I took my mother to her appointment here and overall was impressed with the professionalism and…read morecare this center offers. My mother was here for a bone density test and the overall experience was a positive one.

Great Service by everyone. I want to recognize Elizabeth for her outstanding customer service. She…read morewas able to get me rescheduled to a more convenient appt prior to my follow-up Dr's appt after I tried multiple times. She also was able to get me the answers I needed prior to my appt and put me at ease with my scan. I was feeling extremely anxious since I suffer from Claustrophobia. Thank you so much Elizabeth! Much appreciated!!!

I had such a positive experience here today that I came on Yelp to leave a five star review, and…read morewas surprised to see all of the negative ratings. Since I was paying out of pocket I had to price shop, and settled on Simon Med after some phone calls and price comparisons. When I had insurance through my last job, I always had my tests done at another imaging facility, but my ultrasound at Simon Med was $319 cheaper. Needless to say, I booked an appointment here and it was easy from start to finish. I was thrilled that they had earlier appointments available compared to my previous imaging center as well. After I made an appointment I filled out all of the paperwork online after creating an account (again a very quick and simple process). Through the online portal I was actually able to reschedule for the same day, and it was all done in a snap. I showed up, checked in on my phone while in my car, walked in to pay for the visit and was called back for the test in a flash. The sonographer was really nice, seeming to care about her job and even retraced some steps just to make sure the test was thorough. There was a nightlight projecting gorgeous colorful displays onto the ceiling, so you have something to look at while lying there waiting. The bathroom in the sonography room was a little awkward in that both doors have to be locked since it's shared between 2 patient rooms, and there are signs to remind you to unlock the other door as well before leaving. Parking seems limited for such a busy area, but thankfully I was able to get a space with no issues and there weren't too many patients waiting ahead of me either, which really helped streamline the process. My family member goes there too for all of her imaging studies, and she hasn't had any complaints that I'm aware of. I've had more complicated experiences with other places, so I'm happy for such a great visit as a new patient.

I was a new customer with SimonMed. I had a CAT scan on Wednesday 4/30/2025 at the SimonMed FL…read moreWaterford Lakes. SimonMed submitted Claim #51406286Z650H billing BCBSIL HCA U325 $1,002.00 for the CT Scan. The claim was processed on 5/20/2025. BCBS paid $771.31 of the $1,002.00 and said I owe the remaining $230.69. On the day of the appointment the office charged me $406.29 for copayment. I paid by credit card. Based on the claim paperwork I was due a refund of $175.60. I sent and email to SimonMed billing department to inquiry about the refund. They returned my call and told me I was only going to received a $163.77 refund. The remaining $11.83 was for a security deposit on the credit card charge. The SimonMed office staff failed to disclose the security deposit charge upfront. SimonMed's process for handling copayments and credit charges are unethical. I was charge a 40% copayment on $1,002.00! The procedure should be pre-priced and there is no reason a patient with insurance should pay that much in advance. They act like they have never charged BCBS. Charging a customer $11.83 ("security deposit") on a $406.29 charge is robbery! What is SimonMed charging a security deposit on credit card charges when such large percentage of copayment is being collected? The large copayment is essential a security deposit! I can't image how low income customers are being treated! SimonMed just lost a customer! BTW. The CT Scan staff was wonderful! There was no problem with the actual imaging process. There was also no long wait to be scanned.

I came here to get my necessary dose of radiation, I really don't know what scientist are waiting…read moreto figure that one out, but there I was, getting some X rays. Excuse the rant. What I really meant to say is that the staff at ADG is very professional and helpful. I called them to see if they accepted my insurance (blessed) and they didn't have an answer right away but called me later to tell me that they did. I was able to schedule for the same day also. Things were working wonderful with ADG. When I arrived, I checked in promptly and was taken to the radiation room in no time. It was like the radiation was waiting for me. I was happy to see Spanish/English signs, it makes me happy to see that we are a diverse country, plus I love Latino Food, because, "Hi, my name is Julio! And I will eat your food! Haha! I'm hilarious!". Anyway, there is parking also. Oh! One more thing: what's up with the bunker inside the radiation room where the tech hides as you are getting blasted with radiation. Why is the guy hiding? Man, show some solidarity. I don't feel comfortable getting X rays, and the tech hiding behind an aluminum wall is not making it easier for me. That's why we need AI and bots.

