I highly discourage anyone from using this facility! I received several messages (from my insurance…read morecompany) requesting an appointment with no response. Finally, I personally called (I had to follow up with them since there weren't any return calls). When I spoke with a live person, she was short and rude. I was told no appointments were being made until three weeks at which time I would have to call back to get an appointment. Ironically, I called my insurance to share my experience, only to be told that someone from A&E had JUST phoned, saying their machine was" down and wouldn't be available for three weeks." Hum! Coincidence? I think not! Math ain't adding up! She was covering her bases. Had she told me the machine was down for the next three weeks, I would have understood; however, she did NOT say that. Her attitude was less than professional. The bottom line is horrible customer service. Hard NOPE on A & E Diagnostics Imaging in Crown Point, Indiana,

Had such a wonderful experience here after my shoulder injury. Got results the next day, the staff…read morewas amazing! Especially Nikia, (which I hope I spell that correctly) was so kind, and willing to help us get the results in the most efficient way possible!

The people here nice, however the wait test to do blood work is ridiculous. I waited an hour and a…read moreho

Un organized front desk for registration for just routine blood draw. Over an hour and still not…read moreregistered and they had2 employees operating registrations stations. Got there when they opened at 8 am and at 9 am still not registered. We had number 8 for registration. TOTALL UNACCEPTABLE!!!!!! Left and drove to St John Clinic was in and out in 15 minutes!!

I called at 4:40. I was put on hold for 4 minutes with the voice telling me that I was next in…read moreline. At 4:44 they hung up on me and I called back and received a message saying that they were closed. It's obvious that they don't care about the patients who call. I will now take my business elsewhere

Do NOT go here! My complaints with this facility are as follows:…read more 1) It is virtually impossible to get someone on the phone. I spent literal HOURS trying to get through. I would go through phone prompt hell to be told, for example, that I was 3rd in line waiting only to either a) have the phone ring over 100 times and then hang up on me or b) I would just be stuck on hold for half an hour. 2) Their changing rooms are just cubicles with curtains on them. I was already feeling distinctly uncomfortable as they were walking around with a workman, discussing what they wanted done. So I quickly took my top off and put on the gown and sat down to take my shoes off, only to then have one of the employees PEEK IN THE CURTAIN AT ME. She asked me, without any trace of embarrassment at getting caught, if I required any assistance. Um, NO, I don't. She then peeked in AGAIN when walking by after my MRI and I was changing back into my clothes. If you do cannot tell if anyone is in the changing room simply by the fact that the curtain is CLOSED, then try knocking or clearing your throat. There is ZERO reason that you should be peeping in on people while they are changing their clothes! 3) The person who did my MRI was nice, but there was zero communication either before or during my MRI as to how long the process would be. My appointment was at 3 and I got there early to fill out paperwork, and I didn't get out of there until after 4:20. I will never go to this place ever again.

I've been here too many times. No one wants to have tests done, but they are necessary sometimes…read more Lucky for me I get to go here. The staff is always friendly from the admissions to radiology. I don't recall ever waiting more than 15 minutes, & that was during a busy morning. Tip: Friday mornings always seem busiest. Recently I went for an X-ray on a knee that has been troubling me for several months. I went on a Friday afternoon & got right through. My X-ray was done through the jeans I had on. Pretty cool....no undressing. Not always the case of course depending on what you're there for.

I wanted question how a facility that draws blood all day Could Not my Dads Veins and how poorly…read moreand unprofessional they were. His arms were bruised and was not able to do the test needed due to this! I would Never go there again!

Honestly I hate MRIs, hate them! I usually need to be sedated from claustrophobia. The first time I…read morecame here I did take a Xanax. They did an MRI of my neck and they have me a headset to listen to some music. The machine is larger and I was told can accommodate someone up to 500lbs. I didn't feel as closed in as I usually do. Today it was an MRI of my brain. It was noisy and I couldn't wait for it to be over with but it wasn't that bad! I wasn't sedated. If you need an MRI and they scare you or you are claustrophobic this is a place for you!

One word Excellent staff. Maher explains everything in detail…read more He is very professional and courteous about his work. Yes he understands what you are going through is you are claustrophobic. My personal experience was great. I would not hesitate to recommend Accelerated Open MRI located in Frankfort, IL to anyone. Bonnie S.

This place is great. Maher is truly incredible and got me in for an MRI the same day I called for…read morean appointment. Took care of all the insurance authorizations and called me back within a few hours to get me in. Maher explained everything in detail from start to end. This will be my only go-to for MRI's from now on!

