I needed new wiper blades for an old car. I couldn't figure out the ones I needed after ordering…read morethe wrong ones recommended by Amazon. I called on a Wednesday morning. April answered promptly and said if I arrived soon there was someone to replace the blades. I was there in 15 minutes. After a few minute wait, April walked me to the aisle and helped me select the best option for our old car. I waited a few minutes until Tommy was finished with his customer. He walked out with me, popped off the old blades and put the new ones on in a few minutes. I was in and out in 10 minutes. Just what I wanted and needed.

First off, their website should advertise that the customer need to call ahead to see if somebody…read morecould do a battery install before making a purchase in this location! One staff said they will be short handed if one person steps out to do the install to my car. Mind you there's 3 of them behind the cash register- multiple more in the back! Then he sends me to another staff ONLY to get told that they won't install the battery in my car since I have a "push start" car! Most cars are "push start" nowadays if I'm not mistaken. Where is that disclaimer in the website? So, all in all! Do not go to this location! You'll leave out frustrated! If there is a negative star, I'll give this location all the negative stars available!

I am writing an updated review for a review I left this week. The manager after seeing my review…read morehas communicated very well with me to address my issues with items I purchased. Apparently, the items were by mistake sent out without being checked over for defects. The company acknowledged this and credited me for their mistake. They did advise to always get pictures emailed before ordering from a salvage yard which will be very helpful to anyone who orders. Since I couldn't remove the rating from before , I wanted to give credit to the staff who graciously helped resolve the issues with our order. Thank you Chucks for following up and understanding our needs.

I came away with mixed feelings. There were helpful moments, but I also had to chase clarification…read moreon a few points. Nothing was a major problem, though the overall experience could have used more consistency.

Staff who helped me today is extremely patient and helpful! I got declined to a battery install in…read moreanother competitor store but AAP in this location helped me with no hesitation at all!

​For the store on Reisterstown Rd, Pikesville. This morning I went there to get engine oil; met a…read morenice and patient cashier/customer service rep. As ditzy as I was, he helped me with questions and installations of the products I bought. AAP, this young man took care of me, and​ that was a fantastic experience.

Morcia made my experience today the best. She changed my windshield wipers for me and was extremely…read morekind and genuinely wanted to help out even when things didn't work at first. Thanks so much!

Terri and her manager Ms. T gave very poor customer service. Very disrespectful and unaware of how…read moreto use charge accounts.

I come to an auto part store with expectations of receiving auto part advice or assistance. Well…read moreunfortunately due to the rain I wasn't provided that. Instead I received a smug comment from a female telling me how my man can change it, oh I guess because he is a man. When I said he doesn't know how, then she says "well then you can do it". I found her comment and attitude to be sexist, offensive and arrogant. After searching for assistance on the internet and still not able to get the bulb back in the light fixture, the Mgr came out and wasn't able to get the bulb into the light fixture, as well. I thanked him for his attempt and went to the dealership. The woman rep. was a reflection of the rude and unprofessional service received throughout many industries. Proper customer service training is truly needed.

I went into get my battery checked and let me just say the people that works are here so patient…read moreand helpful! Huge shoutout to Alex for helping me out and changing my battery. You made the process so easy for me! Not to mention it was so hot outside and he came out and really fixed everything for me without any hesitation. Awesome customer service, would definitely reccomend!

I needed to replace a struct mount and the service was completed in 20 minutes. Best place ever, I…read morewill recommend this place to friends and family.

These guys are great! they come to your place, are fair, honest, and great to work with…read more The price is good- Eli is super nice and I would highly recommend these guys every single day

Do not call this company unless you have a very simple issue. Our mechanic, Greg, started off…read moredecently friendly but it went south very quickly. We had a rattle in the car, so we called him and he came out to replace the pulleys. As soon as we started the car, the rattle was still there so we called him to come back. He came back, was sure it was the alternator (replaced it, but nope!), was sure it was the compressor (replaced it, but nope!), then my spouse suggested it was coming from the engine and now all of a sudden we need a new engine for the timing chain. The kicker? Now our AC is making a hissing sound after we just got it fixed to work perfectly in June (over $2000). Obviously it's too complex for Greg to handle and now he's defensive and refusing to fix it without a new diagnostic fee.