Stopped at Ward's when my front splash shield came loose during a road trip. Friendly woman at the…read moredesk (and a friendly dog) introduced me to Doug, who fixed it fast and got me back on the road. Honest, friendly, quick service. Highly recommend.

I had a major incident with the loss of a tire on I-70 on a Saturday afternoon. Not just a flat but…read moresheered off lug nuts into the ditch. I of course started my calling to AAA but without a defined destination and plan for repair I was dead in the water on getting a tow and continuing my trip. I made several phone calls to find that on a Saturday most places were closed but Ward's offered an emergency number to which I made a call and left a message. I made several more calls and my phone rang back. Not only did I get help with a place for repairs but I also received several great recommendations on a tow and how to handle my situation to get back on the way to my destination. Doug Ward's call back got me off the side of the road in less than an hour and I left my Jeep in his care. For the next few days we coordinated the repair and I was even given the option of picking up a part on my return trip to save on cost and speed to repair. I was taught a great deal about my vehicle and am co to using to learn more with Doug's help and not only did I get my jeep back on my return trip but I made a new friend. I can highly recommend Ward's automotive and local or just passing through please take advantage of a great place to get the help you need.

On our trip from Kansas City to Colorado we stopped for a pit stop in Hays Kansas for some grub. We…read moreended up in the ditch after getting caught up in the classic "thought we were in park but actually in neutral" fiasco. Terry from 5 star rolled up with a smile and assessed the situation within a minute to avoid any further damage to the car. Had us pulled out and back on the road quickly. Best part besides old betsy still running was the fact Terry was happy to do it and the cost was dirt cheap to get us out of a sticky situation without jeopardizing the financials of our trip. If I could give a rating above 5 stars I would. Thank you guys so much

These guys here are my saving grace for auto repair. I moved from San Antonio, TX where finding a…read moremechanic as knowledgeable, quick, and where you don't have to return for the same problem is impossible. Where as at Five Star Auto Repair the guys are so nice and they not only explained to me what they were doing to where I could understand, they had my vehicle in and out in one day fixing my oil leak on my 2001 Saturn to where it never leaked again and I love them so much it's the ONLY shop I'll ever bring any vehicle I ever own too. I now have a 2014 Journey I bought from a dealer in Hays and the first week I had issues, after calling the service place for the dealership and I was told that they would only cover 10% I was so mad I took my car to Terry and he not only fixed the problem, he was able to see another issue I had not yet discovered and took care of it before I would've have been on the side of the road stranded and being a single mother of a 2yr old and GMA of a 4yr old, in my eyes I'll never go to another shop again. Sorry my review is so long but there's not enough space to let you know, if you need ANYTHING AUTO related, call Terry! The shop has moved to Commerce Pkwy so yelp is not very accurate with the address. Hopefully they will see to change it after reading this review. Five Star Auto Towing and Repair GO THERE!

My wife bought a Jeep in early January. Stating it had been checked over only to develop a tick…read more Which I have enough knowledge to know it's valve train issues and they will not honor anything at all. They basically told her it's her problem. She has less than 2000 miles on the jeep since purchase I would not recommend anyone buying from Lewis. The salesman was not knowledgeable about anything related to vehicles. If I can give it a zero star review, I would they just want your money and that's it.

I wanted to leave a review for the great job Brett and the service team did to help us through a…read morestressful situation. We were in the middle of a van voyage coast to coast across the country when our minivan's transmission decided to die exactly halfway through our trip. We were stranded over the weekend but the service team got us up and running ASAP considering the scope of the repair. We made it the rest of the way with no more transmission issues. The people of Hays were so friendly! If we had to be stranded somewhere, we were fortunate it was in Hays, KS.

Reasonable rates and quick service and willing to accommodate the customer! Drove from out of town…read moreand got me right in first thing!

I needed to go in for what I thought was a transmission problem. My friend has recommended that I…read moretake my car here. After a few short hours, my car was done, fixed, cleaned up and taken care of with an excellent professional touch that I was incredibly satisfied with. I was charged only $42, when I could have expected around $100-$300 from a mechanic in my hometown due to their outrageous prices. I highly recommend this place to anyone who has an issue with their car. The staff was friendly and didn't make me feel like an idiot for not knowing what was wrong with my car.

If you break down or simply need parts or are unsure of how to do a repair these folks are great. I…read morewas on my way from upstate NY to Colorado when my wife and I decided to stop in Hays, KS to stretch our legs from driving along I-70 for hours, I noticed a squeal coming from my 97 Jeep. The air conditioning clutch was shot. I went to O'Reilly and they all worked as a team to help me repair my Jeep, one person in particular Ben a young man went above and far beyond by coming out in parking lot and getting his hands dirty and helped me out by coming up with a way to bypass the air conditioning system with a different routing of a smaller serpentine belt and getting me back on the road. Ben is the type of young man you would like your daughter to marry. Thanks Ben and co. Update to Ben & Co. we made it no problems....8/24/13 @ 2pm.

Was here for a oil change took almost 3 hours and they aren't even busy will never be back !read more

We were traveling to CO and were in need of two new tires. We contacted them and they had our tires…read morein stock and were able to get us in immediately so we could get back on the road. The employees were knowledgeable and friendly. The place was clean and welcoming. The price was fair and reasonable. Couldn't be happier!!!! So thankful for this experience with Kansasland Tires. Thank you!

During a road trip through the Midwest our check engine light came on in OK near KS. I tried 2…read moreother Ford dealerships and neither gave me the time of day to even read the code. We rolled into Hays, KS, on Thursday and called Lewis Ford late in the afternoon. They were able to get us in the next morning. Bad news...code revealed clogged filters in the cat convertor assembly, most likely stemming from the turbo boot blowing a week prior. The closest part was in Kentucky. Even under warranty and "next day" freight, the convertor did not arrive until the following Tuesday am. They had us up and running by 11:30am. Service Advisor Tyler Wolcott was great! He even provided us with a loaner so I could get our family to a flight home. He was surprised we made it as far as we did with the blockage... Lewis Ford fully met my customer service expectations! Even met some locals while there! : )

On our way to Florida from Colorado when we experienced a suddenly very rough running engine…read more Misfiring badly. Called to see if they could help us and got us in as soon as we got there. Diagnosed and fixed the problem and had us back on the road quickly at a fair price. Saved our trip. Could not be happier with the service.

We were on our way from Rock Springs Wy to Broken Arrow Ok when our transmission began acting up…read more We had to get a tow truck to get us back in to Hays. We decided on Mike's Auto for our car. It was later in the evening so we just left it there and got a hotel for the night. Mike called the next day to tell us he topped off all fluids but didn't know where our transmission fluid went and didn't know what was wrong with our car. He tells my husband on the phone the diag fee was $99. Mike was only concerned about repairing the water pump we already knew was going bad but we needed to get to OK so my husband could get to his job. We didn't have the time required to stay in Hays for that repair. He didn't even bother to drive the car and see if he could determine the problem, there was snow on the ground and we could see our tire tracks into the shop and right back out to where we had left it the night before. Fast forward, to us arriving at the shop to get our car, he charges us $153.99 when he told my husband $99 on the phone. All for fluids we didn't ask him to add. I'd find another repair shop if you want honesty and repairs done that are actually needed.

Mike's was super honest and could have taken advantage of our college kid that doesn't know much…read moreabout vehicles. It's nice to know there are still honest shops that will actually repair a vehicle versus just throw parts at it! Reasonable price and done in a timely manner on our 2016 Chevrolet Colorado.