The office has invested in all the latest technology, equipment and fancy modern waiting areas and rooms. What they really need to invest in is a better office staff. The woman at the front desk always has attitude and especially today with my last and final interaction. They do not offer any emergency services for their patients. I was having some gum pain and called the office which I have been attending regularly twice a year
check ups for 2 years. Long story short, I was told I need to have some of my gum laser. It would take 5 minutes and have a follow up in a month to see if the gum would reattach to my tooth. I was texted and called to confirm my appt which I replied yes I would attend. I arrive 15 minutes prior and again interact with woman at front desk. She ask if I am there to have my procedure and informs me that it is not covered on my insurance and I would be paying $578 out of pocket. I asked why I was not notified of this. She stated since I had just
been there it was not enough time to call the insurance. I was there a week ago. I asked why I was not called or informed of the out of pocket cost when you called to conf appt. Her response I should have but I did not". I informed her I took a whole day off of work to get this done and I wanted to speak to the dentist to see what could happen to my tooth if I did not get it done. I waited 15 minutes and the dentist never came out. Mind you it was at the time I was supposed to be having my procedure. The woman's solution was to pay half now and the other half later. What part of me not having the money did she not get? A single Mother can not just walk in and pay $300 when it is not planned. The front staff is the face of an office and this office staff does not know how to run a business. They only care about their time and not their patients. I do not recommend this place and will not be returning. read more