We signed a contract with ADT Solar 3 months ago exactly. Permits were submitted to our local city building department. The permits were "checked on" rarely. It took 2 months of "they are still in review" for me to call the Building Dept myself because Permitting at ADT Solar couldn't seem to pick up the phone. That day the permits were approved because they had been lost in the system. Then after approval, I notified the account manager, which didn't get responded to for over a week because she was out of the office. Then, when she returned it took another week for her to respond to me only to hear that Permitting was saying that the permits were still in review. I sent a direct web link to the permits to my account manager, who promised me that I would hear something by Tuesday of this week to schedule installation. This, of course, did not happen. I was told Wednesday that I would hear back by the end of day. This also did not happen. We are beyond livid that it has taken them 3 months to do anything. All this while our neighbor who moved in a few weeks before us has had their solar panels from ADT Solar for more than 2 months now. I can't understand why nothing is happening and I keep getting the run around. I did a lot of research and thought I chose the best company. How wrong I was. Hopefully this post will get their attention. read more