Customer service is disgraceful!!! Guy with long braids talked very crazy and wanted to argue with…read moreme!!! About his co worker that ignored me when I walked in the store as she was typing at the customer service desk!!!

Visited today (12/27/20)! Not impressed with lackluster service and borderline dismissive attitude…read moreof clerks and other Autozone gentleman who appeared to be a manager. Tsk tsk tsk! I was not advised concerning use of the code scanner which was dropped into my hand almost rudely as the clerk gave me no instruction other than "Plug it in." I know the staff is not allowed to enter customer vehicles as per Covid-19 dictates, but those dictates do not mandate poor, irresponsible customer service nor do the current restrictions call for abandonment and disregard of patrons. The BRIGHT SPOT of my visit , and recipient of many KUDOS, is HERO 'Officer Zannie,' the security officer who lent me the light from his flashlight and google-searched to find the location in my ILX of the scanner input port. From his front door post, he described the location of the input port, and I was able to end 20 minutes of unsuccessfully searching for the port, a search during which I received not one bit of help from the members of the Auto Zone staff. On the contrary, one Autozone clerk had the nerve to walk to the store's front door and ask indignantly and aloud, "She didn't get the code YET??!" How rude, unprofessional, and irresponsible! Nonetheless, thanks to the courteous, professional, responsible 'ZANNIE," I completed an unfamiliar and difficult task. Good thing he actually cared, seeing me stretched upside down across my front seat, my head stuck under my dash and my mind in utter dismay! He came to my rescue for customer safety purposes and to help an abandoned damsel in distress! It is that type of qualitative and caring service that will help businesses maintain patronage during these times of economic downturn and crisis! Thank you, Officer and Gentleman Zannie! I hope AutoZone gives you due commendation and reward! I hope this store starts to value and appreciate customers! If not, more of us will be patronizing Salvo and other such auto parts businesses just as I plan to do the next time I need auto parts! Needless to say, when the negligent Autozone clerk pulled up the part that I needed to buy as per the code which showed on the scanner, I passed on buying and politely informed him that I would not be purchasing the part at that time. I should've added: "...nor in this store at any time".

I am writing an updated review for a review I left this week. The manager after seeing my review…read morehas communicated very well with me to address my issues with items I purchased. Apparently, the items were by mistake sent out without being checked over for defects. The company acknowledged this and credited me for their mistake. They did advise to always get pictures emailed before ordering from a salvage yard which will be very helpful to anyone who orders. Since I couldn't remove the rating from before , I wanted to give credit to the staff who graciously helped resolve the issues with our order. Thank you Chucks for following up and understanding our needs.

From the owner: Chuck’s Auto Parts Solutions is your trusted source for premium recycled OEM, remanufactured, and…read morenew aftermarket auto parts. With over 52 years of family-owned and operated excellence, our third-generation team proudly serves customers nationwide from our state-of-the-art facilities in Douglassville and York, Pennsylvania. From engines & transmissions to body panels, wheels, tires, headlights, taillights, and interior components, we carry parts for nearly every make and model 2008 and newer. Our vast inventory is constantly growing—adding up to 135 new vehicle listings daily—ensuring we have the parts you need, when you need them. Each part goes through our quality process—cleaned, inspected, tested, and graded for an accurate part description—so you can buy with confidence. Plus, we offer nationwide shipping and our available LIFETIME part & FULL labor rate warranty coverage for true peace of mind. Whether you’re a repair shop, dealership, or DIY car enthusiast, Chuck’s delivers Quality Parts, On Time, As Described.

​For the store on Reisterstown Rd, Pikesville. This morning I went there to get engine oil; met a…read morenice and patient cashier/customer service rep. As ditzy as I was, he helped me with questions and installations of the products I bought. AAP, this young man took care of me, and​ that was a fantastic experience.

Thanks to the patience and hard work I received from hannibal i so very pleased with the service I…read morereceived. He was very knowledgeable and also very kind. Thank you

Morcia made my experience today the best. She changed my windshield wipers for me and was extremely…read morekind and genuinely wanted to help out even when things didn't work at first. Thanks so much!

Terri and her manager Ms. T gave very poor customer service. Very disrespectful and unaware of how…read moreto use charge accounts.

I come to an auto part store with expectations of receiving auto part advice or assistance. Well…read moreunfortunately due to the rain I wasn't provided that. Instead I received a smug comment from a female telling me how my man can change it, oh I guess because he is a man. When I said he doesn't know how, then she says "well then you can do it". I found her comment and attitude to be sexist, offensive and arrogant. After searching for assistance on the internet and still not able to get the bulb back in the light fixture, the Mgr came out and wasn't able to get the bulb into the light fixture, as well. I thanked him for his attempt and went to the dealership. The woman rep. was a reflection of the rude and unprofessional service received throughout many industries. Proper customer service training is truly needed.

I went into get my battery checked and let me just say the people that works are here so patient…read moreand helpful! Huge shoutout to Alex for helping me out and changing my battery. You made the process so easy for me! Not to mention it was so hot outside and he came out and really fixed everything for me without any hesitation. Awesome customer service, would definitely reccomend!

I needed to replace a struct mount and the service was completed in 20 minutes. Best place ever, I…read morewill recommend this place to friends and family.

Do not call this company unless you have a very simple issue. Our mechanic, Greg, started off…read moredecently friendly but it went south very quickly. We had a rattle in the car, so we called him and he came out to replace the pulleys. As soon as we started the car, the rattle was still there so we called him to come back. He came back, was sure it was the alternator (replaced it, but nope!), was sure it was the compressor (replaced it, but nope!), then my spouse suggested it was coming from the engine and now all of a sudden we need a new engine for the timing chain. The kicker? Now our AC is making a hissing sound after we just got it fixed to work perfectly in June (over $2000). Obviously it's too complex for Greg to handle and now he's defensive and refusing to fix it without a new diagnostic fee.

They come right to our house and charge the same as the quicky oil change stores but you can choose…read moreyour own time. Always respectful employees who are friendly and clean. I've had oil changes done as well as brake pad and rotor replacements, nails in tires removed and fixed.