I went to see him for my cataract surgery. This man is a jerk. Told me my eyes were fine. Come back…read morewhen you can't see anything. I have worked for 35 years in healthcare and was totally shocked. I returned to my regular eye doctor and she was shocked. She sent me to Dothan to Eye Center South. These people were the best. Yes it was a long drive but when it comes to your vision you want the best. Dr. Sebastian Heersink is a jewel. Office staff were the best too. I only use readers for fine print.

The office staff is great, the technicians are well qualified and explain everything to you. DR.B…read moreis wonderful and fast. He takes his time, and is a busy man. I would like to thank his entire staff for a job well done.

Never going back. 1st visit for cataract surgery in January 2026. Scheduled for surgery. No issues…read more I had a medical emergency requiring surgery and extended antibiotics so I cancelled eye surgery. Called to reschedule in May and was told that another exam was required because too much time had past. Ok seemed reasonable. 2nd appt May 29th. Complete exam. Only now I had astigmatism in both eyes which requires additional surgery to correct at an additional cost. 1st eye scheduled for July 14th. 45 days after my exam. Unfortunately I had another medical emergency and had to cancel my eye surgery again. I started calling to reschedule the last week of july, which is when I would have been getting my 2nd eye done. Keep having to leave messages. Then finally last week someone answered the phone and said oh they don't get the messages if they're not here that day so I had to call a different city office to get my surgery rescheduled. During the call she informed me that I had to go back for another eye exam and I was like it's only been 2 months and surgery orders are only good for 45 days. WHAT??? YOU WOULDN'T HAVE EVEN GOTTEN TO MY 2ND SURGERY WITHIN 45 DAYS BECAUSE THATS HOW LONG IT WOULD HAVE BEEN BEFORE THE 1ST FRIGGING SURGERY. So I said that was ridiculous and why during the scheduling for the other 2 visits was I never informed there was a 45 day limit. Of course no answer. So today for the 3rd time in 7 months I with a severely damaged right ankle have driven 160 miles round trip because I have a hard time getting help with driving. So I get there and go through the first 4tests. Then in exam room she's pulling out eye drops and I asked her if they were going to dilate my eyes and she said yes. Then I said oh no. I have to drive 80 miles. Why the hell was I not informed that a driver would be required before you subjected me to 3 days of EXTREME PAIN AS A RESULT OF DRIVING and she says you'll have to reschedule. I left and told them as I was leaving that I wouldn't be back because I've never ever been so poorly informed about things that COST ME IN A DOCTOR'S OFFICE. I ALSO TOLD THEM NOT TO BOTHER BILLING MY INSURANCE BECAUSE I WOULD DENY IT. I left. I also called my insurance company on my long drive home and they assured me that they wouldn't be able to bill it and if they tried the insurance company would let them know that they wouldn't get paid because they had no new doctors notes or diagnosis code for the visit. Read this again and tell me how the 45 day rule works. Seems like it only works when it's in your billing departments favor otherwise both eyes would have to be pre scheduled within 45 days. I can't stand it when information is withheld by the people I'm paying on purpose just to pad the bill.

I recently had cataracts removed from both eyes by Dr. Bansagi. Dr. Bansagi is a great eye surgeon…read moreand I now can see so clearly without glasses. I can also see great at night while driving. I wore eye glasses for the past 14 years. Dr. Bansagi answered all my questions before and after my surgery. The surgery was painless and totally successful. I would recommend Dr. Bansagi to anyone who needs cararacts removed. He is the greatest.

This Doctor accepted me as an emergency patient and did me a great service, giving me care when my…read moredoctor was unavailable. He and his staff were very kind. Very few eye doctors are available on a Saturday, and my need was acute, I would have suffered without access to the antibiotics and he assured me I had done the right thing.

The staff here offer a very pleasant experience for the consumer, the medical professionals were…read morevery thorough and patient with my examinations to allow me the most accurate eye examination and the most proper fitting glasses. As a first time customer I would highly recommend their service to all those seeking quality service for all your vision needs.

I loved everything about this office.. I made a mistake about with my appointment and the front…read moredesk took the information from me and allowed me to receive an update with a current update.. From the staff to the MD and this as you all know is not a paid advertisiment( I spelled it the way I am pronouncing it).. It was unfortunate for me that I had to travel and I have yet to come back.. They helped me pick out some wonderful frames and it was just an overall wonderful experience.. I would hang out with all the ladies in the office.. When I come back to visit I am definitely going to stop by.. If you can't see go to this office you will not be sorry!! You will have wonderful eyesight!!!!!!

I went to South Walton Eyecare for the first time recently and LOVED my experience with them. They…read morewere communicative, thoughtful, patient, and thorough. I specifically appreciated their frequent communication via text, the friendliness of the staff, Dr. King's patience in answering all of my questions and determining my prescription, and the quick turnaround time for my new glasses! I also appreciated the covid-19 precautions that they took (temperature check at the door & one patient at a time in the office) and thought the office itself was clean, well-decorated, and inviting! All in all, I would highly recommend South Walton Eyecare.

South Walton Eye Care team and Dr. Bo are amazing. We moved here about five years ago and needed a…read morehigh end Eyecare professional. My husband and I both go here. I have markers for glaucoma so Dr. Bow is tedious in keeping that in check. Brittany is amazing with her expertise in the glasses and eyewear department. Their selection is always stylish and up-to-date. I get my glasses speedily. It's easy to make an appointment and everyone is super friendly and professional here. I highly recommend South Walton Eye Care! It's conveniently located on 98 up in Inlet Beach close to my home.

