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Chatham, NY

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Advance Auto Parts

2.0 (1 review)
Closed • 7:30 am - 8:00 pm
Updated 2 months ago

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9 years ago

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I've been going to Fredericks for 4-5 years now and have had nothing but positive experiences. The…read morework was done right the first time, I was never "oversold" or told I needed something I didn't. I've had everything from regular maintenance to power steering hoses, transmission lines, transmission flush, starter replacement, etc. Never a problem with any of these. I am a former mechanic and was looking for a new garage. The first thing I did when checking out Fredericks was look at the shop. It was exceptionally clean and well organized. Everything had a place. They had the latest diagnostic equipment as well as other equipment that showed me they stayed up-to-date on the automotive trade. In other words, I know a great shop when I see one. Add to that the fact that the people at Fredericks are very professional, accommodating and friendly and you have a shop you can depend on. Are they a little pricey? Maybe, but you certainly get what you pay for and if you want some hack to work on your car in some dark, dingy cinder block garage, then have at it. If you want quality work by professionals then Fredericks is your place.

We have had Fredericks service all of our cars for a number of years. We have had very positive…read moreexperiences with everything from oil changes to a replacement transmission. They answer our questions and are willing to explain what work is needed and why. They have earned our trust and I would highly recommend them.

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How are these people in business! I dropped off a tool to be fixed. The kid at the desk tells me…read more5 to 10 business days. I start calling after 2 weeks. It at least 4 subsequent calls to get a call back from the owner. He told me wo problem, he's working on it. 3 more weeks pass, nothing. THEY DON'T RETURN CALLS, which is all it would have taken. Today's call ended up getting heated. The useless kid at the desk told me to go fuck myself, then hung up on me. Then the tool wouldn't answer the phone so i could find out what time they were open. literally after a dozen calls back he finally answers. I told him i was coming to get the tool. I get to the store and it's on the floor just inside the front door with not a soul in sight. What garbage! Now you wrote back "Eric K. Business Owner Aug 8, 2025 Thanks for your generous words Tony. You brought a peace of equipment in that was battery operated with no battery. How in the world are we suppose to test and diagnose the unit with out the power source for the machine. I'm the owner I called you personally the same day that you dropped it off. Don't disrespect my employee on the phone. That is why he told you to come get your unit and take elsewhere thanks buddy. Hopefully we will see you soon" My words were not generous enough my friend. In fact I had the battery with me when I brought it to your so called shop. I asked the kid if he needed it, he said NO. Next, if you called me, why wouldn't you have asked me for the battery? As far as your useless employee, and I say useless because he didn't even know how to provide me with a receipt when I dropped off my tool. I disrespect no one, until they disrespect me. Get your shit together, especially before you try to threaten someone.

Advance Auto Parts - autopartssupplies - Updated November 2026

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