EPIC SERVICE! I bought a battery here last month for a secondary vehicle that I'm selling. The battery light came on & the truck died at the dealership where it was getting appraised. The very AA location just happened to be across the street, (lucky me) so I stopped in to have them check the battery. Miresa tested the battery & checked the ALT to find it was failing. He didn't want me driving home & take a chance that the truck would die on the road as the battery was at half its amp rating & losing power. He asked that I'd stay so he could recharge it. In the meantime he matched a competitor's ALT price AND INSTALLED IT FOR ME!!! I mean WHO does THAT!!! Its an easy repair but it would have taken me a lot longer to do what he did in 15 minutes! 5 STAR KUDOS to Miresa!!! Thank you for the savings ALL the way around!!! Now with a fully charged battery, cleaned connection points & a new ALT, the truck quickly kicked over & I was on the road in less than 40 minutes! All I can say is WOW & TY, TY!!! Yes, I'm still selling the truck. It does have a new battery & ALT tho! read more

Advance Auto Parts - The truck Miresa saved! - Auto Parts & Supplies Near Me - Wesley Chapel, Florida

I was just at this location a store #09587, 28644 State Rd.54, on 12/22/2023, a line was built up, one register was attending a customer and the store member was doing a good job, the other register, not doing a good job at all. He was going on about his personal car with his buddy he was checking out at the register, he pulled his phone out and started chatting about the car he was talking about, then he started asking the customer about his relationship etc, while several of us have been standing in line, patiently waiting. The other register opened up and I started making my purchases, I ask the clerk, "can you believe that guy is over there chatting about his personal life and sharing photos, while we all stand in line and wait?" The rude employee looked at me and scoffed, I looked over at the other register and the kid asked me if I had a problem, I told him he was rude, wasting our time talking about his personal life and sharing photos while we waited, he just parroted me. I asked to speak to the manager, he said there wasn't a manager there and that he would be gone for vacation for 2weeks. Then he said I don't care if you tell my manager. I went to the truck to get a pen, I came back into the store and asked for his name, he said " I dont respect you, I'm not giving you my name" so I went to the other register where the associate Arly was working and asked him for the clerks name, they both wouldn't budge, I will be bring my money to an alternative auto parts store from now on and recommend my neighbors also. read more

BRAVO to Margie and Adam!!! I am in a automotive project. As a DIY'er I frequent this location due to the project. I am a novice however very confident until I purchase what I need for my project. Adam is clear concise and very knowledgeable in his line of work! Margie is very warm and polite and exudes a calm about her that inevitably calms a person like me down while I tackle this project. There are many Advance Auto Store nearby, however I personally pick this location due to its staff! I'd like to add notable encounters that were just as pleasant. Shilu (please excuse if I misspelled) and Alex and Gabriel. Great team!!! read more

I have been frequenting this store for roughly six years. The staff was always incredibly friendly and we all knew each other on a first name basis. As a matter of fact, even my child knew some of them as well, just based off of the extra mile they went in ensuring we were taken care of. Fast forward to present day and there is currently a squad of inept employees spending their time defending their fragile egos instead of providing quality customer service. When holiday greetings are barked at customers leaving the store in a condescending manner, it speaks volumes about the management running the store location and the entire corporation sas an aggregate. One would think that during the times of COVID19 and extreme job loss, that they would not put their job in such a precarious position but what do I know. Please provide employees with endless hours of PowerPoint training on customer service in hopes that at least through high levels of boredom that they will eventually treat customers with respect and perhaps give a damn. read more

Went in to buy a transmitter and the manager MIKE, long but short brown hair kinda to his shoulders wasn't a very pleasant guy when it comes to customer service when asked can you help me he gives an attitude. Also if you push him to the limit when you are just trying to learn about an automotive part he'll end up going to the back of the room in the break room if he sees you or recognizes you read more

Went in to get adhesive. I got pointed to the isle. After I picked out what I thought I needed I went to the front to pay for it. Nobody came to help me. They didn't even acknowledge me. I waited several minutes with my product at the register so I can purchase it. Unfortunately nobody came. Waisted my time coming here and I left empty handed. read more

Buyer beware. Once you buy it you own it. Bought headlights from them, looked it up in their book with their guy and still ended up with the wrong light. I took them back two days later, he looked up again and said it should fit. It was the wrong light. They told me the only person that can return is the manager and he wasn't there. The salesman just doesn't want a return on him. This is a lie. Went to Walmart right behind this store and same lights that were right, are $5 cheaper, and you know Walmart will return wrong items. Save your time and money and skip this place. read more

The manager is so awesome. He's so helpful and he can find things that other part stores have not been able to find for us . Even older discontinued parts. He's just very helpful. Awesome you should always go there read more

Advance Auto Parts - My favorite old jeep. - Auto Parts & Supplies Near Me - Wesley Chapel, Florida

Today my 6 month old battery died, they replaced no questions asked. Even went out to change it in the rain. Thanks for the good service.

The worst service and useless employees after waiting there for like 30 minutes trying to purchase a battery my wife had to jump start my vehicle because they were to busy talking !! Way to go and help a veteran by the way ! read more