Freddy and Andy were outstanding. They resolved our long-standing technical issue. We are so…read moregrateful. I am a long time, BMW owner and have dealt with many dealerships. This one is hands-down, the most professional and knowledgeable dealership. We purchased our car here, and also had a long-standing technical issue resolved. These guys are top-notch!

Thank you, BMW of Wesley Chapel, for adding diaper change stations!…read more Six months ago, I left a review noting that there wasn't a diaper changing station in the men's restroom at BMW of Wesley Chapel. I'm happy to report that things have changed for the better, and I'm genuinely impressed by your responsiveness and commitment to families. What I appreciate Thoughtful design:** The diaper changing stations are conveniently located, clean, and well-stocked. Family-friendly environment:** It's clear you've put real effort into making visits easier for parents and caregivers. Professional service mindset:** It's reassuring to see a dealership take feedback seriously and act on it. Why it matters As a parent, small conveniences like this can make a big difference in what should be a stress-free service experience. It demonstrates respect for customers with children and a dedication to high-quality, inclusive facilities. Recommendation If you're visiting BMW of Wesley Chapel with a little one, you'll appreciate the added convenience. Thank you to the management and staff for listening, acting, and continuously improving the customer experience.

Very helpful and professional. The gentleman helped me diagnose my check engine light so I felt…read morecomfortable driving 5 hours back home.

My husband has frequented the store and has always said the service was great. Today, Hunter, was…read morevery professional and quick to install a new battery into my car. Grateful for his help! It would be great if there was an awning placed in the front so the technicians can work in all types of weather conditions! Highly recommend the store to friends and family!

We were helped by Rad and let me tell you what a guy ! He helped me install a headlight! AUTO ZONE…read morePAY MY GUY HE DESERVES IT !

I had a great experience, especially thanks to Noel and Christian. They took the extra time to…read moreexplain the issues with my car, fixed the issues, and guided me in the right direction for the future. They were welcoming and accommodating. Also thank you to Renee for her help as well. Big thanks all around! Would definitely recommend.

I've always received excellent service and might I add the restrooms are pretty clean. Happy…read morecustomer. #keepitup

Had to get a new battery and got some amazing service from Francisco. He replaced it with ease. And…read morehe was cute

EPIC SERVICE! I bought a battery here last month for a secondary vehicle that I'm selling. The…read morebattery light came on & the truck died at the dealership where it was getting appraised. The very AA location just happened to be across the street, (lucky me) so I stopped in to have them check the battery. Miresa tested the battery & checked the ALT to find it was failing. He didn't want me driving home & take a chance that the truck would die on the road as the battery was at half its amp rating & losing power. He asked that I'd stay so he could recharge it. In the meantime he matched a competitor's ALT price AND INSTALLED IT FOR ME!!! I mean WHO does THAT!!! Its an easy repair but it would have taken me a lot longer to do what he did in 15 minutes! 5 STAR KUDOS to Miresa!!! Thank you for the savings ALL the way around!!! Now with a fully charged battery, cleaned connection points & a new ALT, the truck quickly kicked over & I was on the road in less than 40 minutes! All I can say is WOW & TY, TY!!! Yes, I'm still selling the truck. It does have a new battery & ALT tho!

I was just at this location a store #09587, 28644 State Rd.54, on 12/22/2023, a line was built up,…read moreone register was attending a customer and the store member was doing a good job, the other register, not doing a good job at all. He was going on about his personal car with his buddy he was checking out at the register, he pulled his phone out and started chatting about the car he was talking about, then he started asking the customer about his relationship etc, while several of us have been standing in line, patiently waiting. The other register opened up and I started making my purchases, I ask the clerk, "can you believe that guy is over there chatting about his personal life and sharing photos, while we all stand in line and wait?" The rude employee looked at me and scoffed, I looked over at the other register and the kid asked me if I had a problem, I told him he was rude, wasting our time talking about his personal life and sharing photos while we waited, he just parroted me. I asked to speak to the manager, he said there wasn't a manager there and that he would be gone for vacation for 2weeks. Then he said I don't care if you tell my manager. I went to the truck to get a pen, I came back into the store and asked for his name, he said " I dont respect you, I'm not giving you my name" so I went to the other register where the associate Arly was working and asked him for the clerks name, they both wouldn't budge, I will be bring my money to an alternative auto parts store from now on and recommend my neighbors also.

I took my beetle convertible here because the top sensor was going off that it wasn't closing. I…read morewas sent a link to pay $2,400 to fix it with no other information. I tried calling to get more information on what was broken but no call back until 4 hours later. At that point I had given up and hit the decline service. Paid the $180 diagnostic fee and took it to a friend to confirm that the motor they said broken on my payment summary was broken. The motor wasn't even broken it was one piece popped out of place near the sensor. My friend popped it back into place and it was fixed. Don't go here. They are very poor at communication and are mostly young mechanics who have no clue what they are doing.

I made an appointment on Wednesday to bring my car in to be serviced and was advised there were no…read moreloaners. A white lady walks in with no appointment and they offer her loaner immediately. This is very unacceptable and poor customer service.

Friendly and knowledgeable staff and a pretty good selection of everything you may need.read more

I really mean this. If you have a problem waiting on or speaking to another race. Please do all of…read moreus a favor and get a job that you do have to talk to anyone, thanks in advance. Dave at O'Reilly and the lady that was with was rude. He help me only because he had to. No, hey how are or we will be right with you, nothing. Then when he had to help he "what can I do for , blades down this lane, just points from behind the counter, rude. Now a white man walks in both Dave and the lady both spoke and said we will be right with you in a minute. I got none of that. So long story short I will be taking the blades back and taking my money to auto zones where I never had a problem. Super nice people.

Blew my tire on 41 with my family in the car, the staff helped by doing everything they could on my…read moretire so that I could safely make it to a tire shop. Great customer service!

WORSE CUSTOMER SERVICE EVER! As soon as we walked in, employee Hunter had an attitude and acted…read morelike we were bothering him. when I mentioned that he kept cutting my dad off and wasn't trying to understand what we wanted he started yelling at us and we said we were gonna leave and his reply was slamming his hand on the counter and saying "fucking go then, I close in 20 mins anyway" never going back! can't believe he treated us that way