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    Advance Auto Parts

    2.3 (3 reviews)
    Closed 7:30 am - 9:00 pm

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    Ask the Community - Advance Auto Parts

    University Chrysler Dodge Jeep RAM of Rome - After service

    University Chrysler Dodge Jeep RAM of Rome

    (24 reviews)

    I wouldn't take a bicycle to this clown show. 2020 Dodge Challenger had a sunroof that would open…read moreon its own. Made an appointment a week in advance. Day 1 not touched, Day 2 said they were diagnosing problem Day 3 said they were ordering part and it would be ready next day. Day 4 now they say they are waiting on approval from warranty company. Day 5 they say I can come get car the part is on back order, and they will call when it comes in. A week later I make an appointment. Got to dealer at opening. After 4 hours they inform me it's the wrong part, and they disconnected the switch, so the sunroof wouldn't open. Saturday the sunroof opened and because they had disconnected the switch now the roof can't be closed. Monday back to this sorry service dept. 6 hours later car hasn't been touched. 5 hours ago the service advisor said they were pulling it in. Nothing but lies and unqualified technician. Drive a 100 miles to avoid this place, because it will be the worst experience you'll ever have.

    Absolutely nothing positive to say about their service department. Woman was rude from the start,…read morethey were inconsiderate of my time and found nothing wrong with my truck when coolant was visibly leaking out of it. Not to mention being hung up on after finally getting ahold of them 8 hours after dropping it off and multiple attempts to get the status of my vehicle when it wasn't supposed to take more than an hour or so. Their mechanic was "looking at my truck" for hours and I called to see what was going on and they said they are still running tests on it, so I pulled up to check as I was on the phone with them telling me this and it was parked in the lot not being looked at with the mechanic sitting around chatting with his buddies. Took it to another Ram and their service department found a major leak within one hour. Such a waste of time bringing my truck here.

    Advance Auto Parts - autopartssupplies - Updated May 2026

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