Used to be great but seems service quality has gone down. Staff seem very stressed, overwhelmed and…read morebusier. They say they are currently short staffed based on number of appointments...so why is that not being fixed? Meanwhile I saw a bunch of sales people sitting around doing absolutely nothing. My visit felt rushed whereas before I felt I had more time to discuss my car with staff. They didnt even have enough people to help move customer cars that were piled up. Such a shame and a very bizarre business practice. FYI: if you want more customers (and profit), you need employees. Makes me think they dont care about customers anymore and they certainly dont seem to care about their service staff.

I had a very good experience at JK Mazda. I did not feel pressured at all. The sales professional…read moreI worked with, Ray Manto, was very helpful. He listened to what my needs were, and suggested options. He was not pushy at all, but helpful and available. I would buy from John Kennedy again!

Almost 3 hours for an oil change car hasn't been the same since, horrible don't do it!!!…read moreYou have been warned Didn't take a pic but these idiots left an oily rug under the hood good thing I needed washer fluid. Ughghhh

Derrick always goes above and beyond every phone call and visit! I appreciate the time he gives me…read moreto explain what my car needs and when to get the service done! Thank you Derrick!

So far they are amazing! They helped with our rogue when we…read morehad flood damage and now with repairs to my wife's vehicle. Once it's all said and done I will update this review because I am sure they will earn the last star!!

This shop is quite literally a scam artists' business. My vehicle was disabled on the highway due…read moreto a failed clutch. I had no choice but to allow Sanatoga Auto Body to do the tow, since my roadside assistance was not covering the cost. The tow was a distance of 5.3 miles - a very short distance from their shop. I was charged $150 for the tow itself, and $20 for a fuel charge. I didn't realize it cost $20 to drive 10.6 miles combined distance. That must mean their tow truck gets 1.88 miles to the gallon! WOW! Then, a second tow to a shop for a combined total distance of 21.6 miles, was an other $100. So, why the drastic difference in cost per mile? When I asked the receptionist about this, she fumbled her explanation, saying it was figured out on a "by-job-basis" and negotiated each time. Translation to this: We take advantage of our customers when we can. The receptionist also acted extremely rude on the phone, and hung up on me once. I had to go confront the shop owner in person. I'm a four-year military veteran with a 6-month pregnant wife. I remained calm, nice, and reasonable when discussing this with the owner, Paul, the entire time. They refused to cut even $20 off the total bill, and only accepted cash payments - because people were cancelling their credit card payments, due to the outrageous, scam prices. Do not EVER give this place your business. If they lie about cost and profit on a simple tow job, imagine how they act when they actually figure price on fixing your car.

I should have listened to the poor negative reviews. Place did poor work and ripped me off. I ended…read moreup going to another job to pay more since they did not honor warranty under their own work. DONT TRUST THIS PLACE!

DONT GO HERE. Don't believe the positive reviews. Place sucks. Charged me over 1k and NEVER FIXED…read moreMY ENGINE LIGHT. They refused to look it and wanted to keep charging me $$$. I have texts to prove it. THEY DONT KNOW HOW TO FIX ENGINE LIGHTS AND OVERCHARGE! Believe only the negative reviews. Wish I never used them. They ripped me off big time. Tried them for the first time and boy was it a mistake. Run far away!!!

I have been a customer for over 26 years. My most recent appointment coincided with a heavy work…read moreschedule on my part, and they did their utmost to accomodate this.

My rating is only based on the sexist policies at this business. If you are female and want to test…read moredrive a car, they insist that TWO salesmen go with you. I stress salesmen, because this location does not employee female sales staff. When they did, the female employee could go alone with male or female customers. I asked to just go myself at that point and was refused. I have been getting my car serviced at this place for 18 years and I showed up in a 75k luxury car. I can pay cash for anything on the lot and I'm not a tire kicker. This was disappointing. It is illegal for car dealerships to discriminate against customers based on their gender. Denying or altering service for a test drive, or any other part of the sales process, because a customer is a woman is a violation of federal and state law. Edit- in response, I was told by the salesman that this policy was exclusively for females, not for everyone. Men can go with one person. Only women need to be accompanied by two members of their staff.

I was only here for work purposes via my regular 9 to 5. I pretty much just dropped a truck off and…read morethen picked it up a week later. What I did notice is that the staff was friendly and taking great measures for safety and health due to Covid. They only allowed 1 person in at a time. The store was a nice size and had a huge selection of truck stuff. Yeah, stuff! It's like a autozone, on steroids, for trucks. Repairs and stuff! Check them out if you have a truck...and I'm talking a little old pickup truck either. Even though they would probably hdd as be some stuff for it!

These folks are incredibly helpful and honest…read more Trailer running lights stopped working on my camper. I bought a trailer hitch tester and found the fault was on my truck. Put truck in dealership shop to prepare it for my trip. Four hours later, after bringing in a retired master tech, dealership determined it was a bad ground and re-wired it. Went to my trailer and lights still don't work. Next day I call T.P. Trailers and they say bring truck in. Three minutes and ninety five cents later I have a new fuse and my trailer lights work. Then the mechanic showed me what to do in case it happened again.