I walked into Amscot expecting a short-term solution during an unusual emergency. I left feeling…read morehumiliated -- and with serious concerns about racial profiling and discriminatory business practices. I have never taken out a payday advance before. I have a strong financial profile: over $20,000 in monthly deposits, a base salary exceeding $200,000/year, an Amex Platinum card, and I prepaid my penthouse apartment lease for the year. But after losing my wallet and work phone in an Uber, and with it being 5pm on a Friday, I turned to Amscot for a quick bridge solution -- planning to repay the full amount by Monday, including interest. Instead, I was stalled for over an hour and ultimately denied, despite providing full documentation: bank statements, ADP paystubs, and valid ID. Meanwhile, other customers -- all of whom appeared to be of the same racial background as the staff -- were served quickly, with minimal questions. Here's the part that makes the situation undeniable: my assistant, who is Puerto Rican and darker-skinned, visited the same Amscot location earlier this week. She was approved in under 10 minutes for the same kind of advance. We work at the same company -- but she earns less than half of what I do. No additional paperwork was required. No stalling. No strange looks. Just fast approval. The only meaningful difference between us was appearance. This isn't speculation. It's a side-by-side comparison of two people, same employer, vastly different income levels, and dramatically different treatment. I've attached a photo of the staff member who handled my case, and I'll be filing formal complaints with the Florida Attorney General and the CFPB. No one -- regardless of race, appearance, or economic status -- should be judged or mistreated for seeking a service a company publicly offers. This wasn't about risk. It was about race.

Its a very dehumanizing and lengthy process if you are ever here to apply for a cash advance. Mind…read moreyou, cash advances are only up to $500 max. 1. They want your ID 2. 2 recent paystubs 3. Proof of bank direct deposit or account activity 4. They only deal with "certain banks" and if you do not have an approved account, you will be denied. 5. I gave them info for my alternate acct (an account that they "accept" since they did not accept my other active account that was first given) and still got denied due to showing no "recent" account activity. Like what? Its still an active and open account. Not everyone uses every bank account every month or every day. Thats the point of having more than one account. Needless to say, I was there for a considerable amount of time going thru all of the steps and more due to the requested emailed pdf documents not being received on their end. Apparently, they don't take certain emails from certain email accounts either. I will not ever return to Amscot. Its too much of a hassle for a measly $500 max. Like seriously.

The office manager and owners went out of their way and showed they cared by making it easier for…read moreme to cash a check.

Carolina is such an amazing person when ever I need extra cash and I go into those doors weather…read moreit's been a year or 6 months she says hi always remembers my name. That is the reason why I come to this easy cash fast payday loan. Carolina is the best

Great place to help you out when your in need of a lil $$ push til your next paycheck. Highly…read morerecommended place. Great customer service. And they wont say no to you either.

When you go in person they will not answer questions or offer help. All they do is tell you to go…read moreto their App. Their main push is to get you to get one of their credit cards and to take out loans. I get regular email about credit cards and loan offers. I will be looking into moving my money into a more customer friendly and responsive bank.

This is the worst bank ever, nobody at this location knows or understands what the word time is…read more You can see a line of 7 people and there is only one cashier open, while the manager is having a chat with other employees disregarding the customers very obviously. If I didn't have to go to this location for work, it would save me a few nervous cells per day. Average waiting time is 20-30 minutes. The worst !

I just had the worst experience for customer service here. There's a fine line between "working"…read moreand providing "customer service." I find a lot of people put in positions for customer service have a hard time distinguishing between the two. One of the people who has difficulty with that is Frank, "the manager" at this location. The location closes at 7:00pm and I got to the door at 7:01. He is dealing with a customer and sees me at the door, and chooses not only to ignore me, but when I called to explain the purpose of my visit, (which took 2 extra seconds of his time) take the phone off the hook to the business. When I made it inside, by the customer he was dealing with exiting, he tells me "we're closed," and tries to count the cash drawer that he pulled mid-transaction with the previous customer. I explained to him how rude I thought he was for ignoring me. Lame Frank says "I didn't see you there, I was dealing with a customer." I turned to the young lady who he was working with and said "is that why you took the phone off the hook, because you two didn't see me?" She shyly hid her face in his sleeve [Guilt]. I told him why I was there and also told him his customer service was why I wouldn't return and stated I would use "a Check Cashing Store" and Frank told me "use Amscot, they're cheaper!" So on top of everything else, his stupid notions, horrible attitude & snarky comments, he advocates for the competitors. So all in all thanks Frank, I will use Amscot, they have better attitudes and hours. I suggest everyone considering this business/location skip it and do the same! And Ace Cash Express you should thank Frank too for losing a loyal, well paying customer!

From the owner: Payday Loans, Check Cashing, Money Orders, Bill Pay, Bank Account, Debit Cardsread more