The staff, technician, and Ms Sturdivant went above and beyond to make my son feel comfortable…read moreafter a horrible vis it to kool smiles. My family and I greatly appreciate the service and treatment and I will be reffering friends and family. Thank you Ms S :)

I sent my son to this business years ago. Very pleased with their service. It took my son several…read moreyears for his teeth to finally come out. They were in no hurry to rush taking out his braces. I appreciate it. Great job. His teeth/smile is wonderful.

They've rescheduled my daughters appointment 3 TIMES! I actually went into the office on the second…read moreappointment and was still rescheduled because they keep confirming that they accept my insurance, but then when I get there, they say the dentist I was scheduled with doesn't accept it and I get rescheduled. My daughter needs to be seen and it's been two months and I was just rescheduled again for her appointment.

They scheduled my appointment at 2, told me to come 20 minutes earlier to fill paperwork just for…read moretheir doors to be locked and not picking up the phone. Horrible service

From the moment you walk in the door the staff is so friendly and welcoming. Everything is done…read morewell and efficiently. We have never had to wait longer than five minutes to begin our appointment. The added sign ups and games for the kids are fun and something to look forward to when my daughter comes in. If there is ever an issue with our account, it is quickly resolved. Dr. Gerling and his staff are professional and great to work with. They care about their patients and it shows with every little extra touch they provide with their services.

From the first time I went into their office I could tell this was the place to go for my braces as…read morewell as my kids braces. The staff is exceptional!! Thank you Dr Gerling and your amazing staff for taking such good care of me, David and Kelly.

Best orthodontist ever! His staff is always very friendly and greets you by your name each and…read moreevery time you walk in. Been going for almost a year and I NEVER wait more than 5 minutes.

From the owner: Freels Orthodontics provides trusted orthodontic care in a welcoming, family-oriented environment…read more Our experienced team delivers exceptional orthodontic treatment while prioritizing patient comfort and confidence. We are committed to providing care for McAllen and surrounding areas. From comprehensive orthodontic evaluations to personalized treatment plans, we're dedicated to helping patients achieve their perfect smile.

So far...so GREAT! My son was fortunate to have heard of this place just in time to get his braces…read moreand we are so happy with our decision! He is always full of questions and they have been so accommodating! They answer all of his (many) questions and have been so good to him that he looks forward to his visits (it also helps that we always visit Barnes & Noble afterwards - another perk in his book!) The receptionist is always smiling and super friendly, the facilities are all new, immaculate, and comfortable, and Dr. Z has been awesome to work with as is everyone who is working there! We never wait long to be seen and are always treated with the utmost respect! They do automatic withdrawals which makes payments easy and the appointment reminder texts are helpful too! I highly recommend them!

Scammers! They won't finish your treatment, give you bad trays that don't fit, charge you thousands…read moreagain for mistakes they made and don't care about the final product.

Gave me braces and forced me to use a permanent retainer. He said people lose regular retainers. 10…read moreyears later I have to get braces again because the retainer was installed incorrectly and my teeth are just as crooked as before. I think he did this on purpose because I didn't agree with him wanting to pull good teeth. No dentist or orthodontist I've been to since has understood why he wanted to pull them.

Got my braces done here, I can not express how annoyed I am with this place... when they were…read moreremoving my braces FINALLY after nearly 2 years in the making and over $3,000 of my money spent, he was filing/smoothing down my teeth, and the last thing he did WITHOUT asking me first he filed down one of my central teeth to look significantly shorter than the other! "So they won't look too perfect" he said. I did NOT pay $3,000+ to have imperfect teeth, it angers me to this day that he did that without asking, I like the length of the tooth he didn't file down, I just can't comprehend why he would do that.

I had to get a crown a few weeks ago, so I scheduled an appointment. I had the dental work and a…read moretemporary crown put on and was scheduled to get the permanent crown in a couple of weeks. I had researched same day crowns but I found that they were not as strong as the ones that have to be custom made. The temporary crown was very strong and never came off. Dr Castillo fitted it just fine. Today I went back for the permanent crown. I opted to not have any pain killers and I didn't even need them!. Dr. Castillo did a wonderful job and made sure that my bite was correct. He is very meticulous in getting everything just right. Thanks to this dentist office for always taking time to explain everything. I am no longer afraid of going to the dentist!

I went to Dr. Castillo for SEVERE pain of a broken tooth that I let get out of hand because of…read moredental anxiety. The staff understood my hesitation and did everything to keep me calm. At intake, the nurse that took my X-rays explained everything and even kept my mind preoccupied by making side conversation and making me laugh. Once I was evaluated and spoke to Dr. Castillo he explained my options and how he would like to proceed. He explained my options and prescribed a heavy antibiotic and stronger pain medication because my infection was severe. After a week of medication, I was scheduled for an extraction and the staff continued to provide the best customer service. The front office kept me calm and the nurse checked on me regularly as I took a sedative for the anxiety. Although I don't remember much of the procedure, the healing process has been easy. I had minimal bleeding, minor pain, and almost back to normal 2 days later. I will continue to visit Dr. Castillo and his staff! I feel so much better about dental visits.

Jesse did amazing with the kids. He educated on proper brushing and great product it…read morerecommendations.

The wating so long just one patient to attend I'm going on 2 hours wating it upsetting they need to…read morespeed up service or hire more doctors

I'm extremely disappointed with Brident, and after my most recent visit, I will not be bringing my…read moresecond child here as originally planned. I currently have one child in braces, and what used to take about 20 minutes somehow turned into a two-hour appointment this time. When I asked the front staff for an update, they responded with attitude and absolutely no effort to actually check what was going on. The front lobby staff are consistently rude, dismissive, and condescending. Every visit, I watch them talk down to clients, embarrass people about payments in front of the entire lobby, and accuse families of being behind--only to be proven wrong when the client shows screenshots of their payment. It seems like their system doesn't update fast, but instead of handling it respectfully, they immediately assume the worst and berate people. It's unprofessional and uncomfortable to witness. As for why my son's appointment took so long? They had to remove and reinstall four brackets because they "weren't aligned correctly." Having to redo multiple brackets less than a year into treatment doesn't sound normal. I don't understand why they don't communicate the procedure with the parents before they proceed on doing something like this. The removal was painful for my son, they pried the brackets off without dissolving the adhesive and then spent almost an hour drilling away leftover glue. It makes me question whether they even put them on correctly in the first place. Their prices might look a little cheaper upfront, but trust me--the lack of professionalism, rude staff, long wait times, and questionable quality of work make it absolutely not worth it. I'm taking my business elsewhere, and I recommend other parents think twice before choosing this place.

I feel comfortable very polite good Doctors i like the schedule, I'm glad they open on Saturdaysread more