came in with a battery light on and Bob was incredibly helpful and knowledgeable. he was super…read moreinformative and walked me through the entire process and steps. helped me as much as he could 30 min before closing on a sunday. 10/10 would definitely recommend this location

Eric is so so helpful and full of knowledge. He helped us out so much!! Eric is a huge asset to…read morethis company. They need more people like him. We will be back to this location!

I'd like to preface this review that I've only been here for "quick needs," such as lightbulbs,…read morewasher fluid, etc. The staff here are friendly enough, and they definitely made my shopping as painless as possible. They have a seemingly overwhelming amount of options if you're not familiar with what you need. This particular visit, I was shown exactly where I needed to find a particular lightbulb, and was given guidance as to what might work best for me before I even asked. A+ for sure! I'm definitely going to continue shopping here. Keep up the good work, O'Reilley!

Today I had the best customer service anywhere since Covid destroyed are economy and customer…read moreservice. Manager Pedro and clerk Cris at the Villa Park location went above and beyond there normal employment and experience to assist me with all my questions and needs. Would recommend them to corporate for outstanding assets to the company and customers. Peter

They are polite. They help you as much as they can. Ed helped me solve my problem.I highly…read morerecommend them. If you have a problem with your car they will help you. They are very p

Sorry I don't remember the guy's name, but he was very helpful. After getting a $275 estimate for…read morea repair to my Honda, and researching the part online, I headed to Napa. The part that other places had for $45 - $60, Napa had for $15. The salesman wasn't familiar with my car, but gave me some general tips for this do-it-yourself attempt and assured me that if it didn't work out, I could return the part and be out nothing. With his advice, and the clear instructions that came with the part, I did the work myself and saved over $250! I hope nothing else goes wrong with my car, but if it does it's worth the trip to this Napa.

Mike the manager here is always great super helpful nice and just an overall great guy everytime I…read morego in there very fast efficient and knowledgeable!5 star store!

Came in the other day because I had issue with a car part. My side mirror popped off and I…read moreaccidentally ordered the wrong one. I am not a car person at all so i had no idea where to start, but I was hoping to get some assistance from someone who KNOWS some car things at this AutoZone. Anyway, went up to the cashier one morning who immediately gave me a dirty look. Like i offended him for just walking into the store. I said I had a question, explained my situation, and showed him the picture I had and asked if he was able to help and look at it. Guy said "no" rudely. Okay...my bad? I understand if they're not trained or specialized to look at the actual car, but bro just flat out said "no we don't do that." Wow such amazing customer service that was. I said sorry. Then asked if he had the part. He gave attitude, said no, and didn't even bother looking anything up on the computer. I also tried to return the wrong mirror that I had bought. I ordered it and had it shipped from the AutoZone from Streamwood, but I have called that location and they said it could be returned at any AutoZone location. Well guess that man only knows one word because he said No. Didn't even check anything on the computer or ask anyone, just condescendingly said we can't return it because they don't have the receipt on this locations computer (i literally had the receipt in my hand but ok). Well guess what I went to another AutoZone in Lisle and I successfully returned it with no issues! so I guess he flat out lied to me. Very welcoming and great (not) experience with that man.

Stay clear of this conpany What a rip off joint. I bought a…read morelower radiator hose for my 57 Oldsmobile from their now closed Glen Ellyn store. They gave me the wrong one! I had health issues that sidelined me for a few months. Now they say they won't take returns from a closed store! And also if it is over 45 days old. Looks like Autozone will get all the business for my nine vehicles from now on!

Asked dude if his last name was Lincoln, when he told me his first name is Abraham. He said I'm…read moreracially profiling him.

For those that don't know, Suburban Drive Line is known in the area and as their name states, for…read moremost anything driveline and suspension related. They are 4x4 specialists and will tell you like it is regarding any repairs that are needed for your vehicle. My Explorer was in need of the rear end to be rebuilt after 100,000 miles, as it started howling on a recent trip. I was expecting this not to be a cheap repair but with the expertise of SDL, they still made it reasonable and what I was expecting to pay. I also brought up a couple of small leaks on my transfer case and Phil's team included the repair as part of the initial quote! If you're looking for a repair shop to talk to you in unicorns in pixie dust, please get that out of your mind before you walk in the door as you will basically get a point blank description of what is wrong with your vehicle and what is needed for them to complete any service to your vehicle. Be prepared for direct and honest communication! Don't expect to get a trophy for showing up and bringing your car in for service! Thanks again Phil and team, I have a feeling the bearings in my rear end were making noise longer than I thought, as I don't recall my vehicle being as quiet as it is now for quite some time! Job well done!

worst ever! nightmare took 2 months to fix my rear-end and they gave it to me with used parts…read more. very unprofessional..

You won't find better parts or better prices anywhere else! The staff is super knowledgeable and…read moreprofessional. Highly recommended

Horrible i was scammed they never sent my bumper,hood,fenders, or airbag i payed $900 and they…read morenever sent me the tracking number i call them but they never answer the phone horrible customer service. I still have not recieved my items its been 2 weeks.

The retail store is closed now. The service department is still open but the employees don't know…read morefor how much longer.

Had complimentary tire rotation and alignment. the company the tires were bought from use Pep Boys…read morefor the service. In my fifty plus years of owning and having vehicles repaired i have never had what happened at Pep Boys done to me. Some how I had 4 lug nuts and bolts damaged and needed repair. it came to $124.79 which is about the cost of tire rotation and alignment. The shop gave me 4 lug nuts which they claim were damaged. i was able to put all 4 lug nuts on the vehicle without any problem. They are deceptive and seem to be more interested in making sure i will never use their service again. I would leave a zero but the rating system requires a star.

Walked in to hearing the workers dropping the f-bomb like crazy. Fine, whatever…read more Went to pick up my online order on Tuesday I placed on Saturday Was told the items were put back. I checked the app and it said picked up on the day I ordered it. Huh? No credit issued, no explanation, I had to wait 15 min for a manager to approve the items be given to me. Not a way to run a business.

I provided a picture of exactly what I needed to an employee. They refused to look at the picture…read moreand kept demanding specific information that i did not know/understand. Extremely rude and have never been so dismissed in any establishment. Ended up walking out without my product. Will not support this location.

This is one of the few real "parts house" places left in this area since forest city went under…read moresome years back. It is so nice to actually have a "parts guy" who really knows parts, not some moron whom only knows how to punch what you need into the computer. With all of the other mega chain parts stores that are now on every other corner now, I do recommend giving these guys a call. Their prices are competitive with the chains (maybe a little higher), but you actually get the right parts first try along with and advice or tips to make your project easier. Yelp-On, -Dan

I believe in shopping local; but it helps when 'where' you shop knows their stuff and can give you…read morerelevant info and advice when asked for. Have bought batteries, belts, cables and more here over time. What was especially impressive, tho, was stopping by the other day for what turned out to be a $3 bottle of Armor All. Was cleaning my car -it was close to their closing time - yet the counter clerk was friendly, helpful and cheerful. Not always something you find when you walk in close to closing time...and buy something for $3.