I wish I could give them 0 stars. Be warned if you need a new roof and are thinking of hiring them. I got a few quotes and asked neighbors about their experience with Advanced in the Spring, read some online reviews, and looked at the reviews of their products line, I asked questions. In Fall 2021, I was ready to get a new roof so I finally decided to hire Advanced Level Roofing. In September I contacted them for a new quote that included my garage. It was difficult to get a response from them but finally Brady sent me a quote, which I accepted. They wanted a 50% deposit and I transferred that as soon as I could. When I first contacted them in September, they had said 4-6 weeks and felt that was still within an acceptable window to do a roof in Calgary. We are a bit rushed because we can get snow at any time but the weather was nice.
Weeks went by and I couldn't get a response from Brady about when they were coming. Then I got a phone call that he messed up my quote, using the wrong garage and wanted another $1,300 from me. Against my better judgment, I agreed to pay for half of that. Shortly after that, people showed up and dumped supplies on my roof and into my yard. They had promised to call before doing that. If they had, I would have cancelled because I was so frustrated by then by the lack of response, how late in the year it was getting, and wanting more money. While delivering supplies, they were bashing on my roof with some sort of tool and being extremely rough so I messaged Brady to see if they were trying to do damage to my roof in an attempt to get more money. This all felt so shady and it turns out it was. They proceeded to not talk to me for a month despite my many attempts to get an install date. Brady promised a few times that it would be done the following week but then no one showed up.
Finally, by mid November, it was clear they had no intention of doing the work in good faith and were being very disrespectful. I had told them a few times at this point that I am disabled. I was hoping that they wouldn't take advantage of me knowing that because I have had such bad experiences with contractors in Calgary. During this time period, my parents had their roof and two garage roofs done. They called a roofer weeks after I hired Advanced Level Roofing, their roof was done and when high winds blew off two shingles, their roofer was there in 10 minutes to fix it. I realized there was no chance I was going to get this kind of service from Advanced given my problems just getting a quote and a roof installed. I had no faith in them at all. Through a series of emails with the VP of Operations, where they made lots of excuses and tried to blame me for a lack of communication (insert eye roll here), I told them that we had called my parents roofing company to see if they would install the shingles. my parents' roofer asked me who I had hired and when we told them, they explained that this is the only company in Calgary that is really taking advantage of people, especially single women. They outlined all the steps Advanced Level Roofing takes to play their game right down to dumping supplies on the roof and then disappearing for a month. He went on to explain the steps I might try to get them to do the work.
Why would I want them to do the work now? They clearly can't be trusted and I am not interested in playing games with anyone. So I told them, in writing, that I wanted them to return my full deposit since they never intended to do the work, and then they could make an appointment to pick up their supplies. They responded telling me my only options are to either pay the remaining amount on the supplies and find someone else or to pay them another $1,000 to come get their supplies. I have no way to verify if all the supplies they are billing me for are here and there is no way I am paying them to come get their supplies when they did not call first before dumping them. I have zero faith that they would ever respond to a claim either. Do not hire or trust this company! I have made a report to the BBB now and am waiting for them to return my deposit and then come pick up their crap. If they ever come onto my property again without permission, I will call the police. These people are shady and do not deserve your money. They took full advantage of a disabled person who cannot work. That is the lowest of low.
Sometimes when you play games with people, you lose. They need to take the small loss; return my deposit and come take their supplies. Then we could part ways and I have the loss of not having a new roof this Fall when I really needed one. In addition to that, I have all the stress and time spent trying to resolve this. I will be calling for legal advice also. These people are horrible, do not trust them. There are so many roofing companies in Calgary, hire someone else. Never hire Advanced Level Roofing. read more
