I only drive Toyota I use to get oil changes at Valvoline but found this place cheaper with Toyota…read moregenuine oil!! 89.99 oil change 39.99 air filter in cabin Tire rotation is 29.99 12.95 petty charge for changing filter One apple free Rice krispy treat free Coffee free Mint free The place isn't cheap but I know they stand by there products and the work is done the way it is suppose to be. The shop is nice and clean I ate an apple drank coffee and also ate a rice Krispy treat. Zach Dixon greeted me at the door by my name I guess he looked at schedule but either way he took the time to look I like to be treated like a person so thank you!! He made contact with me 1/2 way thru service and ask about air filter. I was on the road in 45 minutes !! They changed my in cabin air filter for 12.95 labor I guess which is a petty charge in my opinion. But I'll be back for the quality of work . I would recommend

Absolutely disgusting everything smells of weed and employees look like there drunk and or high…read morewould not buy my car and or car shop here would give a 0 star but can't

Took my truck in for a safety recall. The truck required a number of software updates. The WiFi in…read morethe dealership was down. The technician tried using his cell phone hot spot to install the updates, but failed after 3 and one half hours. I was told that the service would take an hour. I had to listen to one of the mechanics in the bay outside the customer lounge cussing. I reported this to the guy that checked me in and nothing happened.

at paducah ford I was charged 6300$ in unauthorized warranties and spray protection. they never…read morementioned any warranties nor did I approve any but the charges were added to my loan amount without my knowledge. now it's " non-refundable" . do not trust paducah ford especially Stephen and Terrance! ​

They was good about helping with a ride and helping with a rental because they have a contract with…read morerental enterprise and cheaper to get if you'r car is being fixed there. But I have the same problem still and the same sound and didn't seem like they cared at all what was going on afterwards. So I'll never go back for anything. Not even for an oil change. My warranty company was worse and they are cancelled. To me both didn't provide professionalism of any type

My wife and I were traveling from Clinton, MO to Cumming, GA early March, 2024 when our 2023 Ford…read moreBronco Sport developed a "clunking sound" under the engine. The PF service department (Arron Rucker, Asst Mgr and his team) arranged for a quick review of our vehicle and analyzed the problem to determine if they could fix it. Even though PF could not then and there fix the noise, they did talk us through some of our difficult choices. We decided to return home and not chance a more challenging problem than we already had. While we were waiting and thinking about a possible replacement vehicle, Mike Felker in sales cordially showed us a few options. This episode could have been worse than it turned out...by far. The mechanics' analysis of our vehicle cost us $180 and our trip did not go as planned. But God works in ways that make sense to reasonable folks, and we are glad to have known a few there at PF! NOTE: Now March 12. Yesterday we had Gregg Smith Ford here in Clinton fix the "clunking" noise coming from the front end of the Bronco. It took their suspension tech a 5-minute drive to diagnose, then about 10-15 minutes to fix. NO CHARGE either! GSF service manager said he'd spoken with Mr. Rucker at PF service department, and told Mr. Rucker what the cause of the clunking most likely was. My wife and I were charged $200.00 at PF when the problem should have been easily and quickly solved. Sorry this review got a little long but the lesson learned is to be careful about dealing with PF service department. Had to take away one star upon further developments....

I want to share my experience so other buyers can be aware before purchasing from this dealership…read more In 2025 I purchased what was represented to me as a brand-new 2024 Ford F-250 Super Duty Platinum from Paducah Ford. This was my first brand-new truck purchase, so naturally I expected transparency and honesty. Unfortunately, after the purchase I discovered evidence indicating the vehicle had sustained transport damage and had been repainted prior to being sold, which was never disclosed at the time of sale. Here are the key facts: * On May 14, 2025, an inspection at another local Ford dealership identified repainting and overspray on the vehicle. * On May 22, 2025, I discovered a handwritten notation on the rear driver-side window that read: "Transport Dmg - Jack Cooper Transport. Take to Shop." * When I contacted Paducah Ford about this, I was told there were no records of paintwork or damage. Since then, the responses I have received have minimized the issue and framed it as minor cosmetic "imperfections." However, the concern is not about cleaning or repainting something now. The concern is that a vehicle with prior damage and repair work appears to have been sold as new without disclosure. Instead of acknowledging the situation, the dealership has continued to characterize the matter as something that could simply be "fixed," which does not address the core issue. What should have been an exciting experience purchasing a new truck has instead been extremely stressful and disappointing. Based on my experience, I would strongly advise potential buyers to think carefully before doing business with this dealership and to thoroughly inspect any vehicle for prior damage or repairs before completing a purchase.