my Lowrance started to drop out. Last week I lost all engine data permanently. I began the troubleshooting process by working with Lowrance and narrowed it down to a connection issue between my engine and my Lowrance. I took the boat back to the boat manufacturer for further troubleshooting. They discovered all the zip ties on their NMEA harness bundle inside the engine were cut off (routed next to oil filter). After removal of the lower engine cowlings, a crushed cable and water pressure line were discovered. The boat manufacturer attached a new cable or from the engine to my Lowrance and verified the crushed cable was the problem. I calmly explained the issue with Advanced Marine and provided pictures of the damage. I only asked for a replacement cable. Below is how they handled the situation (start at the bottom): Richard, I bought a top of the line boat where attention to detail is incorporated in all aspects. If they say and show me how they rig the cables in the engine compartment, then I trust their word. I can only give you the chance to make it right and uphold any reputation and credibility Advance Marine might have. I can only shake my head at the refusal to replace a $25 cable at the cost of all future business and referrals. For what it's worth, AFTER Advanced Marine did my 20hr service, they forgot to install or did not properly torque 3 of the lower bolts that hold on the lower side cowlings. Advanced Marine refused to own up to that mistake too, but my boat manufacturer stepped up and replaced the missing bolts for free. I'm just a normal guy that is tied into the freshwater, nearshore, and offshore industry. Best of luck with your business, Jes -------- Original message -------- From: Richard Kelly richard@advancedmarine.com Date: 3/16/18 3:18 PM (GMT-05:00) To: Jes Subject: RE: Damaged cable Jes, We have looked at the pictures and read the work order from when we worked on it in 2016 for the 20 hour service and due the time frame we are not able to assist you with a cable at no charge. From back then no one can remember the circumstances other than it was a 20 hour inspection with oil and filter change and gear lube. It is possible that it was rigged that way when we worked on it but I can not say one way or the other. Richard Kelly Advanced Marine From: Jes Sent: Friday, March 16, 2018 2:15 PM To: service@advancedmarine.com Subject: Damaged cable Richard, Thanks again for returning my call. The attached pictures show the smashed NMEA connector and cable and the water line that appears to go to the air intake manifold (?). The cable and water hose were crushed when in between the mounting flange and starboard side cowling. Jes read more