I purchased a pair of hearing aids here in 2010, made a couple of payments, got behind and then finished making all the payments to a collection agency. By mid 2012 I finished all the required payments and my hearing aids were free and clear. Or so I thought. When I brought them in for a cleaning around 2016 I was told that since I had only made 2 payments they were confiscating my hearing aids. Since I didn't have a record of my payments I didn't have a choice but to let them go. Upon digging through my files and bank statements I ascertained that I have made EVERY payment. When I confronted Advanced Hearing they told me every time that they'd get back to me...they have NEVER called, NEVER sent me an email, they have done NOTHING to rectify this issue. NOTHING. ZERO.
Advanced Hearing HAS MY HEARING AIDS NOW. THEY TOOK THEM. I PAID $3690.00 for the pair. IF YOU TAKE SOMETHING IN ERROR YOU RETURN IT. THEY HAVE DONE NOTHING. ZERO. THEY DIDN'T EVEN SAY SORRY FOR THE MIXUP.
I have called their national office and have been reassured that the President was diligently reviewing my case, that the Virginia Beach office was going over my payments. But, every time I call, they tell me that they'll have an answer tomorrow or next week.
My life has been hell in my job, relationships, and my own ego because I miss most of what is going on around me. Hearing Aids aren't an option hearing aids are a critical part of my life and Advanced Hearing has been the holdup.
I would never do business again with Advanced Hearing and neither should you. read more