Outstanding staff (MRI ) technicians and the medical person(s) ( either MA or Nurse )…read moreFront desk (administrative) average need some friendliness Wait time excellent on arrangement of day plus when you arrive

Loved my experience with this place! Had to come in for X-Rays and I was seen minutes after…read morechecking in. I was greeted by such a warm soul, Jason! He was super personable and made sure I felt comfortable. During the scans, he was so encouraging and explained each step to me. Stephanie helped assist during my appointment and she also brought a warmth and care to the room. I did not expect to feel such peace and joy during an X-Ray, but thanks to Jason and Stephanie, I did. Look forward to coming back if I ever need another scan! Thank you both!

Went to professional image centers for my mammogram and bone density test.The staff and management…read morewere professional, friendly and efficient. Maritza performed my mammogram and it was painless, zero discomfort. Carlos, performed my bone density exam and was very kind and attentive. Highly recommend!

Worst imaging place ever , the girls at the front desk need training urgently they are rude, no…read moreside manners, while talking to me in English a second girl wearing a mickey mouse hoodie came and speak to her in Spanish such a bad luck for both I understood perfectly what she said. Due to the situation I requested to speak to a supervisor the answer was there no one besides us gave me a business card and told me to call the main office. Will never go back nor recommend anyone .

Love the service and team members at AdventHealth East. Well trained using thru VA Community Care…read moreProgram. This was my second experience with AdventHealth. Asked VA to send me to them again and they did

Profesional, quick, informative. I was in and out in 30 minutes. And the people there were nice.read more

I've come here a few times for imaging services and the experience has been good…read more The front desk is right in front of the entrance and check in is straight forward. Just given your name, decide on payment or billing and complete any necessary paperwork. Each time, I've had a short wait beyond the appointment time but nothing to complain about. Once I'm called back, the tech verifies that they have the correct person, perform the imaging and have me out of there fairly quickly. The quality of care has been caring and professional. They have a nice, comfortable waiting area. The lighting is low and not uncomfortably bright and sterile; the mix of chairs include cushioned seats and are fairly comfortable. There is also a complementary beverage and snack station offering water, coffee, tea, graham crackers and snack bars.

I needed my cath port removed after a year of immunotherapy. Interventional Radiology at Advent…read moreWinter Park placed the port and an order from my Oncologist was created for them to remove it after my treatment. Don't know what happened but after a week of multiple calls and voice mails to schedule the removal, with NO call back or response whatsoever, we had to go to the Altamonte hospital to get the procedure scheduled there. Something is wrong with the department at Winterpark.

Getting undressed for a scan is uncomfortable! UDI does an amazing job with creating a safe space…read morefor you to do so. They have a separate waiting area when you have to wait in the gown. There is also a private changing room. I had to have 2 different scans done and all 3 women were extremely professional and made me feel comfortable! I have been to a few other places and I can say with confidence that UDI will be where I go if scans are needed in the future.

My dad has been having a variety of medical issues, so we have been here several times. Every time…read morewe have been here, the staff has been wonderful. Quick and efficient, plus everyone is super friendly. Open MRI, CT scans, mammograms, and ultrasounds are available. Located directly across from a hospital, the parking lot is convenient to the entrance with a covered drop-off area. The waiting room is clean and well lit. Filtered water is available while you wait.

KUDOS and thanks to the staff for providing supreme quality customer service! I came in for a…read moreCOPD research study and received excellent care! I would like to give proper recognition to Gio, Lelani, and especially Dr. Humberto Cruz for excellent tender loving care I received for this research study! I highly recommend all to come and visit to support this local business!