I am prefacing this review by acknowledging that I have not seen this physician. However, the way…read moremy appointment was handled today was a serious insult and joke. Therefore, I can only persuade new patients to avoid this office. I called the Hartford Healthcare line to get an appointment in Avon. Honestly, I didn't care who the appt was with. I am not feeling the greatest and being new to the area, I was hoping to be seen and then establish a primary care doctor. I was scheduled with this doctor. Again, I would like to mention that I am unwell with obvious symptoms. I show up for my appt 15 mins early. All my personal information is gouged out of me. My insurance card is run and copay is paid. The nurse even calls me in. But then I am told that since this doctor is not currently accepting new patients I cannot be seen. So again, this is a sick patient who came all the way in with a legitimate appointment and was turned away due to their admin error. The office did not even have the decency to let the doctor see me based on my illness. Of course I am livid and will recommend no one to come here. Primary care physicians are plenty and being treated like this as a sick patient is a violation of your oath not to mention human decency. Totally not worth the effort for just a family practitioner.

I am looking for functional doctor so I was referred here from my boss who has seen these…read moreindividuals herself. I have only made it as far as to have a telehealth visit with Dr. Mary Ann. On the day I have the visit, I had to reschedule from an earlier time to a later time, so I was able to get in contact with Jessica at the front desk, who was very very professional and friendly btw! I am rescheduled for a later date and the Doctor who I was to see via telehealth had never called me so I called Jessica again and she was very prompt at getting the Doctor on the phone with me. The doctor either wasn't notified but the first thing she said was "well you cancelled you're appointment"....a little on the unprofessional side for me, because I didn't get a "Hello", "Sorry about the mix up" , nothing. So I know I'm not going to get far in this visit because you have to pay for these things but I was expecting just a little more. I told her my concerns and the first thing she ran down was the price...It made me feel like she was deterring me. I was really looking for what were their potential plans of action just baseline for their patients. All in all I wouldn't proceed just on the tone of the first telehealth visit.

I'm new to the area and needed to establish care with a new primary care doctor. Most primary care…read moredoctors I was trying to book with were fully booked until early 2025; I'm calling in July/August 2024, that's insane. Dr. Mufti's office was the only one I called that was available and in two weeks, score. The office is located in a convenient location; a medical building with plenty of parking. Checking in was easy, staff and Dr. Mufti were friendly. Now here's the kicker, the first appointment was just a meet and greet with the doctor. I went over my medical history with the nurse for about 45 minutes, entering all the details with her. By sending the patient documents electronically and having them fill out their medical records/info electronically and before they arrive for the appointment, this would drastically reduce the wait time; it will streamline the appointment for both parties and save a ton of time. After meeting with the doctor, we went over my records for about 15 more minutes. She had labs ordered and gave me a paper requisition for Quest Diagnostics and I was able to setup a second follow-up appointment for 2 weeks later; I'm sure we would go over my lab results then. The appointment took an hour and 15 minutes, which is pretty long compared to others I've been to. I'm just used to the medical history being inputted electronically and submitted before the initial appointment and only one appointment needed; the lab results would be discussed over the phone and not a whole other second appointment. This would save some time for both parties. Since I was given a paper requisition to get my labs done at Quest Diagnostics; I booked an appointment for a week later, fasted for it, and went to my morning appointment at QD. The phlebotomist went through the paper requisition and there was a diagnostic code that was missing on the requisition, therefore, she couldn't do my blood work. I tried to call the doctor's office multiple times, but of course it's closed since it's a Saturday. My time was wasted and I was very disappointed. I decided to cancel my follow-up appointment with Dr. Mufti because the inefficiency of the appointment process was wasting my time. In the end, here are my two cents and constructive criticism, use technology and have things done electronically and double check the requisitions; nobody likes their time wasted.

The doctor (Mufti ) seemed unfamiliar with therapeutic communication when interacting with new…read morepatients, which led to some awkward situations. As a nurse with a few years of experience, I've been trained extensively in therapeutic communication, but this doctor's approach felt like a completely different challenge. I don't know how others might perceive this kind of experience, but for me, it was truly unpleasant. I hope to never encounter something like this again in the future. the older staff was very welcoming and friendly, compared to the younger one when you communicate with her, it seems you have to go up to her level.

Top rating, well deserved. Dr. Chilton knows his stuff. My family's depended on him for many years;…read moreit's not just his knowledge but his style that makes him a rare, valuable find. We're fortunate to have him in our midst.