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7 years ago

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Chase Bank - Chase Customer Service can help with your account and servicing needs. chase.com/digital/resources/customer-service

Chase Bank

(5 reviews)

I am writing regarding the abusive, provocative, and unprofessional conduct I experienced at…read moreBoynton Beach branch at 4740 N. Congress Ave. location. The treatment I received from the branch manager went beyond rudeness -- it was deeply unsettling and, I believe, emotionally abusive. I was acting in my capacity as the court-appointed administrator of a deceased family member's estate. My family member had maintained a decades-long banking relationship with Chase Bank--extending back to before the J.P.Morgan merger. I am legally obligated, under court order, to complete certain account finalizations and estate-related banking matters. On the days in question, the branch manager interrupted me continuously, spoke over me, and refused to allow me to ask questions or clarify information. Her manner was not only dismissive but also dictatorial. At one point, when I respectfully explained that she could not refuse a court order, she replied, "We will see. We have our own rules and procedures." Such a statement reflects arrogance, disrespect for the law, and a complete disregard for customer service standards. The experience left me feeling demeaned and powerless, and I genuinely felt emotionally abused by her unprofessional behavior. No customer--or especially a bereaved family member fulfilling legal obligations--should be treated this way. The manner in which she handled these interactions left me feeling provoked and distressed. Her attitude and communication style escalated the situation, and I believe she intentionally provoked me into anger -- a reaction that no customer should be driven to during a sensitive, legally required process.

Terrible customer service. I went in to cash a check and asked to use the bathroom the lady snaps…read moreat me telling me I need a key and she will be with me to open the bathroom door so I wait 5 min then she comes and opens the door with a punch in pass code which she could have very easily just have told me instead of making me wait for 5 min. Then I get back in line to cash my check and there are 4 or 5 people in front of me now and only one person. Working the doing both the people in line and running back and forth to assist the drive through customers while there are 2 other employees just lounging about in their little fancy office cubicles without a care in the world on their computers . That is poor low quality customer attention , value , and service .

Advance America - paydayloans - Updated May 2026

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