First crew on Friday had trouble with installing a chimney liner. When they left they told me the furnace was lighted but it went out shortly after they left. We were without heat for 4 days. There was no live person in their office all weekend. Finally on Tuesday another crew finished the job. I would not do business with them again. ​ read more

Ultimately the job I paid for was not completed. I paid for the fireplace cleaning (level 2) and service work on my chimney and hot water tank ($4,771.95). The technician left 3 holes in my furnace and also did not clean out the vent system attached that pulls the air into the system. The office was not friendly or helpful and told me that the vent was not part of the fireplace and it's a homeowner issue. I'm not sure how that is true if the vent is needed to make the fireplace work. The company also sent an employee to my work to retrieve their check because they would not wait for it to come in the mail. Additionally, the office and technician called and texted me non stop to sign for their service and I'm positive they saw me as an easy target since I am a female and sole homeowner of the property. I would not use this company again. They are only out for their money and don't finish the work that was paid for. read more

See all

Salesman arrived for an estimate for an inset of a Blaze King Ashford 25 fireplace insert into my existing fireplace. He completed fireplace inspection and chimney inspection. Never removed existing Chimney cap of even looked down the chimney with a camera. Told me the entire chimney should be replaced for10 plus thousand dollars. Never mentioned having it re pointed or repaired. Answered questions, which there were many, and he kept saying "sounds like you did your research", who wouldn't. I inquired about a block off plate to be installed where the chimney liner comes down to connect to insert, don't want a draft. I even showed him a picture of what I wanted and he said NO. What about fireproof insulation he said. Chimney liner is insulated. Well I would hope so. He went to his vehicle to write up the estimate and 20 minutes later returned with an estimate asking $14,000+ I laughed and said if you ask me this is WAY OVERPRICED. He then asked for a deposit. I said i have other installers coming and would get back with them. I asked for an Itemized list to be E-mailed to me with dollar amounts and I got a list with pictures of the items for install but no dollar amounts, who does that. I want to know what i am getting charged for. Company called the next day to see how things went and I stated I was NOT happy and thought they were way overpricing. We discussed what took place and i said I would get back with them.Told them I wanted an itemized listing of what they were going to charge. This should be included with ANY ESTIMATE!! This is not my first estimate for the same thing. They then sent me a itemized list to include individual pricing. Way overcharging if you ask me. I would NOT recommend them. read more

We have a fireplace and wood stove with separate pipes that run through the same chimney. We used Advance Chimney Sweep once before and the inspection and cleaning were fine. The last time we used them, the owner came with the worker and after they tore down the wood stove pipe, the owner said they couldn't go any further and would not even put our pipe back together "because when the wood stove was installed, it was done incorrectly and not up to code". They charged the full amount and left a mess on the floor, and my husband and I had to put it all back together! Since then we have used two different companies to inspect and clean both the wood stove and fireplace. Neither company found any issues and both the fireplace and wood stove work just fine. This place is a ripoff! read more

Bad experience! They were quick to respond (which should have told me something because of how busy they should have been). Guy shows up...immediately complaining about how he thought I only had one fireplace, despite spending a good amount of time on the phone detailing that there were two, and exactly where they were. The guy wouldn't speak to me until the end, where I learned absolutely nothing about my new homes fireplace and instead was shoved a pile of brochures, telling me how bad my chimney was. The quote was extremely high...WAY high... Then I get a letter from the company in the mail a week later saying that if I act quickly I could get 10 to 15% off...as a favor to me because of COVID-19??? Don't waste your time with this company. read more

$200 for an estimate. The guy climbed the ladder to the chimney and wasted a couple of minutes there. Then took photos in my basement. He had to make the estimate look worthwhile somehow. Then 10-minutes later from his truck, he emailed me a ridiculous quote that would buy a small house. Clearly, he wasn't interested in the job and I probably got the super fast quote because he was in a hurry to see how big of a sucker he was dealing with. He is a crook in my opinion. read more

I had 2 guys from this company come to inspect and clean my chimney. They were friendly and courteous, although it didn't seem like they were concerned with the time it took for them to be done. I paid $250 for them to tell me, that my chimney was in no working condition and I would have to pay another $4200 for them to fix it! So I wonder, why was I still charged for the cleaning, if they already knew, the fireplace wouldn't be used any time soon. That was not very nice and I am pretty upset about that! read more

Very pleasant staff. Chimney looks great and can't wait to feel at ease when I finally get to use fireplace. They were quick and informative. Thank you! read more

This is the email I received from their customer service representative in response to my concerns. Hi Nicole, First and foremost, we apologize that the technicians wore shoes in your home. We do provide them with foot protection and they're required to wear them. Concerning the flashlight, there's absolutely nothing anywhere listed to the type or the level of brightness of the flashlight we state we are going to use. So, I really don't even understand the complaint on this. Unfortunately, we do have uniforms but the company that we work with we are in a legal dispute with because they are not upholding their end of the contract and providing us with uniforms as necessary, so we do apologize for that as well. As far as using binoculars, they're really not necessary, our guys have trained eyes and are more than capable of ascertaining the condition of the chimney that is well within 30 feet of visibility, not to mention that a picture of the chimney magnified is probably more useful than binoculars are anyways. If our technician wasn't qualified to do the inspection we wouldn't send him there, we just have redundancy within our company and everything that employees look at we like to look at as well as to authenticate. I'm a little bit confused with the restroom concerns because you are the first customer out of 30,000 customers that we've worked with that has ever complained about it and I personally allow service techs to use my bathroom freely anytime they're working on my home. But, with that being said, if you didn't want them to use your restroom all you had to do was simply say no. Also, if you knew anything about chimneys whatsoever then you wouldn't even need our service. So, I would say that you're not even close to qualified to perform an inspection up to the standard that we do. I don't feel as if we're going to come up to an amicable agreement on most that you are complaining about and while I do agree with some of the points that you have mentioned, I disagree with most of them and find most of it to be quite trivial. But, because we value you as a customer, we are simply going to refund you for the service and we will discuss all your concerns with the technicians that were there and reprimand them as necessary. Thank you for your concerns and we hope that the full refund satisfies you. Thank you! Advance Chimney Sweeps, Inc. read more

DO NOT USE THIS COMPANY!! We had an awful experience, not only was the job done incorrectly ( we had the local fire dept confirm codes/standards) but the owner sent harassing emails to get payment prior to finishing the job correctly. He will threaten his attorney, send demand letters and numerous emails. It was 0-60 instantly - more concern over his payment than fixing his mistake- I was so concerned for our safety we paid the 200 ( despite the job not being fully corrected) and hired another company to do the clean up. If you use this company you should also hire a body guard and attorney simultaneously. read more

I have had two annual sweeps to my Chimney. Both times the workers were professional and courteous and tried to decline tip. They took their time and got the chimney clean, then gave me a run down of the status - what was good, what was not so good, what could be done, and pricing. Ive been happily using my fireplace and will continue to look to this company for my annual sweeps. read more

I have used this company for years and on 2 separate properties I own and I am finally getting around to writing them the 5 star review they so rightfully deserve. They are professional, incredibly neat, prompt and very reasonable. I would ( and do) recommend them to any of my friends.. and in a heartbeat. I don't think I could trust any other company as I do them. read more

Advanced Chimney Sweeps cleaned and inspected our chimney very efficiently and cleaned the area upon completion. They checked the cap on top of the chimney and took photos to alert me of cracks in the cap. I would recommend their service. read more