This business charged a visit fee that they said they would deduct from the repair cost. They…read moretotally blew me off, did not answer phones or return texts. They have an annoying AI voice answering system that is total voice jail. They should call their business OC Appliance Ghosts. I do not recommend this company at all unless you want to spend $80 for a diagnosis and then waste a week trying to contact them. They deserve zero stars but I have to give one to post my warning to others.

The business responded the same day we inquired about their services. He requested additional…read moreinformation about the problem or any error codes that may have appeared. A time and day was agreed upon, which was a Monday. The tech arrived a little early and started diagnostics right away. The issue was resolved same day preparedness and efficiency.

After about three days of my wine cooler overheating, it is now back in working condition thanks to…read morethe prompt communication and efficient handling of the situation. I'm truly pleased with the outcome and will continue to rely on their service going forward. Thank you so much

Called and was referred over to text message to give information about the fridge model. They told…read moreme they would get back to me and haven't responded to me since. I followed up twice and never got a response back. Highly unprofessional. Would not recommend.

These guys are incredible and very professional! Roy and his helper, Bob were prompt and courteous…read more They knew their stuff and installed our Kitchen Aid wall oven and we love it! Detail oriented and the installation was perfect! Bob even asked if it was ok to use his power tool because he knew I was taking conference calls in the next room. That is service! Much respect! Don't hesitate to give these guys a call! They'll get the job done!

I called PDQ and several other local installers after being told by Lowe's they couldn't install…read morethe new over the range microwave we purchased from Lowe's. PDQ was quick to respond and provided a quote over the phone for the install. We scheduled it for the following day. (Lowe's took 2 weeks before their specialists arrived, only to tell me they couldn't install) Roy arrived the next day, very professional and courteous. ( he wouldn't park in our driveway as he thought he was leaking oil, so he parked his truck down the street. This small gesture was not lost on me at all, it really shows respect for the customer) He prepped the area and covered everything to minimize dirt, dust and debris. He was very detail oriented and made sure our new microwave was installed perfectly, he even went so far as to run the vent and seal every last possible vent leak to minimize noise. I would recommend PDQ to anyone for appliance installs. They were only slightly more expensive than Lowe's, but they can actually perform the work.

These people are honest, reliable and reasonably priced. Great service company that i recommend…read morehighly.

Great service , I called for a fridge repair on my ice machine and was scheduled for the next…read moreafternoon. The tech Ian, was the best guy. Very informative about what the issue was. And informed me of how we can prevent the issue from reoccurring , I have a LG double door with a lower freezer. Ian was nice and clean cut and made me feel very comfortable being in my home. Once the job was done , Ian said would take some time for the ice to freeze but if there were any issues to let him know. It has been a week and I'm happy to report I have cold drinks again! Thank you so much for helping me so quickly !

Great service and always friendly. They also show in a timely manner and text when they're on the…read moreway.

