If you break down or simply need parts or are unsure of how to do a repair these folks are great. I…read morewas on my way from upstate NY to Colorado when my wife and I decided to stop in Hays, KS to stretch our legs from driving along I-70 for hours, I noticed a squeal coming from my 97 Jeep. The air conditioning clutch was shot. I went to O'Reilly and they all worked as a team to help me repair my Jeep, one person in particular Ben a young man went above and far beyond by coming out in parking lot and getting his hands dirty and helped me out by coming up with a way to bypass the air conditioning system with a different routing of a smaller serpentine belt and getting me back on the road. Ben is the type of young man you would like your daughter to marry. Thanks Ben and co. Update to Ben & Co. we made it no problems....8/24/13 @ 2pm.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

The guys at Hays Auto Parts are always friendly and very helpful and will go out of their way to…read morefind what you need!

Robert Brogden Hays service department denied a warranty claim that was approved by a different…read moredealership (I moved away while part was being shipped to that one). I have a GMC truck which had a poor application of film on the front grille, and it started flaking off. I brought it to the dealership which I purchased the new truck from and they approved the repair. They said that if the flaking had been caused by rock chips it wouldn't have been covered, but when they specifically looked for that they didn't see any evidence of it. They ordered a new grille and I told them that I would be moving so hopefully the part would arrive before I left. They said it should show up in time, but unfortunately it didn't arrive in time. I showed up to this dealership and told them this, and the service counter employee took my information down, and also took some pictures on their phone of the damage. They showed the service manager the next day and they replied that since the case was already being handled by a different dealership they couldn't do anything. When I asked if they needed me to call them and have them close it out, they then said "well actually it's because of rock damage so we can't fix it do to that." Needless to say I will remember this warranty denial after a separate dealership approved it when I go to purchase another new vehicle. Their reasoning seems so shady to me.

From the owner: Robert Brogden's Hays GMC is your destination for dependable vehicles and exceptional customer…read moreservice. We offer a wide range of new GMC models and pre-owned vehicles, plus expert service and convenient financing. Our team is dedicated to helping every customer find the perfect fit--without hassle or pressure. Whether you're browsing, buying, or booking service, we're here to deliver a smooth and satisfying experience every time.

I had a major incident with the loss of a tire on I-70 on a Saturday afternoon. Not just a flat but…read moresheered off lug nuts into the ditch. I of course started my calling to AAA but without a defined destination and plan for repair I was dead in the water on getting a tow and continuing my trip. I made several phone calls to find that on a Saturday most places were closed but Ward's offered an emergency number to which I made a call and left a message. I made several more calls and my phone rang back. Not only did I get help with a place for repairs but I also received several great recommendations on a tow and how to handle my situation to get back on the way to my destination. Doug Ward's call back got me off the side of the road in less than an hour and I left my Jeep in his care. For the next few days we coordinated the repair and I was even given the option of picking up a part on my return trip to save on cost and speed to repair. I was taught a great deal about my vehicle and am co to using to learn more with Doug's help and not only did I get my jeep back on my return trip but I made a new friend. I can highly recommend Ward's automotive and local or just passing through please take advantage of a great place to get the help you need.

Doug and his dad are extremely honest and skilled mechanics…read more During a drive from KC to Denver, my 2004 Honda CR-V light went on and I limped into their shop. They got me in right away, did a thorough diagnostic, explained everything, and fixed the problem while I waited. I was back on the road and home to Denver that night. I feel like any other shop may have taken advantage of my situation, being broken-down hundreds of miles from home. In a crazy way, I'm kind of glad I broke down in Hayes so could meet these guys. Wish we had a shop like this in Denver. Highly recommend.

We found ourselves stranded on Saturday night of Labor Day weekend after a motorcycle in our group…read morebroke down after dinner. BJ and his crew were nothing short of amazing. They answered a Facebook message at Midnight, came in on Sunday morning, helped us try to fix it with a part he had in stock, reached out to his staff who had travelled to a bike show a few hours away, and did everything in his power to get us back on the road. When those efforts failed, BJ allowed several of us to leave our bikes stored with him while he fixed the broken bike and allowed us to continue our trip out West in a rental car. We returned the following Friday on our way home to collect the bikes. We ended up hanging and chatting with BJ for another hour. He really seems like a genuine guy; very honest and willing to do anything to help a customer. BJ cares and truly executes on what true customer service means. Thank you, BJ, from our entire group. Hope to see you again in the future, but under different circumstances!

Found "Good Times Motorcycles" while broken down in Plainville, KS. The owner BJ answered his phone…read moreafter hours and assured me that I would be taken care of. BJ offered his bike towing service but I managed to ride 20 miles back to Hays, KS. I arrived at the shop for service at first light. BJ & Deanna assured me techs would get me back on the road asap. While waiting I received the most welcoming hospitality and met some great folks. I would highly recommend reaching out if you're in need of repairs or to just drop by to say hello and grab an awesome t-shirt or cap.

This used to be my "go-to" place for tire rotation and oil change. They used to be efficient and…read morecourteous. I would typically arrive by 7:00 AM, when they opened and could easily get out of here in under 30 minuets when doing an oil change only. That is sadly, no longer the case. Due to understaffing, they can not get customers in and out quickly. The employees seem as frustrated as the customers which explains their grouchy exterior. I miss the former days and sadly will have to adjust my service. What sucks is I bought my tires here and typically get lifetime rotate and balance. This morning I arrived 7:07 am and was told "wait, we are just opening up" and it is now 8:34 and my car just finished.

Have to agree that their "service" no longer exists. Got there at 8 AM for an oil change and tire…read morerotation. Was told that it would be an hour to an hour and a half. There were two or three other vehicles already in the service bays. TWO HOURS later the oil change was done. My husband had already been waiting 45 minutes for me to pick him up after having a tooth extracted, so I told them I would have the tires rotated some other time. Went to get my vehicle and it was not with the other customer vehicles outside. Finally found it, just pulled a few feet out of the back bay doors behind the service department, all by itself, unlocked, with the driver's window halfway down. REALLY????!!!!! Will go anywhere but this Walmart for vehicle service from now on.

This place is truly amazing. My son had a damaged door and they gave him the full customer service…read more Humility and grace and a place my family would highly recommend.

Talk about a body shop that truly cares about their customers! Not only do they care about you,…read morethey provide top notch quality in what they do and deliver in a timely manner!!! Five stars doesn't even come close to giving them the credit they deserve! If you looking for first class results in product, timing and customer service, Cutting Edge Collision is the shop for you! Go down and talk with Justin and Hubert. They will take care of ya!!!