We were much obliged to Hunter C. Who sold us a new battery and also installed said battery. He…read morealso disposed of the old battery. Thank you for your help!

Absolutely awesome service. We came in unsure of what products we needed and the team there helped…read moreus find what we needed and beyond! They also helped us save some money along the way which was great. Very friendly employees and the manager Alex is great!!

I needed a new battery even though I had purchased a new one at Batteries plus four months ago…read more Called up first and Brian was so helpful over the phone, explaining the difference between the varying prices of batteries. Drove in on a Saturday morning, right after they opened and Brian was kind enough to do a switch with the new battery. The whole process took me about 25 minutes and it was a COLD morning for him to make the switch. I recommend them a 100% they have never steered (no pun intended) me wrong.

Good people working here. Most even have some experience with cars!…read more My only complaint is they will not reset the check engine light after reading the code.

Not sure how this place has such a high rating? Myself and many people I know over the last year…read morehave had nothing but issues. Biggest issue is they obviously don't test drive after repairs are done and if they do they don't care about their work! Not even going to go into all the issues, this place went downhill when Floyd himself stopped doing and supervising the work being done!

AWESOME service! Though busy, they instantly dropped what they were doing to get my tire fixed…read more Obviously, experts at diagnosing and completing the task. I will definitely return. You don't get service like that anymore. Thanks to Floyd's for helping me with a small tractor tire repair. Though busy, they took the time to quickly repair my tire and get me back to work. This small act has earned them a new customer and I will be back to buy tires

This is my go to auto parts store. (I mean, most repair shops get their parts here, what does that…read moretell you...) These guys are super helpful, knowledgeable, and willingly help you diagnose problems. Best auto parts store in Grand Haven. These are hometown guys who I've known at other auto parts stores.

I showed up for an appointment at 4:00 on 4/18 and was told that they were closed at 4:00 not 6:00…read moreas stated in the website. One of the two should be changed. Either stay open until 6:00 or change the website to say 4:00. Not happy!

Do not come here! Called about tire replacement at 2:30 and was told they didn't have the least…read moreexpensive but did have 4 it's at the next price up $370 dollars. Not a bad deal! I drive over to the store and the lady at the register double checks to make sure that's what I wanted, added a road hazard package, things sounded great. 2 hours later I'm told that they actually sold the tires I had picked out and didn't have anymore but I could get the next price up at $450. Talk to the manager's manager and he tells me he can take $10 off per tire and it'll still come out to $470 after tax. So I either have to be upsold or leave with my old tires.... which is what I did. By the way, it's now after 5:00pm so all the other shops nearby are closed or booked. Thanks Walmart!

Keenan and the Preferred team have been non thing short of a nightmare. If you want to waste both…read moreyour hard earned money and time do business with them. If you value your time and money then go somewhere else for both a vehicle and especially service. 4 months they've had my primary vehicle.

omg Bree Larson watch out Bree from the body shop is here and is she a real Ms. to Marvel at what…read morean amazing interaction today definitely helped me bring a amazing gift do my best girl hope the dog will now have an epic road trip in stead of a stressful day thanks again I believe that's the name of the department if not she is in the door with the blue awning best customer service I have received from a dealership in years at least 15