So I've been wanting to write a review for a couple of months-just have been really busy. The…read moreentire saga is still ongoing, since I'm in a dispute via my bank for the 'service' they provided. I just have to have some time to sit down and write an extremely detailed account of everything that happened (it'll be the short version here). Back in the end of June, I called them because my washing machine was showing error codes. My repair guy whom I've had repair all of my appliances for the last 10+ years suddenly passed away earlier this year, so I needed to find a new person. Making the appointment was easy enough. The tech Rodion ('Rodney') ended up being late, which should've been a sign that the company wasn't reliable. He was supposed to show up between 1-4, but didn't arrive until almost 5. I showed him the laundry room, and the the dude KICKED ME OUT of the room and shut the door, not letting me watch him work. A few min later, he said it was the filter that needed to be changed. And it'd cost $465. I said forget it, I'd rather just buy a new set (the set was about 15 years old anyways). About a min later, he said he was authorized to give me a $100 discount. I told him that I was just gonna replace it, but yes, I let him talk me into fixing it. So he 'fixed' it, turned on the washing machine and immediately left. I had to leave for about 30 min, and when I came back, I came back to a flooded laundry room and different error codes on machine. I threw down some towels and called D & V. A woman answered, and there were screaming kids in the background where I couldn't hear. I was surprised because they presented themselves in the beginning as a major appliance repair company with an office, or it could've just been my perception. Anyways, she kept saying that she will 'escalate' the situation and call me back immediately. She never did. The following morning (Friday), I called again. Still no response. Finally I began a text string threatening to call my bank, and then got a reply saying the tech will come by between 6-7pm that evening to take a look. Long story short, they texted before 6pm saying that a tech was on his way. Then about 5 MINUTES before they were due to arrive, another text saying the tech has a flat tire and won't be coming. Hence the start of the ongoing bank dispute. I would not recommend this company to anyone. It's funny that they have a 3.4 star review on Yelp but a 4.9 on Google. I am speculating they got all their friends to leave fake reviews on Google. These people are sketchy. Yes it was my fault for letting him talk me into spending the money, but after having a completely trustworthy repair man for so many years I guess I had let my guard down. Either way, they never fixed the washing machine. I will never hire anyone again that wouldn't let me watch them work. We did end up buying a new set from Costco. It works perfectly. And D & V was trying blame me as well for the new error codes.

I had a great experience with the technician who assisted me with a fridge repair for my SAMSUNG…read morefridge that needed a new compressor. Although dealing with Samsung's customer service was stressful, he was able to order the part we needed while we waited for Samsung to update our work order to cover the labor as well as the part. Once Samsung reached out to him to update him that our labor was going to be covered he was at our doorstep ready to fix our fridge before we even heard anything from Samsung ourselves. He was very honest and reliable. I would highly recommend giving him a call!

Our service tech (Nimad?) was on time and very friendly. He quickly diagnosed the problem with our…read moreice maker and clearly explained the problem. He checked and found the part he needed in his warehouse. He returned 2 days later and after a quick 10 minute visit, the repair was done. I highly recommend AA Appliance repair.

The guy is good, punctual, reasonable. Will definitely call again…read more my refrigerator fan broke. Called late Sunday night. Got a text message and set up Monday afternoon appointment.

I had a great experience with OC Appliance Doctor! He was very responsive, quick to get me…read morescheduled, and friendly, polite, and professional throughout the entire visit. Of course, my refrigerator decided not to replicate the issue while he was here, but he still took the time to check everything over and clean out the vent. I really appreciated how helpful and thorough he was. I would absolutely call OC Appliance Doctor again if I have any appliance issues in the future!

Everything went extremely well! I'm a returning customer and very happy with Tim's customer…read moreservice, knowledge, and technical skills. I initially called on AT Appliance in 2020 to service my refrigerator motor. When my refrigerator was leaking water this time (6 years later) I found my previous receipt of service and called AT Appliance again. They were very responsive and scheduled me for next day service. Tim called me before his arrival and was able to repair the leak and also returned today to replace the water dispenser part that I requested. Looking at my previous receipt from 2020 it turned out Tim was the same technician that helped me back in 2020. I was pleased to realize this and also to experience the same quality work that was done back then. Tim really went above and beyond to deliver reliable quality service. His work is honest with transparency, clean and organized. I appreciate reading reviews of other customer's true experiences and wanted to make sure to write this review to share with others that are looking for a creditable appliance service. I highly recommend Tim's service.

Alex/Tim responded within just minutes of my request on Yelp to fix our old dryer that stopped…read moreheating. They were polite, professional, reasonably priced, and very patient for payment (our fault hehe). The -1 star is only for the fact that the correct diagnosis was one that chatGPT suggested (a faulty coil) as opposed to their more expensive original diagnosis of a faulty valve. Thanks AI! This is the second time we've used their services and will continue to do so, as alas these older but more reliable machines of ours are starting to show their age.