Last Tuesday I purchased front brake pads, and front rotors for a Ford Focus 2001. Original rotors…read moreat 135,000 miles, I had them look up the correct parts, I paid for them & went home. Wednesday morning at dawn I began the task. I had no issue with installing the brake pads, but the rotor did not fit. It was the incorrect part. I matched it up against the old removed rotor, and the 4 holes did not line up. I called this Autozone on the phone, a man answered. I explained my not being able to drive the less than 2 miles to get the correct part. He told me I had the correct part, but bring it in for a better match. I explained I had my only transportation on jack stands, and I just installed the new brakes. He told me to put the old rotor back on with the new brakes, drive it over with my tools. I could then jack it back up, remove the rotor, bring in the new ones I just purchased, and he would match them. I had no choice at this point. I did exactly what he said. Yet I decided not to repair my car in the parking lot as he told me to, as there are signs posted all over for no car repair to be done on premises. I brought in the new rotors, and asked whom I talked with, no one spoke up. Not even the Managers. A nice man looked up the rotors' part number for me, and said "there are 2 options for your model year, but we do not have the other one in stock, you would have to drive another 7 miles to get them, plus it cost's more" He explained it all, and was apologetic for the whole mess, and was baffled on whom talked with me on the phone. He refunded my money, and was courteous. His name was Frank. I then took my business across the street to the competition whom was most courteous, and carried my rotors to my car. I then discovered my receipt for my pads/rotors from Autozone was somehow missing so I can not prove my warranty on the brake pads. I have a Autozone Rewards card, which I will NOT be using again. http://www.autozone.com/autozone/

Bought brand new battery and it was faulty. Keep running down. Had it recharged 3x. Replaced…read morealternator thinking this was problem but it persisted. Finally paid for diagnostic and it was the brand new battery. Store replaced battery but at this point I'm afraid this maybe faulty. Spent a lot of money bcus of this faulty battery

First timer at this location!…read more Shoutout to Mr. Carlos G!!! Went in for a new battery and was out of the store with a newly installed battery in less than 30 minutes!! Amazing customer service done right!! He gave some helpful tips for maintenance too! Thanks again!

This Auto Zone is just around the corner from my apartment, about a minute away, and I will happily…read morego further to shop elsewhere. I made an online order for four items, all of which were in-store, and two days later I had to call to find out what was taking so long. I could barely hear the guy I was talking to because he had me on speakerphone and there was so much noise, and he ignored me for a couple minutes while he had a conversation with another employee. But he never apologized or gave me a reason for taking so long, he just said the order would be ready in 10 minutes. I don't know who's managing the Auto Zone on Covington Pike, but he sucks at his job.

Went to buy a new battery. All went well except make sure they check the battery before you walk…read moreout. My battery wasn't charged. Had to get a boost with a new battery. It's working fine now.

This is by far the worst autozone in memphis. DO NOT go here unless you want to be profiled,…read moreaccused of stealing, and accused of being on "crystal meth", while simply looking for tarp/car cover. Then once you prove you're not a thief or an addict, the security guard will follow you around the store and treat you like an idiot. I tried to return my item two days later and got treated even worse than the night I bought it. Yet again the wannabe cop accused me of being a thief and an addict. He proceeded to tell me I was lying and that "my story didn't add up". I wasnt able to receive a cash refund because I wasn't given a receipt, as they were closing & the machine was shut down. I was given a gift card instead, I decided to go ahead and shop around and the entire time I was, I was being talked about, followed and watched like a hawk, AGAIN. The entire atmosphere at this location is hostile, especially the security. There were only two employees that were kind and willing to go above & beyond to help me. I will never visit this store again, thanks autozone security guard!

I was having difficulty getting the headlight bulb into my car and Elvis (that is really his name)…read morecame out of the store and helped us tremendously. He was really great.

I am a 70 yr old female who went to Autozone to get my rear break light replaced. They said they…read morewould sell me the bulb but could not install it for me because it required a screw driver and they are not allowed to use tools. Huh? They used tools to replace my battery. I left and went down the street to O'Rielly's where they sold me the bulb $3 cheaper and installed it for me. Needless to say, Autozone lost a customer and O'Rielly's gained one for life!

This was the quickest AutoZone I have been in and out of in my life of 47 years! So quick to check…read moreout someone who did not need assistance with the car, and they let me use their restroom which was behind the desk in the back and very clean! I will be back to this AutoZone! Reasonably clean parking lot for the area, loads and loads of parking.

Order part online and was shipped from this store. Part should have been metal but received plastic.read more

During an in-store visit, I found the staff to be unprofessional and rude. No concern for…read morecustomer's time.

We have lived in Memphis for almost a year now. I have been here a few times to get wipers, coolant…read moreand to have a head light replaced. These guys are super nice and courteous. They go out of their way to help get what you need and even stood in the rain to replace my wipers. They stay busy. Thanks guys for all your help.