Dr. Farag is a very good doctor and person. I have been a patient of his for several years, at the…read morerecommendation of my gynecologist. He provides a calm atmosphere, excellent x-ray technicians, and his immediate attention to my current test results. I am guessing all that must have created a lot of new patients. I am now 65 and can't afford the $390 concierge fee and am looking for a new facility for my mamogram. I am disappointed that he is my third Northwestern Memorial doctor that has skipped down the road to become a concierge doctor. I have other specialists at University of Chicago Med, they never do this, only the NWM doctors go this route. I know he is the best and hires the best x-ray techs (never cause me pain). By reducing his patient population, I seriously hope he is able to help breast cancer patients that need constant imaging.

Incredible patient care. Mammograms read during the appointment and discussed with Dr. Farag in the…read moresame appointment. No waiting for weeks between the imaging and the outcome. Unmatched in Chicago. Dedicated, experienced longstanding team. As healthcare becomes more and more of a big business, the DISC team and Dr. Farag remain focused on meeting the needs of women. I deeply appreciate all they are doing to provide access to a level of care you are unable to find anywhere else.

I had the BEST experience at the Future Diagnostics Group located in Joliet, IL…read more Every person there was kind and more than accommodating! They took the time and patience to listen!! Lori Russ was phenomenal and the MRI techs were great... very caring, kind and very helpful !! I had an MRI done and it was a third of the cost of having it done at the hospital!!!! I have a close relative who is a radiologist and he reviewed the report and had such compliments about the radiologist report!! I RECOMMEND FUTURE DIAGNOSTICS FULLY, WHOLEHEARTEDLY AND WITHOUT RESERVATION!! Thank you to everyone who helped me while I was there. All were completely professional, medically knowledgeable and caring and kind. Will definitely go there again if I should need an MRI again!!!

We have been here before and always felt comfortable and well cared for. I came in and stood at the…read morecounter waiting to check in while the young girl waited on another gentlemen. Then she was on the phone and doing something on the computer. No hello, no I'll be with you in a moment, no smile or acknowledgement. She finally turned and asked if I had an appointment. Still no anything. She may have well of been a robot. What happened to common courtesy and a polite greeting? If you are working in a public capacity you should have some common manners. Everyone else I dealt with was friendly and courteous. My appointment was handled in a professional manner in a reasonable amount of time. First impressions are important.

took my daughter early in the morning before school. we had…read morethe best experience here. staff was kind and caring. it was my daughter's first time having her blood drawn. The nurse was so thoughtful explaining the process to relieve my daughter's fears. they also did a follow up call to let me know they faxed the results to the referring provider as well as email them to me. i would highly recommend this location before going to a larger hospital setting ..

This business is awesome. Nurses and lab techs always have a hard time drawing my blood or finding…read moremy vein, the staff here always find and with little to no discomfort. That alone would keep me coming back, but they are also extremely affordable. The same tests at my regular healthcare provider would cost $450, here they are hundreds less. The staff are always friendly and I'm usually in and out. I would highly recommend.

LEXUS COMPLAINT LETTER…read more Our serious concern with Lexus of Merrillville's claim of "complete satisfaction" and "luxury service experience" started with a tire blowout in Gary, on our way into Chicago on Saturday, May 2. Change the tire and keep going, right? Not quite. Lexus removed the spare tire to make room for the hybrid battery in our 2025 NX350h.We expressed our concern about the missing spare tire when we bought the car in January 2026 and we were assured by the sales staff in Merrillville that Lexus had three solutions: 1. Run Flat tires 2. 24 hour roadside service (additional cost) 3. Tire and Wheel coverage (additional cost) - led to believe they would bring you a spare When we found ourselves stranded in Gary we found out the hard way that these solutions were no help: Run Flat doesn't work when you hit a pothole and it blows out the sidewall Roadside service was difficult to use and it was not Lexus but in fact it was AAA Tire and Wheel coverage doesn't mean they bring you a spare tire We called Lexus roadside service and the connection with the agent was frustratingly bad. The spotty connection was made worse by the fact our Lexus App did not show our names or location. We wasted almost 30 minutes just identifying who we were and exactly where our car broke down. "Luxury service experience" in this situation? Not quite. Bring us a spare tire - they don't provide this option Bring us a replacement loaner car - they can't do this in the field because it's a digital process that requires a computer in their office No, we had to ride with the AAA tow truck 15 miles (in the wrong direction) to the Merrillville dealership to pick up a loaner car. The service department shuffled me between agents when I called on our way into the dealership. No one met us in the parking lot when we finally arrived. During the process of finally getting our loaner car we find out the "computer" was a tablet that could have been accessed anywhere, including roadside in Gary. We were two hours late for our event in Chicago. Any future trips in this car will have to be planned around close proximity to Lexus dealerships and their operating hours. We were told by Lexus if the blowout had happened after hours we would have to find alternate transportation and accommodations until they reopen. We may have to replace our brand new car. Lexus of Merrillville failed us.

Bought a new RX 350 , 2025 , Salesman James was pleasant know hassle no stress at all from…read morebeginning of the order till the initial pick up ,,, I'm satisfied Gary C