I walked into Amscot expecting a short-term solution during an unusual emergency. I left feeling…read morehumiliated -- and with serious concerns about racial profiling and discriminatory business practices. I have never taken out a payday advance before. I have a strong financial profile: over $20,000 in monthly deposits, a base salary exceeding $200,000/year, an Amex Platinum card, and I prepaid my penthouse apartment lease for the year. But after losing my wallet and work phone in an Uber, and with it being 5pm on a Friday, I turned to Amscot for a quick bridge solution -- planning to repay the full amount by Monday, including interest. Instead, I was stalled for over an hour and ultimately denied, despite providing full documentation: bank statements, ADP paystubs, and valid ID. Meanwhile, other customers -- all of whom appeared to be of the same racial background as the staff -- were served quickly, with minimal questions. Here's the part that makes the situation undeniable: my assistant, who is Puerto Rican and darker-skinned, visited the same Amscot location earlier this week. She was approved in under 10 minutes for the same kind of advance. We work at the same company -- but she earns less than half of what I do. No additional paperwork was required. No stalling. No strange looks. Just fast approval. The only meaningful difference between us was appearance. This isn't speculation. It's a side-by-side comparison of two people, same employer, vastly different income levels, and dramatically different treatment. I've attached a photo of the staff member who handled my case, and I'll be filing formal complaints with the Florida Attorney General and the CFPB. No one -- regardless of race, appearance, or economic status -- should be judged or mistreated for seeking a service a company publicly offers. This wasn't about risk. It was about race.

Its a very dehumanizing and lengthy process if you are ever here to apply for a cash advance. Mind…read moreyou, cash advances are only up to $500 max. 1. They want your ID 2. 2 recent paystubs 3. Proof of bank direct deposit or account activity 4. They only deal with "certain banks" and if you do not have an approved account, you will be denied. 5. I gave them info for my alternate acct (an account that they "accept" since they did not accept my other active account that was first given) and still got denied due to showing no "recent" account activity. Like what? Its still an active and open account. Not everyone uses every bank account every month or every day. Thats the point of having more than one account. Needless to say, I was there for a considerable amount of time going thru all of the steps and more due to the requested emailed pdf documents not being received on their end. Apparently, they don't take certain emails from certain email accounts either. I will not ever return to Amscot. Its too much of a hassle for a measly $500 max. Like seriously.

Great place to get a payday loan. The process is quick and easy and you can pick up the money same…read moreday. The ladies here are pretty friendly and you're in and out quickly as well.

From the owner: Payday Loans, Check Cashing, Money Orders, Bill Pay, Bank Account, Debit Cardsread more

LaToya is always very helpful and knowledgeable. Thank you LaToya for being so kind to me when I…read morewas so frustrated and discombobulated. I really appreciate you.

Beware. Don't get into small talk with the girl behind the glass window. I went in with a large sum…read moreof money to get money orders for a large sum of money. She got me talking. Got my money orders, came home, did the math and realized she had stolen $200 from me. I called her and asked her if i could return and get my money and she had no idea what i was talking about. She stole from me. Don't speak. Watch carefully. Keep your eye on your cash. Don't trust the little girl that wants to chat about whatever she can get you talking about. Silly me. ZERO stars

This is the worst service ever I literally been waiting in this line for 45 mins it's 2 employees…read morehere the 2nd employee is walking around on his phone doing nothing why is he not trying to help the next costumer people stand on line with money on them the service here should move fast

I've made a trip to this place on an emergency basis and dealing with the employees are very…read morepleasant and friendly. They follow all necessary protocols from confirming your employment to having your pay-stubs in hand. It's understandable and I agree with how they require a lot of information and qualifications for you to take out a loan. They are always on schedule with phone reminders and when for you to pay back the loan, i don't blame them. It is a loan.

I visited several times and was always very pleased with customer service especially the young lady…read moreat the window. She is one of the reasons I go there her she gives me customer satisfaction. I passed on my way 2 stores that provide the same service.

I just had the worst experience for customer service here. There's a fine line between "working"…read moreand providing "customer service." I find a lot of people put in positions for customer service have a hard time distinguishing between the two. One of the people who has difficulty with that is Frank, "the manager" at this location. The location closes at 7:00pm and I got to the door at 7:01. He is dealing with a customer and sees me at the door, and chooses not only to ignore me, but when I called to explain the purpose of my visit, (which took 2 extra seconds of his time) take the phone off the hook to the business. When I made it inside, by the customer he was dealing with exiting, he tells me "we're closed," and tries to count the cash drawer that he pulled mid-transaction with the previous customer. I explained to him how rude I thought he was for ignoring me. Lame Frank says "I didn't see you there, I was dealing with a customer." I turned to the young lady who he was working with and said "is that why you took the phone off the hook, because you two didn't see me?" She shyly hid her face in his sleeve [Guilt]. I told him why I was there and also told him his customer service was why I wouldn't return and stated I would use "a Check Cashing Store" and Frank told me "use Amscot, they're cheaper!" So on top of everything else, his stupid notions, horrible attitude & snarky comments, he advocates for the competitors. So all in all thanks Frank, I will use Amscot, they have better attitudes and hours. I suggest everyone considering this business/location skip it and do the same! And Ace Cash Express you should thank Frank too for losing a loyal, well paying customer!

From the owner: Payday Loans, Check Cashing, Money Orders, Bill Pay, Bank Account, Debit Cardsread more

Horrible service. They're supposed to cash "everything" like their advertisement says. I took a…read moreUSPS money order and the attendant told me to deposit it instead, if I thought depositing it was easier I would have done that or else I would have no need for a check cashing place. A little dumb if you ask me.