1. Advance Auto Parts

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    Etna, PA

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    Advance Auto Parts

    3.1 (8 reviews)
    Closed • 7:30 am - 9:00 pm

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    4 months ago

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    10 years ago

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    Pep Boys - Being rescued from Peo Boys

    Pep Boys

    (207 reviews)

    Bloomfield

    I gave three stars for very specific reasons; Ray and Greg. Otherwise, I have to say-1 star would…read morehave been the tops they would get from us. Where do I begin...the beginning, a very good place to start! We needed a hitch attached to our car. My husband did the research; he found a hitch and a place to put it on that was reasonable, convenient and fit into our schedule (or so we thought). We made an appointment for 11am. They said it would take about 2 hours. We figured we 'd give them 3, being it was a Saturday. Just before 3pm (4 hours from when we brought it to them) the mechanic called to ask us a question so that he could start on our car. START ON OUR CAR???? WHAT?? Having just finished lunch not far down the road, we headed directly there. I asked to speak to the manager. He was away. Assistant Manager Ray was incredibly helpful. I was LIVID to say the least. We had 100 things to do that day and getting the news that our car hadn't been started was not helpful in the least. Apparently, it was supposed to have been marked "appointment" on the invoice but hadn't. It was given to a mechanic that was working on an involved car before ours and wasn't going to get to it in the time frame quoted. The person that checked us in hadn't done his job. He didn't indicate the appointment on the invoice. He didn't take into account the mechanics workload and certainly didn't provide any customer service when he finally approached the desk. No apologies, no remedies, not a word of encouragement. The mechanic felt bad; but, it truly wasn't his fault. There was nothing he could have done differently. His name is Greg and he did a fantastic job when all was said and done. Ray took over. He was soft spoken and stern. He understood my frustration and handled it well. He helped Greg to get the necessary parts needed to do the job right. They told us it would be done by 5:30. We arrived at 6:00, just in case. With everything connected, the electric was tested. Oh no...something was wrong. I felt myself boiling again. But, quickly Ray calmed me. He explained that Greg would take care of it all. That, instead of waiting, I could come back tomorrow. Although upset since what was supposed to take 2-3 hours is now taking 2 days, Ray really was genuine. We picked it up the next morning; it was all put together and the electrical was working fine. As for the other person who really fell short; when the manager returns from vacation-trust me-I will certainly have an earful about the lack of professionalism and customer service.

    Dropped off my vehicle for an oil change and a radiator flush... they kept it overnight and ended…read moreup being able to do neither, and I left the next day with nothing done. I had to call for updates multiple times on the status, and I wouldn't have known they were even planning on keeping it later/overnight if I had not called, since no one bothered to reach out to me (despite saying they would). Quoted me $500+ at pick up for an 'issue' with the oil pan... went somewhere else the next day and got the oil change AND the radiator flush for $300 in less than 2 hours. If you don't know how to do an oil change on the vehicle... just say so! Will certainly not be returning after this... I just saved $200 by going somewhere else...Be careful out there yinz!

    Advance Auto Parts

    Advance Auto Parts

    (10 reviews)

    East Liberty

    Out of all the auto parts store in the city that I could have gone to I had to pick this one. Why?…read more Because it was on my route to where I was going. But I should have held off and went elsewhere. For those of your not aware this is located on the circle in East Liberty. There is really only one way to get here. I just happened to be passing by when the lightbulb went off that reminded me to stop and grab the item I needed. As soon as I pulled into the parking lot I should have doubled back and kept it moving. See, this location is kind of like the trifecta for auto stores on the circle. Next door is a Goodyear and across the street is a Monroe (I think?), two places to have your vehicle fixed. That doesn't seem to matter to some as they will choose to fix their vehicle in the parking lot of this store. Or let their vehicle sit here in shambles until they can fix it. It's like the shady garage of the circle. Anyway, I made my way inside to purchase my item. I say this all the time I am car illiterate but am trying my best to make myself aware of things so I can be a little more independent when it comes to it. First I walked around looking like a fool attempting to at least find the area where this item might be. Of course it would be in the last aisle. My vehicle is newer and the item I needed wasn't something I had ever purchased before. Instead of an associate asking me if I needed help with my face looking confused, I pull out my phone and do a little google. Thanks for the assist Google. After some self research I find what I need and head over to pay. This is the only interaction I had with an associate in here and it was pleasant. Paid and made my way back out to the garage...err, I mean lot and heading on my way.

    Good employees great GM. Clean store, with what I was looking for. Would recommend to all friends…read moreand family

    Advance Auto Parts - autopartssupplies - Updated October 2026

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