I have always been treated well in this office. The staff have always been pleasant and helpful. I…read morehave been seeing them many years and I can't think of one bad experience so I am not understanding these other reviews. Right now I am seeing Jeanie Farris and she has always been on time, always makes time to listen and seems genuinely concerned about my care. My experience with other Doctors there have been positive also. Brenda Howell

I called to schedule an appointment and get some information about wait times, process, etc. The…read morepractice is listed on a sheet from the VA as an option. We had been to the emergency room and told to follow up with a neurologist. The person who picked up the phone would not stop talking over me. To the point of wondering if I was in some sort of AI simulation. Over and over again telling me a referral had to be in her computer to a. Answer my questions, b. Make an appointment (we have a ppo that does not require referrals) and wouldn't tell me where to get one. The ER writing follow up with a neurologist seemed like that would be referring us to neurology. Talked to the ER today and they said they could get me a copy of the records to take to them but had no idea how to get a referral into their computer. The insurance company gave me the same thing VA had: a list of practices. The practice calls them to verify coverage not the other way around. Did she mean authorization? I'll never know. She would not stop talking over me to ask. I can't let anyone I know who needs neurology go into that den of madness. And my misunderstanding of the process I can accept. Not having the skills at the receptionist desk for a call to walk someone through the process in a doctor's office is really not acceptable. They are the interface with the doctors & system. Unfortunately the only other practices in town were 3-4 months out. We have to drive to Tallahassee to be seen. Infuriating.

No respect for your time. I scheduled an appointment for 11:15 and was asked to arrive 30 minutes…read moreearly to complete paperwork, which I completely understood. I arrived as requested, completed all of my paperwork, and then waited. After sitting there for 40 minutes past my scheduled appointment time with no indication of when I would be seen, I finally gave up and left. I understand that offices can run behind, but if you ask patients to arrive early, their time should be respected as well. A simple update or acknowledgment of the delay would have gone a long way. Very disappointing experience.

Had a great appointment with Suns Dermatology today. Got to see my favorite person Kim. I love ms…read moreKim. She is awesome, polite and very caring of my skin care. She really does an excellent skin examination and carful looking at my skin for any cancerous skin cancer. THANK YOU MS. KIM

Would not recommend this practice to anyone. Was told surgery would be six weeks out. Called office…read morethree times with only one return call. They called after eight weeks to schedule my surgery for another three week wait. Let the scheduler know need to sooner. She scheduled pre-order for Monday at 2:40, surgery on Wednesday. After their office is close on Friday, I get email changing appointment to 4:40. No phone call to see if I'm available, I'm not. Left phone call to cancel pre-op, surgery, and post-op. Can't deal with people like this! Three appointment never met the doctor.

I am not one to write reviews but I feel like my experience warrants this. I was referred to Dr…read more Caspary by an urgent care center in Panama City for a potential abscess behind my ear. After arriving at the office and being told they had no record of the appointment, I pleaded with the receptionist to allow me to see a doctor due to the size and area of the abscess. They were able to get me in. Dr. Caspary said he thought it may be Masitioditis (which can be life-threatening) and that I would need to come back the following day for a CT Scan that would be done in office. I am currently traveling and the office was outside my insurance network so I had been paying upfront. The office said they would call me the next day and let me know the price of the CT Scan. They gave me the price of the CT Scan and scheduled the appointment. Since they mentioned it would be done in office, I had assumed they would also read it in office. When they did not read the CT and sent me home (the abscess has not gone down, there were no additional antibiotics given) I went back in and pleaded again to the receptionist that I would like to see the doctor, that I did not know what to do, and was afraid. At this point, it was suggested I consider going to the ER or make arrangements to go to the ER. Dr. Caspary did not come in the room and instead sent his medical assistant. I ran home to grab a bag for the ER, I lose hearing in my ear and it begins draining. I rush to the ER. I call Dr. Caspary's office at 4:45 to request that the CT Scan be sent to the ER knowing they will need them. The answering service says they cannot connect me to the office. I hang up. Once I arrived at the ER, they immediately took me back, started new rounds of antibiotics, run additional CT Scans, flushed the ear and made me feel safe. Dr. Caspary's office did not follow up with me until days later (after I had already called their office to schedule the follow up). During follow up with Dr. Caspary's office, I let him personally know that I felt the care I was given was less than acceptable. His response was to the effect of, "yeah, I don't know." At this point, all I want to do is make sure I am okay and leave the office. I will say Dr. Caspary did seem more concerned after this and gave me great care from this point on. After my last appointment, I spoke with the office manager who apologized for my experience. I felt that since I was self-pay and had to have the imaging redone - that I should have my money refunded for the CT scan that was done in office. She said she would get back to me and did not. This was at the end of May. I am fine now and continued about my life and had decided to just move on. Then I received a bill from a radiologist for $1200. The office never informed me that they would be sending the radiology report out - just that it would be done in office. The also never disclosed I would be charged separately for this. When I called to find out why, I was told this is normal and that there was nothing they could do. The care I was given at Dr. Caspary's office of Head & Neck Associates of Bay County was neglectful, unfair, and unacceptable. I sincerely hope no one else ever has to go through this type of experience.